Commvault Cloud Reviews

The rate of duplication is great because when you do the first full backup, it duplicates 20%, but when you do more increments, depending on the mode, the duplication is 99%. It is also great at detecting ransomware. It's not an antivirus, but when you copy files, the system can send you a message such as, "Mr. Albert, have you downloaded 10,000 files in two minutes? Why are you doing this?" Again, it's not an antivirus, but it notifies you if something is wrong with your system.

The interface could be improved because it has two different consoles. The first console is Java, and it is a little complex, but you can do 100% of the operation. But now, there is an alternative console of HTML 5. It is trendy and simple, but you can only do 70% of your operation. The HTML console is perfect for a client or a partner.

You have all the information centralized with the Java console, and I believe they plan to transition to the HTML console fully.

We have been using it for three months, deploying both on-premises and cloud. The choice of on-premises or cloud depends on what the client wants.

I rate the stability an 8.5 out of ten, and there is a small room for improvement.

It is easily scalable. We have about 300 users of Commvault Complete Data Protection in our company.

We have used technical support, and you can contact them by opening a ticker and in a few minutes, they will action it. For example, we opened a ticket last week, and the issue was solved in 30 minutes.

Veeam, Veritas and Rubrik are three software comparable to Commvault Complete Data Protection. Veeam is competitive in price and demand. Their solution is not very good, but many people use it because it is not expensive. Commvault Complete Data Protection, however, is the best out of all of them.

The initial setup is simple.

I rate the pricing an eight out of ten, with ten being a good price and one a high price. Depending on the client, they have different types of licensing.

I rate the solution a nine out of ten. We would like to see a single console for everything in the future.

We have the solution deployed on-premise and private cloud.

There are many valuable features of Commvault HyperScale X giving many possibilities to complete jobs, particularly with the backup and restore.

HyperScale X is not user-friendly. There are many settings that have to be done on your own. It would benefit from a better interface. 

Commvault has a command center that is easy to use, but it does not have the functionality you need, so you have to switch to the Java GUI.

I have been using Commvault HyperScale X for five years.

The product is stable if it is set up correctly. HyperScale X is sophisticated software that requires you to configure it on your own. This can be difficult to handle.

This solution is scalable. In our company, we have two users of the product.

The support offered by Commvault HyperScale X depends on the country you connect with. U.S. support is better than the support offered in India. With the language barrier, different lingo, and how quickly they speak, I often cannot understand what they are saying.

Prior to using Commvault HyperScale X, we were using Commvault with Windows Server. We switched due to the complexity and software updates with Windows. HyperScale provided a good offer that would improve our space requirements.

The initial setup of Commvault HyperScale X was not complex, however, it was not easy either. It took two days to set up the appliances, which we completed with the assistance of a consultant.

HyperScale X is expensive. 

Anyone considering to implement Commvault HyperScale X should do so based on their own needs. There are many tools you can use, but it is complex even if you are running the command center. VM is an easier tool, but it has reduced functionality. 

I would rate the product a seven out of 10 overall.

We use Commvault to back up all our enterprise solutions, like MS SQL, Exchange, file servers, and MongoDB, but we don't use Commvault for multi-environment management. There is a primary site and a disaster recovery site that we control offsite with one console.

I know Commvault has another interface for the multi-site, but I've never used it before, so I don't have any experience with that. However, we have a passive primary server at the disaster recovery site, and if we have trouble at the main site, we can use the disaster recovery server. 

Commvault makes it easier to back up new additions to our environment. For example, when we added MongoDB, we found it in Commvault and could start backing it up. 

Right now, we are trying to integrate Kubernetes platforms into our environment, and I'm sure that Commvault can back up those. Commvault keeps up with new technologies, and if you upgrade to the latest stable version, you can find everything you need.

Backing up with Commvault doesn't require much effort. Commvault's reporting features are also excellent and user-friendly. It's easy to find anything we want. The workflow feature is handy, too. For example, we schedule an automated monthly backup and restoration test that we used to do manually. That has been integrated with Commvault's workflows and running automatically every month for four years. 

It runs all the tests and emails us the reports. We take daily, weekly, and monthly snapshots, and I integrate the storage snapshot scripts with the Commvault workflow. The Commvault workflow runs all the scripts and sends us the reports. It also features cloud-side reports and workflows. Commvault has many tools for backing up, restoring, and archiving, but we use another service for our archives. 

Commvault can show us unprotected workloads, servers, and SQL databases. It's a good feature, and I periodically get reports on this. However, it's a low priority because we are waiting for our inside customers to tell us whether they want something backed up or not. They must follow that, but we are using terabyte-based backups. We don't separate the agent— MS SQL or others—and we are only looking at the terabyte trends, so it's predictable for us. 

Our main pain point is that some of our hardware is old. For example, the SSD disks for our application database are slow. It's hard to avoid a slowdown in our environment because the size of our backups is growing every year. If you're growing and don't upgrade the environment, you will see slower backups and restores. You must enhance the environment if you are growing.

I've used Commvault for about 10 years, and we used it at my last company for around six years. 

Commvault's stability is good.

We have no problems scaling Commvault. I don't remember the numbers, but we have a terabyte license size. It's about 400 terabytes, but the backend is in the petabyte range. 

Troubleshooting is easy because Commvault support responds and finds the root cause quickly. When I've contacted support for other solutions, some of them ask you to recreate the scenario. They ask you to increase the debugging level and reproduce the scenario to get the error again. As a result, we waste a lot of time troubleshooting those solutions. With Commvault, we don't need to devote much time to the operational and troubleshooting aspects. 

I've used NetBackup before, and I think it's a good solution. It required more effort than Commvault, but I prefer it over EMC NetWorker. NetWorker was labor-intensive, buggy, and hard to use. We spent a lot of time dealing with EMC support. They have a large, competent support team, but we spent too much time with them. 

NetBackup is better than NetWorker, but it has fewer features than Commvault. NetBackup also has an old-fashioned interface that is harder to use than Commvault's. It's not user-friendly. Commvault is the best of the three.

Setting up Commvault was straightforward. You set up the primary server first, then the media agents, disks, and agents for clients. Each of those steps is easy. It's like a "next, next, finish" Windows installer. You can deploy it in half a day in a smaller environment, and it's maybe one or two days for a large one. 

Of course, it depends on the size of the agents and how many you need for your physical environment. If you have a rigid environment, it's effortless because you only define the vCenters or the Hyper-V management console, and that's it. You can take backups. 

On the other hand, you must install all the agents if you have too many physical environments. Still, Commvault makes it easy because you can install everything from the user interface on the primary server. In total, we have five people, including me, managing Commvault and all our other storage solutions. 

I rate Commvault 10 out of 10. If you're planning on implementing Commvault, I suggest doing a PoC first to try out all the features and to compare them to other products. We did a PoC for backup solutions to test some new features for our enterprise solutions, and some of the products didn't make the cut, so I would recommend a PoC.

We use it for server, laptop, and desktop backup.

We are using the latest version.

Commvault helps our admins minimize the time that they spend on backup tasks and other projects since we are now managing a single console to administer all the backups, instead of a full console.

It is a very good tool for server backup. We can restore any server, e.g., physical or VM, in a very short amount of time.

Commvault Command Center is very good and user-friendly. We can select any user's data or a server in its Console.

Commvault provides us with a single platform to move, manage and recover our data across locations. Especially for our IT, this is a very important part of our data storage.

The recovery option is very good. It is a user-friendly option to recover any data.

When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team.

Its major disadvantage is it's expensive. Otherwise, the solution is good.

I have been using it for the last six months.

It is a very stable solution.

Scalability is very good.

We use a third-party to resolve issues first. They first try for L1 or L2 support. If they are unable to fix it, then they escalate it to Commvault technical support. 

The support is very good. I would rate them as eight out of 10.

Positive

We were using Symantec Backup, which did not have features like centralized management. Commvault has a centralized, single console where you can manage multiple locations of user's desktop data, which is one of the important features of Commvault.

We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console, and we didn't get these features from Symantec. 

It reduces IT man-hours by an hour per day.

The cost for Commvault is very expensive, even support is very expensive. The full cost of the solution is 50,000 INR per year, which includes 20 VM backups, server data backup, and 200 desktop and laptop agent licenses.

They have recurring support changes.

They should reduce the support and license costs so anyone could start using Commvault. Due to its cost, customers are reluctant to use Commvault.

The first time, when building infrastructure, the cost is quite high.

We evaluated Veeam and Veritas NetBackup. 

We chose Commvault based on some customer feedback and technical reviews of Commvault. The main difference of Commvault is the single console to manage everything.

Go for Commvault. It is a very strong, stable solution. Technically, it is a very reliable solution with a single window console to manage all backups. Definitely, we recommend customers should go for Commvault. Though, it would be nice if Commvault could compromise on the pricing part.

I spend two hours every day on Commvault monitoring and managing performance as well as fine-tuning.

We implemented on-premises, so it is not connected to any public networks. Therefore, hacking is very difficult.

I would rate Commvault as eight out of 10.

Our customers use all the Commvault modules related to data backup and protection.

From a real-life experience, I can say it cut down the time our customers spent on backup tasks by about 60 percent. 

We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets. Data has become so big in recent years that traditional backup methods are no longer helpful. Commvault's interface gets more user-friendly with each version. Our customers really like it.

Commvault offers a lot of visibility into the data, which is something that adds great value to the solution. Its ability to work across cloud and on-premises environments are essential for us because our customers have mixed environments, and they want a single interface for managing data protection. 

It also provides broad coverage by helping our customers identify unprotected workloads, which is helpful for customers with mixed and complex environments. Our enterprise customers often have systems from various manufacturers, or they've created silos that are connected through their protection system. I also know that Commvault has an excellent anti-ransomware feature, but I don't have any hands-on experience with it.

I've been using Commvault for seven years.

Commvault is very stable and mature.

Scalability was also not an issue. Every time we needed to scale the system for a customer, we could do it easily. On average, our clients are working with around 500 terabytes, and they're doing thousands of backup jobs on a daily basis.

I had no complaints, but I sometimes felt we needed more direct access to support instead of going through emails and an automated system. During emergencies, I would like to be able to pick up the phone and talk to somebody directly. Overall, I rate Commvault support eight out of 10. 

Positive

Setting up Commvault was somewhat complex for the implementations we did. A lot of preparation went into setting up the hardware that would support CommVault and also the network. In total, it took us about three working days.

I have a little experience with Veeam, and that's about it. I've also worked with a few legacy products that might not exist anymore. One was called NetVault, I believe, or something like that. So far, I feel like CommVault is more of an enterprise solution.

I rate Commvault 10 out of 10. It's full of features. Commvault is a rich system that might scare somebody the first time they see it because it feels so huge. There are thousands of options. On the other hand, if you understand the architecture and the logic behind it, it's the perfect way to do whatever you need. Because there are so many options, you will definitely find a way to address your needs. Everything is supported, and there is nothing it cannot do.

We use Commvault to back up our employees' data. I work for a retail organization, so our users aren't in a single office. Before we were using a backup solution that could only take a backup in one office at a particular time. This was a disadvantage for us because the users kept shifting from one office to another. In some cases, we'd need a critical backup, but we couldn't do it. That's why we switched to a cloud-based solution.

Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability. Commvault has reduced the time administrators spend on admin tasks. I can monitor all users from a single place and see when they have performed the backup or when they've notified us of a lost backup. 

Before, I spent at least one or two hours each day monitoring the backup solution. With Commvault, I log in once in the morning or the evening for 10 to 15 minutes, and I can check everything on my laptop. Now it takes me, at most, half an hour to oversee the backups of the 300 users I monitor.

The interface is easy to use. I would rate the interface nine out of 10. It's a single console where you can create, modify, and delete users or you can transfer permissions to other users. Even if I remove the license, the laptop will still be there in Commvault for some time. If your laptop is dead, it's still a live location, so we can check it. If the laptop is connected to the internet, we can see exactly where it is, whether it's in India or the US. Restoration is super easy. From the admin console, we can restore a user's data no matter where they are. If a Commvault instance is installed on that laptop, we can restore it.

Ransomware protection is another special feature in Commvault. They have predefined some extensions. When Commvault identifies a ransomware attack, it will stop taking the backup on those extensions. We haven't had that happen yet, but Commvault can contain and control a ransomware attack.

We've been using Commvault for three years. We completed our two-year subscription and renewed it, so we're now in our third year.

Sometimes the web page doesn't work. I don't know if it's an outage or if there is maintenance going on in the background. From time to time, Commvault will suddenly stop taking backups for some intervals. We'll raise a ticket to the support team, and they'll get it sorted out. Still, I would say it's working 99 percent of the time. We can take the backup, restore data, and everything else. But sometimes it stops work. For example, today it went down for a minute.

There are no limitations for us. We are interested in indefinite backup for deleted files. Even if I delete the file, it'll be there permanently. I don't foresee any issue with that.

I rate Commvault support nine out of 10. When you raise a ticket, they immediately assign the engineer. If that person can't solve the problem, they will escalate to a higher engineer or management, who will get it fixed immediately. The size of the account doesn't matter either. If you have an issue, they will try to fix it quickly. They don't give special preference to their larger customers. 

Positive

We were previously using a homegrown solution called Retrospect. We switched to Commvault because it's cloud-based.

I was at the company when we first deployed Commvault. The overall deployment takes time because it depends on the users' availability. We can't take all the backups together also because we also have time constraints. It depends upon the user availability we have completed this activity. Our IT team has five members responsible for maintaining Commvault, so all five know how to work with Commvault. We also have different offices with varying levels of access, but they can't perform configuration changes, 

Commvault worked with our team during the user acceptance testing. In the UAT phase, everyone was a little uncomfortable because we didn't know what all the options were. But Commvault has a team in India who helped us to check everything. We were satisfied with that. When we had issues, an engineer took the call and sorted everything out. After that, we didn't have any problems with the configuration.

I feel like we've gotten a lot of value relative to what we've spent. Employees no longer have to be in the same office to access the backup solution. If a user working from home wants to restore data, I can directly restore it to his laptop. There's no time delay for solving user issues. We've also cut down on storage costs because an in-house solution requires you to spend money to keep that much data.

We have evaluated three or four cloud-based backup solutions, but the other ones in the market didn't even come close to Commvault. We looked at solutions by Sophos and Veeam, but those didn't have even 50 percent of what Commvault offers.

I rate Commvault nine out of 10. It's a wonderful platform for IT professionals. I would suggest Commvault as the backup solution for any company. However, it still has some room for improvement.

Our customers mainly use it as a mixed backup solution of primarily virtual environments, whether it is Hyper-V or VMware, and also in some cases, physical machines. Some of our customers must have tape access, which is one of the reasons why we often propose and use Commvault.

We are a partner and service provider for Commvault. For some customers in Belgium, we are also implementing Metallic.

In Holland, we have some installations with cloud connectivity. However, in Belgium, we only use the cloud for archival purposes at this time.

Commvault helps to ensure broad coverage with the discovery of unprotected workloads. This is important. From the moment that we set it up, we mostly have customers telling us what they need to back up. Then, you can list the machines that are not yet protected. Sometimes, we can see that they are unaware of this, and say, "We didn't know that those servers were not protected yet," or "We did not back them up yet." 

Sometimes, if you have multiple admins working in environments, you will see a growth of machines and the backup people responsible are not always aware of this. Therefore, it is very important to explain to customers that they need to perform a check monthly. They should also check with their admins or application owners to see what is necessary, because sometimes application owners may need to pay for it or the customer will need newer licenses. It is important for them to know, especially these days. In the case where you have servers which are not yet protected, you have bigger issues.

We use Commvault's ransomware protection and detection on media agents. From the moment that we can configure media agents, we have already enabled that option. We will then address with customers the possibilities, a way forward, and regular checks with resources. As a service provider, if we configure a customer, then they will set up a monthly restore test. Also, if a customer demands it or finds it necessary, we can perform disaster recovery tests.

Commvault can do everything for every operating system and application. Whether it is cloud-based, like Office 365, or not, it is possible with Commvault. 

Sometimes for customers, it is difficult because you can see all the features. Sometimes, it is difficult for them to use or understand it. Once they have had some training from Commvault or us, they are really happy with the solution.

I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners.

This is also the reason why we propose to customers to use the Web Console. I know that some older customers are not yet really aware of this tool. However, from the moment that they start using the tool and search possibilities, they will then go to that Web Console instead of the Command Center.

Ransomware is a major problem these days, and whatever improvements they can make to be more secure on this is always good. At this moment, they have a large install base and a very broad package for backup of applications, for OSs and Hyper-V, with a cloud integration. This will be a major part of their growth and change in the future. 

We would like the ability to restore to and from the cloud to on-prem. While they are already very big in this aspect, this could be an improvement over the next few years.

I have been using it for approximately three years. However, my company has been using it much longer.

It is a very stable product that has many features. 

Scalability is very good. It can go very far with the number of media agents and its database. 

You have hyperscale possibilities, which is not something that I work with a lot. However, if necessary, you can also use the appliances to scale. 

For normal environments with servers and media agents, it is rather easy to scale. We sometimes start with small media agents using a physical server. We always have the possibility to extend it with more disks. It is easy for Commvault to scale the disk capacity.

The technical support is very good. We have a general account with Commvault where we can open cases and get assistance. Up until now, it has always been very good.

Positive

Sometimes, they have already used Dell EMC NetWorker. When Dell EMC tries to sell them PowerProtect, we will suggest moving to Commvault because we know it is very good and has a stable environment.

The initial setup is straightforward because I know the product rather well. I can say that customers who see it or sometimes migrate from another product to Commvault find it difficult. For example, you need to have a CommServe server with a database. The database could be on another server or virtual machine. Then, you will need to have media agents.

By using our service provider solution, customers often have less work than before. They don't have to manage an environment themselves. They can get reports about whether backups fail or not. They can also ask us to perform restores, etc.

The main reason that customers often choose us is because we can use Commvault as a service provider. So, the customer does not need to install a CommServe server and database on-premises. Instead, we can simply use a media agent with clients and back up their data on a temporary media, then replicate the data to our data center and servers. So, they will have double security, e.g., on-prem for fast restores. Initially, after one weeks to two months, they will have longer copies and retention periods on our site, where they have the possibility to perform restores or replication to their on-prem environment.

Sometimes, for customers, the setup is difficult compared to Veeam, which we sometimes also sell to much smaller customers. However, for the bigger customers, we use Commvault.

If it is a bigger physical and/or virtual environment with a lot of applications, Commvault is the way to go. We have noticed with Veeam, especially if you have physical database servers, that it is sometimes a hassle to configure and back up. For smaller customers who only have a virtual environment of around 50 to 60 VMs, Commvault might be too big, painful, and difficult. In these cases, we might propose the Veeam solution.

Rubrik and Cohesity have large cloud solutions. However, in Belgium, it is mainly the virtual environment that we need to protect as well as physical servers for bigger customers, which is why Commvault is the best solution for us.

I primarily still use the Commvault Command Center. We teach a lot of customers to use the Commvault Web Console because it is easier for them to use. Also, for future upgrades, the newer versions are aware of the web and HTML5 interfaces, but not Command Center.

It is good to have an assessment of the environment beforehand to really look at the retention of the customer's backups. If they are already using a solution, it is important to determine if the configured retention times are up to date. It is also important to know if cloud integration is necessary or will be in the future.

I would rate this solution as eight out of 10. There is always room for improvement.

I use it for backing up the database of our Microsoft People server system.

Commvault has saved us time in managing our backup and restore processes, as well as backup management. It has definitely made our backup administration more efficient.

The most valuable feature is the ability it gives me to automate backups well and consistently, and to follow up on them as well. It also provides consistent recovery processes. Whenever we have needed to do a restore, it has worked quickly and efficiently.

The completeness of Commvault's coverage for databases is also pretty good. It covers all the bases with the major databases that we utilize within an enterprise.

I also like it because it's pretty easy to use and that it is pretty reliable. The user interface for managing it is good.

In addition, it auto-discovers the databases and that means lower maintenance on my side for individual database configuration.

There are two ways to use it and I prefer the web-based one over the app. I wish they were a little bit more matched in what they offer because the features aren't as available in the web-based interface as they are in the app.

I have been using the Commvault solution for about two years.

It's pretty stable.

It seems to be scalable. I'm not really involved in that side, being a user and not an administrator of it, but I know that they've had to add on and do upgrades to it. It seems to be working well. I haven't seen any disruption from that.

I use my internal company support team and they reach out to Commvault as necessary.

We were using Dell EMC NetWorker. We switched due to bad support and because we were having lots of issues. They were also slow in keeping up with the technology.

In general, I would give Commvault a thumbs-up. Make sure your people are involved in the procurement process so that they understand what it offers, and be sure to do PoC testing. But that's generic to any implementation.

Because my work with Commvault isn't necessarily technical in nature, it's more process-oriented, people in a similar situation should work closely with their administrators to make sure the admins understand what they need to do. The problems that we have with it are mostly to do with internal workflow.

The Command Center for getting a view of your data is okay. We have some internal issues with the way that the people who manage the system display things to us and give us access to certain things. But otherwise, it's okay.