Commvault Cloud Reviews

The solution is used as a backup for Office 365 workloads.

Pricing and functionality can be improved. The way to configure is not as simple as the configuration itself, nor is adding users within the backup scope.

I have been using Metallic for more than three years. I am an end user. I am using the solution's latest version of the solution in my organization.

The solution's stability is excellent.

The solution is scalable. 

Also, it is used by 380 users.

I rate the solution's scalability a nine out of ten.

The customer support is not good. There should be fast responsiveness and more proficiency when solving the issues or when helping solve any issues. I rate customer support a six out of ten.

Neutral

Some configurations could have been simpler, and the recommendations could have been more precise in allowing only certain users to be included in the backup scope. We could use group membership. Based on the user's group membership, they would be included in the backup scope. It's pretty simple, so if a user belongs to Group A, they will be included in the backup scope, and if not, then they won't be.

The deployment took two days, and one engineer was required for it. If you refer to maintenance as the procedures to test the restore and the options or directions, there's something else.

The solution is expensive. The subscription is based on a monthly basis. There are additional costs that vary depending on the size of the backup.

What we had before was that each user needs to be licensed. We purchase the required number of licenses and are priced accordingly per license. This pricing is independent of the backup data. Now, Metallic has changed, and the pricing is either per user or per license, in addition to the amount of backed-up data.

It supports SharePoint Online, OneDrive, and other services.

Overall, I rate the solution a seven out of ten.

The primary use case is as a backup and recovery solution. We have two data centers and we have a Commvault server for replication in both. We back up all our infrastructure with this solution, from Active Directory to SQL, web servers, file servers, databases, et cetera.

Commvault helps to ensure broad coverage with the discovery of unprotected workloads. The Discovery feature lists all the resources that we have, all the virtual servers and all the physical servers. You can also automatically deploy agents or set up schedules. At first, we did some manual tuning to customize it before deployment. Now, the virtual infrastructure administrator just has to add the VM tag on the virtual machine and that machine will automatically be backed up in the next schedule. It's a good automation feature.

It also helps by minimizing the time our admins spend on backup tasks so that they can spend time on other projects. Before Commvault, we had two backup administrators who were using a backup and restore application to restore every test that we had to do. It was a full-time job just monitoring the backups and doing the restores. With our new solution from Commvault, we have successfully implemented web-based backup and restore management for our different teams, including our file server, database, and Exchange teams. We split operations among those teams and each one has access to the backup Web Console. This console from Commvault is very useful for segmenting the restore options. That way, the database backup administrator only has access to the database servers and can only do backups and restores of databases and does not have access to Active Directory or file servers. The web-based backup and restore is a really great option.

Whereas before, we had one full-time engineer doing backups and restores, now that engineer is only working on it for two to four hours per week. Across our four teams, it's saving us about 10 to 12 hours a week.

The solution has helped to reduce storage costs as well. Commvault has an option to move data from primary storage. When you do a backup, it scans all the files from the file server and you can set a policy to remove all files that are more than, say, three years old from the primary storage. And on the primary storage, there is only a link that connects to the backup source. When a user needs a file on secondary storage, there is no problem because it only reads the file. When the user opens that old file, it's automatically restored and the user can access it. For our IT team, it has saved us between 5 and 10 percent of storage. It depends on how widely you implement the solution and the policies you set. You could save 50 percent if you have a broader policy.

We have also saved on infrastructure costs because Commvault takes less time to do the backup jobs, due to the deduplication. Also, the background tasks that are used to copy the backup jobs to tape are deduplicated. The full backup of our infrastructure can now be done in a couple of hours during the night. Before, some backup tasks would take more than a day, on the weekend. There has been a reduction of 80 or 90 percent in the backup window.

Commvault's most valuable features are its 

• deduplication
• encryption
• support for many OSs
• support for different infrastructures. 

We have VMware, Hyper-V, Oracle, and Microsoft SQL. We have a lot of different systems, and all of them are supported under one licensing agreement. That's one of the benefits.

We use two user interfaces on a regular basis. One is the Web Console, which is simple and has all the necessary functionality. You can add servers, back up servers, and restore. We also have a replication solution implemented and we use the Web Console for that as well. But for the initial configuration and for some deeper configurations, we also use the Commvault application. It's big and has all the fine-tuning options.

The solution's Command Center is very straightforward. It has an intuitive user interface with graphs, tables, alerts, as well as many options for alerting and messaging. Of course, you have to get used to the environment, but it's easy to use.

It is also important that Commvault provides a single platform to move, manage, and recover data across on-premises locations. That's because we have different storage and virtualization platforms. We have no problem if the file resides, say, on NetApp storage and we have to restore data to a workstation or some kind of Windows Server. Also, when we did some migrations from our old Hyper-V cluster to the new VMware cluster, those integrations between different infrastructures were successfully accomplished with the Commvault solution. We have no issues with different types of resources we need to back up.

In addition, the recovery options are pretty straightforward. For example, if you choose a virtual machine, you can restore the full virtual machine, you can restore the virtual machine on a different platform, you can restore just a virtual disk, or you can restore just a file within the virtual machine. You have all the options. In the web-based user interface, you can also restore using download options. You can browse through the files or virtual machines and download the file from the backup. They have a great range of restore options.

We had some small issues with the reporting, but that was just a matter of fine-tuning the kinds of messages we receive by email. It was a little overwhelming in the initial configuration. So we reviewed our configuration with our partner and customized the reports so that we only get the important reports. I haven't seen any big issues or things that the solution is missing.

We implemented Commvault at the start of 2021, so we have been using it for almost a year now.

We had one issue. The Commvault server is an Active-Passive cluster and the Active node had some hiccups. It wasn't something serious, but the Commvault server was unable to connect to one of the agents. I believe our partner discovered it because they also receive messages from our Commvault solution. They just informed us that the Commvault server had to be restarted. We did so during working hours because backups are done at night, and there were no issues. It was a standard procedure and we have had no other big issues.

At the start of the Commvault project, we put together a list of all the resources that we have. They counted our resources and gave us the exact number of clients we needed to buy to cover all of our infrastructure and we had no issue there. Of course, we also have some plans for the growth of our infrastructure. If we have any big upgrades, we will also upgrade the Commvault infrastructure.

We have a lot of Commvault's features implemented. We're also in the process of testing the backup of endpoints, such as laptops and devices from end-users. There are just a few features from Commvault that we don't use.

We use technical support through our partner because our partner has a lot of inside knowledge. For the majority of issues our partner gives us the solution, but they have had to report some small issues to Commvault support. They spoke directly with Commvault support and the solution was available in a few days. It was a very good troubleshooting experience.

Positive

We used NetWorker and Veeam. The NetWorker solution was the older solution and, in some very old clusters, we also used TSM (Tivoli Storage Manager) from IBM. The TSM solution was no longer supported and the Dell EMC NetWorker solution, which we used for our physical servers, was difficult to maintain. Veeam was a good solution for our VMware infrastructure, but we needed a solution with support for a wider variety of infrastructure types. One of our major goals was to eliminate our multiple backup solutions by going with Commvault.

If we had to do the initial setup ourselves, it would be complex, of course, because we have a big infrastructure with different types of targets. But our partners helped and they managed to cover all the tests that we implemented at the start of the project. So, overall, the setup went really well. It took just a few days, maybe a week, to add our agents. After the initial configuration, it was really easy to roll out the solution to our entire infrastructure.

Our partners, called Our Space Appliances, are system integrators in backup and storage solutions. They know our infrastructure.

We had a process for choosing a vendor. We called a number of vendors and had proposals from the Veeam, NetWorker, Cohesity, and Commvault.

The big pro for Commvault was that it was a single solution for our entire infrastructure. The licensing model was also an advantage and the experience of the partner was also a big plus. Some of the other solutions we evaluated did not make it to the second round because they did not support all the infrastructure we have in our environment. In the last round, the battle came down to pricing, as well as some small features, and Commvault was the best in all the criteria.

Commvault is a pretty comprehensive but, maybe, complex solution when you first start with it. But that's why it is a perfect match for complex infrastructure, as it supports all types of infrastructure. Commvault is not appropriate for small businesses with just one type of virtual environment. There are different vendors that may be better for that use case. But when looking at enterprise backup and recovery options, Commvault is the easiest to use, and it has the widest range of features.

We are currently moving to Exchange Online. We have between 1,500 and 2,000 users. We have already deployed Teams on the cloud, and now we are migrating user mailboxes to cloud. Our next step, in the following month, will be a backup of Microsoft cloud solutions through Commvault.

In terms of the coverage of Commvault, we have a big Oracle Database and the Oracle administrators are a separate team. They do their own backups using RMAN. They then move the backup to the separate Sun ZFS  storage. We also tried that backup with Commvault, using the Commvault agent to run RMAN. The test went well, the backup was good, but the database team was used to their old solution. So we agreed to implement a backup of the ZFS file server.

Ours is an all-on-prem solution so we don't have any other networks being backed up. We do have a DMZ with different VLANs and so there were some problems. We had to install an agent on the DMZ zone, an agent that has access to resources in the demilitarized network. But it's a no-brainer. We just have to open a specific port so that the backup agent can communicate with the CommCell server, and the resources are backed up successfully.

In addition, to protect against ransomware we use Commvault's alert options because Commvault can predict big changes in the network with its AI solution. This is the first line of defense. The second line of defense is that we are now in the process of implementing secondary, offline storage to ensure an air gap between the primary backup, the replicated backup, and the offline backup storage. In case of a ransomware attack we will have off-site backup storage.

I'm using it in my company and using it with customers. 

The product offers many very valuable features that we use often.

It is straightforward to set up. 

It's stable.

Technical support is great. 

The solution is scalable. 

There are some features that need general improvement. 

With respect to the cloud, they need to offer more integrations.

We'd like to see the administration be a bit easier with respect to the command center in the future.

I've used the solution for 12 years. 

The solution is stable and reliable. there are no bugs or glitches. It doesn't crash or freeze. The performance is good. I'd rate the reliability nine out of ten. 

It is scalable. It is able to expand as needed. I'd rate the ability to scale at an eight or nine out of ten. 

In our company, we have about 100 people using the solution. 

They offer very good technical support. 

I do work with a variety of other products as well. Commvault offers easy administration and access and also is less complex. It has a lot of upsides. 

The solution is very simple to set up. 

The maintenance and how many people need to maintain the solution varies according to the product that is used. 

The pricing is mid-range. It's not too high, not too low.

We are Commvault partners. 

I'm using the latest version of the solution. 

I'd rate the solution nine out of ten. 

We use Commvault Complete Data Protection as an enterprise data backup solution. Previously, we used it for databases, but nowadays, we primarily use it for our servers and user data.

The functionality of Commvault Complete Data Protection is similar to that of other enterprise backup solutions, so there's not much benefit from it when you compare it with its competitors, except for the cost. Commvault Complete Data Protection is more affordable than my company's previous solution, Veritas NetBackup.

What I found most valuable in Commvault Complete Data Protection is its deduplication technique, mainly because the solution has the highest deduplication ratio, giving you higher storage capacity.

Commvault Complete Data Protection meets market standards, but an area for improvement is its licensing model because everyone else offers the subscription-based model nowadays. At the same time, Commvault still has the traditional license model, where you must buy a set of licenses.

For example, you must purchase one hundred licenses if you're backing up one hundred virtual machines. At the same time, other players offer a pay-as-you-go subscription model, which means if you use one hundred this month, you'll pay for one hundred, and if you use thirty next month, you'll pay for thirty. With Commvault Complete Data Protection, on the other hand, you pay for one hundred licenses even if you only use fifty virtual machines, so the licensing model needs improvement.

I've been working with Commvault Complete Data Protection for a few years.

Commvault Complete Data Protection is a stable solution. Still, there was one case when the media server was rebooted because of a hardware problem, and then Commvault Complete Data Protection also ran into issues with the internal database. Otherwise, it is good in terms of stability. There was no major problem with the solution.

Commvault Complete Data Protection is scalable. My company was able to scale it when it had a media server problem, particularly storage issues.

The company quickly added disk libraries to the server, particularly disk expansion units. You can add additional media servers. It can be physical or virtual, or you can add a virtual machine from the cloud as a media server. Commvault Complete Data Protection is easy to scale.

My company receives good Commvault Complete Data Protection support from the reseller, which provides first-level support when my company experiences any issues. If the reseller cannot solve the problems, that's when Commvault support steps in. Commvault support is pretty good and responds very quickly.

We used Veritas NetBackup before but switched to Commvault Complete Data Protection because the costs associated with Veritas NetBackup were higher than the cost of Commvault Complete Data Protection. Veritas NetBackup had similar functionalities but had a higher price.

The initial setup for Commvault Complete Data Protection was straightforward.

Commvault Complete Data Protection has master and media server models, so my company prepared two on-premise machines, one for the master server and one for the media server, according to Commvault specifications.

You had to click, click, and click to install Commvault Complete Data Protection, then install the master and media servers. The company's environment is mainly on a virtual infrastructure, so it just had to add the vCenter into Commvault Complete Data Protection to explore every offshore machine under that vCenter. The installation process was pretty easy.

The reseller implemented Commvault Complete Data Protection for my company because the company's purchase from that specific reseller includes installation services.

We do have a great ROI from Commvault Complete Data Protection.

I cannot give the exact pricing for Commvault Complete Data Protection because I was not involved in the purchasing process. Still, my company purchased through a reseller, so the pricing may differ.

I'm using the latest version of Commvault Complete Data Protection.

The vendor provides maintenance for Commvault Complete Data Protection, and support-wise, it's good, and the maintenance is easy.

My company has a small IT team, so it's mostly people from the IT team who have access to the solution. The IT team manages it. Regarding backup, every employee's data goes into Commvault Complete Data Protection, but four to five people access and use the solution.

Suppose anybody asks me about wanting to start using Commvault Complete Data Protection. In that case, I will say go for it because the solution is good and functions like any other backup tool, such as Veritas NetBackup.

My rating for Commvault Complete Data Protection is eight out of ten. It's a good solution.

We have the solution deployed on-premise and private cloud.

There are many valuable features of Commvault HyperScale X giving many possibilities to complete jobs, particularly with the backup and restore.

HyperScale X is not user-friendly. There are many settings that have to be done on your own. It would benefit from a better interface. 

Commvault has a command center that is easy to use, but it does not have the functionality you need, so you have to switch to the Java GUI.

I have been using Commvault HyperScale X for five years.

The product is stable if it is set up correctly. HyperScale X is sophisticated software that requires you to configure it on your own. This can be difficult to handle.

This solution is scalable. In our company, we have two users of the product.

The support offered by Commvault HyperScale X depends on the country you connect with. U.S. support is better than the support offered in India. With the language barrier, different lingo, and how quickly they speak, I often cannot understand what they are saying.

Prior to using Commvault HyperScale X, we were using Commvault with Windows Server. We switched due to the complexity and software updates with Windows. HyperScale provided a good offer that would improve our space requirements.

The initial setup of Commvault HyperScale X was not complex, however, it was not easy either. It took two days to set up the appliances, which we completed with the assistance of a consultant.

HyperScale X is expensive. 

Anyone considering to implement Commvault HyperScale X should do so based on their own needs. There are many tools you can use, but it is complex even if you are running the command center. VM is an easier tool, but it has reduced functionality. 

I would rate the product a seven out of 10 overall.

We need to take a log backup every fifteen minutes, and HyperScale X sends the data fast (even over a terabyte) and runs on time, so we're able to do the backup and discovery for customer and audit procurement.

HyperScale X's best features are Deep Look and Archiving, which really reduce the backup time, and DR solution, which allows us to replicate data from the primary data center to the backup data center and immediately activate the backup set if the primary set goes down.

I really struggled to configure HyperScale X as there was a lack of detailed documentation. In the next release, I would like to see increased capacity and automated solutions for backup.

I've been using HyperScale X for three years.

HyperScale X is really stable.

HyperScale X's scalability is okay.

Commvault's technical support is responsive and helpful. Sometimes it takes a longer period to get a solution due to the complex environment, but we're always able to get one in the end.

I would rate the ease of setting up HyperScale X as four out of five. It took around fifteen minutes to deploy.

We used an internal approximate services team.

We've seen a good ROI from HyperScaleX as it's a really useful endeavor environment. I would rate our ROI as five out of five.

We did a POC for Azure backup, but Commvault had more services available at our level.

HyperScale X is really user-friendly and has a lot of features. It's also cheaper, faster, and more stable than its competitors. I would rate HyperScale X as eight out of ten.

We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin.

Commvault is easy to deploy and easy to understand for any end-user or any new system. If it's just a basic VM, or like any Hyper-V backup, it's good to understand and then implement. 

Commvault is easy to architect compared to other products.

We can manage everything from a finger pin instead of going into everything else. Commvault has everything in a finger pin. It's a single console. That's really good.

Commvault tries to integrate with every new product that's coming out on the market. Sometimes it makes everyone's life easier if it works well. If not, we don't know where the error is coming from, and it has a lot of bugs.

Another issue is with the eDiscovery platform, Activate, where they profile data. It has a lot of issues with the indexing.

Commvault also has something called a file-level on detection. On the production server, if it finds any anomalies on the files, it sends an alert. It runs every five minutes, so admins can get an email alert. That's very good, but it's a reactive alert, we only get it when there's a backup happening. If they can improve that and make it a proactive alert, to identify and send anomalies to admins, that would really help any companies out there go against malware.

I've been using Commvault for the last five years. 

I give it a seven on a scale of one to ten, because many times, whenever there is some issue, they provide a hotfix. In large enterprises, we won't be able to update the hotfixes because there is a change in management. There are also hotfixes once every two weeks.

Scalability is really good. We can scale out as much as we want.

Commvault support is great in most of aspects. We support Commvault customers for most of the part. Whenever we open support cases, most of the cases ends up with Commvault dev team. On most of the clients, or on most of the servers, we don't see any network issues, but they say that it's a network issue, even though there is no network issues. So that's one issue. We always have issues because we don't see any network issues in the environment, but the support says that it's a network issue.

We do provide services for Veeam and Rubrik. When comparing Commvault and Veeam, Commvault has a single pin, but Veeam does not. Also, Commvault is great for any type of workload, but Veeam is great with workload platforms.

It does reduce storage costs in the cloud. At the same time, if you're trying to back up a Cloud application, it adds more cost. If we run data verification drops like an extra or Cloud data, the data that's available in three containers, it adds a lot of cost. However, when we just do a backup to the Cloud, it sells a lot, but it doesn't run a verification.

At the same time, Commvault came out with MTSS Cloud that they partner with Azure, and that really saves money for any customers. Like a 20 to 30% savings when they use MTSS. Commvault licensing changed a lot in the last five years. I saw four times they change their licensing model.

If the customer is completely virtualized and if they don't have any workloads apart from the virtual environment, then they should go with Veeam. But if the customer wants to protect the application level, let's say maybe Mongo DB within those virtual environments, then Commvault is better compared to other products.

They are up to mark whatever we see an enterprise from hypervisors, that is virtual involvement. They cover everything and they also cover most of the databases that come out. They're up to date on all the workloads. They can protect most of the workloads out there. It's very important for any organization to protect all its data sets.

If anyone wants to protect multiple workloads, different kinds of workloads, Commvault is best for that.

I would rate this product an eight out of ten.

We use Commvault to backup our cloud environment.

Commvault is a disaster and recovery software and since it is automated it does not require much attention.

Commvault is very simple to use and it is automated.

I have been using Commvault for approximately nine months.

Commvault has been stable in our usage.

Commvault has tremendous scalability.

We do not have plans to increase the usage of the solution.

We have not needed to use the support.

We have not used a previous solution.

The initial installation is straightforward and took approximately two days. However, the process could be more simple.

We have four people in my organization using the solution. 

We did the implementation in-house.

We have two staff for maintenance and support for the solution.

The license is paid on an annual basis and the price is reasonable.

We evaluated Veeam but we choose Commvault because they catered to us as a very small company.

I rate Commvault an eight out of ten.