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reviewer1544721 - PeerSpot reviewer
Support Engineer at a media company with 1,001-5,000 employees
Real User
Top 20
Data backup and imaging streamline processes with diverse backup options available
Pros and Cons
  • "Commvault is an all-in-one product that is very simple and operational for business use."
  • "I would rate the customer support five out of ten. Customer support has very closed departments, requiring us to shuffle between them to get one thing done because representatives have limited accessibility."

What is our primary use case?

We use Commvault for our data backup and imaging.

How has it helped my organization?

Commvault serves us by backing up multiple versions and multiple locations, giving us availability in case of any issues in one place. It has saved us a lot of time as scheduled backups happen automatically.

What is most valuable?

Commvault is an all-in-one product that is very simple and operational for business use. It has an imaging option and a deduplication option, and our license is per node, which is not limited to storage capacity. We can back up unlimited TBs due to our per node license.

What needs improvement?

I think Commvault needs to improve its virtual solutions.
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Commvault Cloud
April 2025
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For how long have I used the solution?

We have used Commvault for almost ten years.

What do I think about the stability of the solution?

Commvault is a stable system.

What do I think about the scalability of the solution?

Commvault is scalable.

How are customer service and support?

I would rate the customer support five out of ten. Customer support has very closed departments, requiring us to shuffle between them to get one thing done because representatives have limited accessibility. We need to go through multiple layers, which is inconvenient for us as end users.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used to use Tivoli long ago. Now, for more than a decade, we don't have other experiences.

How was the initial setup?

I think the initial setup was straightforward.

What was our ROI?

Numbers cannot be said because it is just a backup software.

What's my experience with pricing, setup cost, and licensing?

Our licensing model is reasonable for us. We don't know the exact current licensing models in detail.

What other advice do I have?

We will recommend Commvault because it is stable and an all-in-one solution. Users can perform multiple types of backups from different sources. I rate the overall solution as an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Muhammad Azeem Nagori - PeerSpot reviewer
Team Lead at Computer Network Systems
Real User
Top 20
A highly scalable solution that provides multiple capabilities under one common interface
Pros and Cons
  • "I like the product because of its simplicity and the fact that it provides one single interface for managing everything, including storage, data, and policies."
  • "Sometimes, we have a performance issue with the backup speed. So, that has to be rectified and improved."

What is our primary use case?

It is a good solution in the enterprise market and serves as an enterprise solution. It is a leading solution. So, you have different kinds of workloads. My customers have a type of workload that the solution supports. Either you can have the solution on the cloud or on the on-premises version. Also, there are different kinds of workloads, like Oracle, SQL, MySQL, or MongoDB. Normally, you will not find all kinds of workloads in one product.

What is most valuable?

Auxiliary (aux) copy and DASH copy are the most valuable features of the solution.

What needs improvement?

In GUI, some of the features have been divided. So one is the browser-based command center, and then the old interface with CommCell browser. They have to add more features and functions that are the same as whatever is there in the command center. We prefer that because, otherwise, we have to do two different interfaces for different kinds of jobs. We cannot do some jobs in the old interface with CommCell browser since we have to go into the command center.

Whatever Commvault Complete Data Protection has, they need to improve. Sometimes, we have a performance issue with the backup speed. So, that has to be rectified and improved.

For how long have I used the solution?

I have experience with Commvault Complete Data Protection for more than fifteen years. Also, I have used the solution within the last twelve months. Regularly, our company has been supporting our customers with the setup process. Lately, we have been involved in the implementation of HyperScale from Commvault. So we support our customers regularly. I think maybe a month or a month and a half ago, we implemented Commvault's HyperScale solution. We are using Commvault Version 11.28.

What do I think about the stability of the solution?

The solution is good sometimes in some environments. But sometimes, in some environments, it has to be improved. On the network backup, it has to be improved. If, almost across the networks, one has different VLAN backups, the performance backup is sometimes degraded due to the network configuration and because of the load on the network. Stability-wise, I rate the solution a six out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Currently, one of my customers has an almost one-petabyte backup solution. So, it was increased from gigabytes to petabytes. It can be increased if you have a big setup in place. With HyperScale Appliance, it is easy to expand the server. It will just expand your capability and the storage capacity, and a few other capacities in the solution. Scalability-wise, I rate the solution an eight out of ten. I have around fifteen big customers. There are a lot of customers of the solution who use it, with other vendors supporting it. The solution has quite a big market for the solution.

How are customer service and support?

If the support we receive is from India, then sometimes we have a problem since it takes time owing to the fact that initially, a few people handle the issue before forwarding it to the next level. Maybe some years back, the support was from Australia, the UK, Canada, or the USA, and sometimes from Germany or some European nation, which was very good since there were very qualified people in their team who could resolve our issues within an hour. After they shifted some backup support to India, they included people who operate at a basic or initial level. So, they start troubleshooting, but we think that it's just killing time so that they can get some other people to intervene. I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We provide solutions depending on a customer's requirements and setup. We also provide solutions like Rubrik and Veeam. I did not work with Veeam, but Veeam is mainly for on-premises virtualization. Its workload is very limited. Also, the expandability and scalability have limitations. However, if you have VMware Hypervisor on your premises, then the solution is okay.

How was the initial setup?

If one has some kind of initial knowledge of any kind of backup solution like Veritas NetBackup, then it will be a little bit easy to implement the solution and then understand the architecture. But if you don't have the knowledge of any other solutions, then it would prove to be a learning curve of tasks related to implementation and administration or designing.

On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup a five.

Depending upon the solution, sometimes the deployment can be done within one day or within half a day, especially if you have a small setup. But if you have a big and complicated setup, it will take days to implement. It also depends on how complicated the infrastructure the customers have in their environments.

We have to definitely follow steps before we implement the solution. Before we implement any other agents or media agents, we have to implement ComCell, the main backup server, then the media agent, and then the client. This sequence has to be thorough. For updating any page or anything like that, we have to follow the same sequence, which includes the backup server, the media agent, and the client.

What's my experience with pricing, setup cost, and licensing?

Pricing is quite expensive, though I don't exactly know the prices. It is expensive compared to other products because it's for an enterprise setup and not for a small setup. On a scale of one to ten, where ten is the highest price, I rate the pricing an eight.

What other advice do I have?

This software features a single interface that covers all essential functions, including core data management, backup, restore, copy, and DR. It eliminates the need to access the client side and simplifies the configuration process. The centralized configuration makes installation easy. Additionally, the software supports a wide range of platforms, including Linux, Oracle, SAP, and Microsoft versions, unlike some older products, such as Veritas NetBackup, which doesn't have the latest version support in their solution. Sometimes, even Microsoft products don't have the latest version support.

I like the product because of its simplicity and the fact that it provides one single interface for managing everything, including storage, data, and policies. Additionally, there is no need for any configuration on the client's end. Even with 500 clients, you don't have to individually configure the solution for each one. Instead, you just need to install a push agent, which is a small agent, and all tasks can be performed from a single interface. Moreover, the product offers comprehensive support for different software versions. Whether it's upgrading from Exchange Server 2016 or Exchange Server 2013 to Exchange Server 2019 or Exchange Server 2020, or using Oracle version, or other releases, they have immediate backup solutions available, ensuring compatibility during upgrades.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Commvault Cloud
April 2025
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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Project Director at ANVOLE
Real User
Quick and efficient performance in terms of data backup and restoration
Pros and Cons
  • "Metallic helped me to restore the data within an hour, which is much faster than restoring from Microsoft services."
  • "The functional integration could be better."

What is our primary use case?

I recently deployed Metallic for backup storage on Azure for a customer who lost all their data. Metallic helped me to restore the data within an hour, which is much faster than restoring from Microsoft services with a ticket on support services, which took four to five days.

How has it helped my organization?

I have a customer who uses it, but I am not a direct user, and I work with customers who use Metallic.

What needs improvement?

The functional integration could be better. For example, the replication function is not there in the Metallic products and can be complex. We were licensing the functionality in a different tool but not in Metallic's key. So it should be enhanced.

In future releases, I would like to see better VM replication because it's not available today. But there should also be provisions to have more integration.

Metallic is perfect for a customer because it is very easy to use. However, I find it difficult to find some use cases on my own and need to contact Metallic support. Moreover, in a SaaS project, I cannot open or function agents alone and require the support of Metallic.

For how long have I used the solution?

I have been using this solution for two years. We are using the latest update of the Metallic SaaS solution.

What do I think about the stability of the solution?

It is a stable solution. I would rate it a nine out of ten. I have had no errors since the installation.

When I put it into the production model, it was very stable, and we had no time to do the next production review after a very simple test.

What do I think about the scalability of the solution?

I would rate scalability a nine out of ten. It is very scalable.

How are customer service and support?

The customer support team is responsive and very helpful. There were no problems, and their response time was very short.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is very easy. It's quick and simple, and Metallic is already ready for use after two hours. It integrates well with Office 365 backup for Exchange roles, Teams, or SharePoint.

What about the implementation team?

Our internal team deployed the solution.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on the functionality you require. For example, Office 365 is priced correctly because you have everything in one package, including the license for backup and storage. It is very attractive for the middle market, so I would rate it a seven out of ten, where one is the cheapest and ten is very expensive.

But for some projects, we may need to buy additional backup and storage for the retention period, making it more expensive. However, seven is good for me. Also, we could consider integrating with other cloud providers for secondary backup and storage to store backups. We only have Azure, OCI, or RWAIS, but exploring other options that offer better prices would be interesting.

Which other solutions did I evaluate?

I have experience using different products in the same category as Metallic, including CommVault and Rubrik. CommVault is the same product, but the trends are converted. It's an on-premise product. And Metallic is the first product of the merger of the company. It's the same product. I also saw Impacket, but I find it very old-school. We are missing old school.

I also see Hybrid. It's a very good product, but quite more known. There is still a lot to fix in Rubrik. I also find CommVault and Metallic with more experience and integrated with all our products. We have all products, like your old servers, the unique server. And it's quite more difficult with Rubrik. So, I prefer Metallic for this.

What other advice do I have?

I would recommend using the product. Metallic is a very interesting product. My company also integrates Acronis and VM in some of our projects, but Metallic is one of the best products for cloud and SaaS. It has many functionalities and is simple to integrate.

For me, it's a ten. I haven't found any other product with so many functionalities that is also easy to integrate. It's not just good for my business, but it also gives me peace of mind and allows me to sleep soundly at night.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
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reviewer1253568 - PeerSpot reviewer
Director of Technology Infrastructure at a healthcare company with 10,001+ employees
Real User
Provides solid backup automation for VMs and automatic backup replication
Pros and Cons
  • "Its compression and deduplication allow us to store more backups and save storage space. The reporting is great; we are able to obtain critical business reports and infrastructure/usage information very easily."
  • "The solution requires constant attention. Commvault is very complex. We are constantly making adjustments and working through hotfixes, updates, and issues."

What is our primary use case?

It is the primary backup/recovery solution for our VMware platform.

How has it helped my organization?

It provides solid backup automation for VMs and automatic backup replication. It also has real-world compression and deduplication.

As a backup solution, it has minimized our task of backing up VMs. It is difficult to give it a time frame, but we are backing up over twice as many VMs than our previous solution with less effort.  

We have not experienced a disaster or attack so far. Commvault allows us to recover VMs rapidly with different levels of recovery.

What is most valuable?

Its compression/deduplication allows us to store more backups and save storage space. The reporting is great; we are able to obtain critical business reports and infrastructure/usage information very easily.

The backup, recovery, and replication of VM workloads in a single platform has reduced backup windows, augmented platform availability, and recovery times.

What needs improvement?

The solution’s user interface for managing on-prem, cloud, or multi-cloud environments in one place is not the best. There are discrepancies between Java GUI plus HTML5. While additional improvements are coming soon, the lack of CLI makes administration tedious and time consuming.

The Command Center is decent. It does require major improvements for usability. SP19 will provide many desired features. It would be optimal to have CommServe running on Red Hat Enterprise Linux.

The solution requires constant attention. Commvault is very complex. We are constantly making adjustments and working through hotfixes, updates, and issues. 

There is a steep learning curve. Training is essential.

For how long have I used the solution?

More than one year.

What do I think about the stability of the solution?

We did not have the best initial impression regarding stability. Things got better after four months.

What do I think about the scalability of the solution?

The Hyperscale scalability is very good. CV LiveSync is a great tool for protecting Commvault’s database.

There are two full-time engineers doing day-to-day administration of this solution. 

The product is currently in Phase I: VMware. We have plans to increase usage in Phase II: Exchange/Physical/Isilon.

How are customer service and technical support?

They have very good, knowledgeable engineers.

Which solution did I use previously and why did I switch?

We previously used IBM Tivoli Storage Manager (TSM). TSM does not offer a solid VMware solution nor does it have strong reporting.

This solution has helped us to optimize infrastructure usage. With the solution's deduplication, we are saving storage space. Whereas, on our old solution, we still needed the same storage space. We now have faster backup storage, giving us faster restores and file level restores. This saves time and time is money.

How was the initial setup?

The initial setup was straightforward but that was primarily because of all the planning and a clear architecture design. We were able to run production backups in two weeks

What about the implementation team?

Phase I of our implementation was the VMware platform. We hired a Commvault consultant who followed an approved architectural design.

What was our ROI?

The solution has enabled us to save on infrastructure costs by being able to manage what were disparate data management solutions in one place.

The solution’s model is cost-efficient. It provides an all-around, exceptional enterprise backup platform.

What's my experience with pricing, setup cost, and licensing?

We work with Commvault and a partner on our environment needs according to capacity, licensing, pricing, components, modules, etc. Additional costs depend on your backup needs.

Which other solutions did I evaluate?

We evaluated Veeam, but concluded that it was not an enterprise solution.

What other advice do I have?

Commvault is a great backup/recovery solution. Start small, then scale out. Training is very important, as it is a complex solution. 

The solution is very capable as a single platform. It has many features. However, we have not leveraged the capabilities to move, manage, and recover our data across on-premise, hybrid, and cloud locations yet.

Commvault offers the best integration of multi-cloud/hybrid environments and is a leader in the market. The solution offers an extensive array of cloud options and features. However, we are leveraging it for on-premise workloads at the present time. 

Biggest lesson learnt: Backup replication requires a solid network infrastructure.

I would rate the solution as a nine (out of 10).

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Fawad Mirza - PeerSpot reviewer
Resident Engineer at Jazz (previously known as Mobilink)
Real User
Top 10
A highly scalable and affordable solution that provides smooth email archiving features and quick customer support
Pros and Cons
  • "The email archiving feature is very smooth and better than others."
  • "The tool must improve the 1-Touch recovery of Oracle and Active Directory."

What is our primary use case?

Our clients use the solution for their emails.

What is most valuable?

The email archiving feature is very smooth and better than others.

What needs improvement?

The product must improve Oracle client configuration. It is difficult to configure clients of Oracle and SaaS. The solution must also improve bare metal restore for Oracle and Active Directory. Active Directory is not fully protected with bare metal restore. The tool must improve the 1-Touch recovery of Oracle and Active Directory.

The product must provide features for converting VM to physical and physical to VM.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

The tool’s scalability is very high. It can be scaled in any environment. I rate the scalability a ten out of ten. In a single organization, we have 4000 to 6000 users. Our clients are enterprise businesses.

How are customer service and support?

Technical support is very good. The support personnel are very fast and helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

It is easy to configure the tool. I rate the ease of setup a nine out of ten. The on-prem version is better than the cloud version. In the future, as the technology grows, the cloud version will be better. Our customers trust the on-prem version. It takes one day to deploy the product.

What about the implementation team?

To deploy the solution, we must install Commvault’s master server and MediaAgent. Then, we must configure the email archiving solution and add storage.

What's my experience with pricing, setup cost, and licensing?

The product is cheap. It is an integrated solution. I rate the pricing a two out of ten on a scale of one to ten, where one is cheap, and ten is expensive. We have to pay for the implementation services.

What other advice do I have?

Our company has a partnership with Commvault. Overall, the solution is better than its competitors. I would advise people to use the solution again and again. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Services Manager at MTI Systems
Real User
It gets more user-friendly with each version
Pros and Cons
  • "We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets."
  • "Commvault is a rich system that might scare somebody the first time they see it because it feels so huge."

What is our primary use case?

Our customers use all the Commvault modules related to data backup and protection.

How has it helped my organization?

From a real-life experience, I can say it cut down the time our customers spent on backup tasks by about 60 percent. 

What is most valuable?

We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets. Data has become so big in recent years that traditional backup methods are no longer helpful. Commvault's interface gets more user-friendly with each version. Our customers really like it.

Commvault offers a lot of visibility into the data, which is something that adds great value to the solution. Its ability to work across cloud and on-premises environments are essential for us because our customers have mixed environments, and they want a single interface for managing data protection. 

It also provides broad coverage by helping our customers identify unprotected workloads, which is helpful for customers with mixed and complex environments. Our enterprise customers often have systems from various manufacturers, or they've created silos that are connected through their protection system. I also know that Commvault has an excellent anti-ransomware feature, but I don't have any hands-on experience with it.

For how long have I used the solution?

I've been using Commvault for seven years.

What do I think about the stability of the solution?

Commvault is very stable and mature.

What do I think about the scalability of the solution?

Scalability was also not an issue. Every time we needed to scale the system for a customer, we could do it easily. On average, our clients are working with around 500 terabytes, and they're doing thousands of backup jobs on a daily basis.

How are customer service and support?

I had no complaints, but I sometimes felt we needed more direct access to support instead of going through emails and an automated system. During emergencies, I would like to be able to pick up the phone and talk to somebody directly. Overall, I rate Commvault support eight out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Commvault was somewhat complex for the implementations we did. A lot of preparation went into setting up the hardware that would support CommVault and also the network. In total, it took us about three working days.

Which other solutions did I evaluate?

I have a little experience with Veeam, and that's about it. I've also worked with a few legacy products that might not exist anymore. One was called NetVault, I believe, or something like that. So far, I feel like CommVault is more of an enterprise solution.

What other advice do I have?

I rate Commvault 10 out of 10. It's full of features. Commvault is a rich system that might scare somebody the first time they see it because it feels so huge. There are thousands of options. On the other hand, if you understand the architecture and the logic behind it, it's the perfect way to do whatever you need. Because there are so many options, you will definitely find a way to address your needs. Everything is supported, and there is nothing it cannot do.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Vivek Jaiswal - PeerSpot reviewer
Manager IT at Shriram Pistons
Real User
Top 5Leaderboard
Reduced downtime and administrative time but the setup is complex
Pros and Cons
  • "It's a software-based solution so we just need a license to expand it."
  • "Setup is complex."

What is our primary use case?

We are using it for taking backup of our virtual servers and some physical servers.

How has it helped my organization?

We were searching for a tool to backup our virtual machines when we bought Commvault. I was already using Avamar to backup our desktops and laptops on a daily basis. We are using Commvault to take backup of servers. Both are good, but if I compare Avamar and Commvault, Avamar is better than Commvault. Avamar has hardware, but Commvault is a software-based solution.

What is most valuable?

Prior to implementation of Commvault, we were doing backups manually; shut down the virtual machines, do backups of entire machines, and then restart the machines. The administrative time has been drastically reduced now.

We used do manual backups of every virtual machine. A machine of 50GB would take around two hours to backup. This is the downtime. We had to shut down the machines and take the backup. But with Commvault, the major benefit is that we never shut down the machines. Every server is online and the backup is also online. So we reduce the downtime and administrative overhead.

What needs improvement?

The setup is complex. It's not simple to install the machine and start a backup. 

Commvault is software based, unlike hardware-type devices.

For how long have I used the solution?

We have used Commvault the last three to four years.

What do I think about the stability of the solution?

It is stable. We don't have any problem regarding the core part of Commvault.

What do I think about the scalability of the solution?

The solution is scalable. It's a software-based solution so we just need a license to expand it.

I have Avamar servers that we have recently updated storage-wise and capacity-wise. So we don't have any immediate requirement to increase the licenses of Commvault.

How are customer service and support?

We have the technical support of Commvault, but in cases where little support is required, we call F1 to help us.

How was the initial setup?

The initial setup was complex. The setup was implemented in one day, but the fine-tuning took longer to work through.

It has three to four parts. The server is one, storage is another, and the agent is another. It's not just a simple thing you have installed in a machine and start to do backups. It is a very new product for us, so we needed installation support from a partner. We are not the IT guys. We are a manufacturing industry, and we have a little knowledge of everything but are not really part of each type of hardware and software. It required an expert who had already implemented elsewhere to help us.

What about the implementation team?

We hired a third party, F1 Technologies, a local support partner who implemented the total solution with us.

What's my experience with pricing, setup cost, and licensing?

Commvault's license fee is per server-based for physical machines. For virtual machines, it's a 10 VM one-pack solution. Avamar is just a license for storage capacity-wise, around 8TB to 16TB. It's not based on how many servers you backup. In a price comparison, definitely Avamar is the winner.

What other advice do I have?

I'd rate Commvault a seven out of ten.

If your organization does not have many hosts, I would recommend using Commvault. But if you have more than 50 to 100 hosts, Avamar is the better solution as it's more stable than Commvault. When you buy Commvault, you need to buy hardware separately; servers and storages are a different part. With Avamar, you have a complete solution with hardware and software, so it's better.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vladan_Kojanic - PeerSpot reviewer
Customer Project Manager at IIJ
Consultant
Top 20
Quick support, highly reliable, and beneficial automatic operations
Pros and Cons
  • "The most valuable feature of Commvault HyperScale X is the automatic nature of its operation. We don't need to worry about sets of documents. It worked automatically, we don't need to think about it. When you set the solution up in a good way, you don't need to worry."
  • "The price of Commvault HyperScale X could improve."

What is our primary use case?

We used Commvault HyperScale X to increase the security of datasets, to be sure that all data and all backups that we have are secure, and that we have them in another place, such as disaster recovery. The idea is to always have a third copy somewhere else. The initial idea was to have a third copy of that backup sets to be in the state government data center. However, before they finish, I left Ministry, and they have not finished that job.

Generally, the idea is to have a possibility, for all backup data, after some time, to be saved in another place. For now, everything is still inside the Ministry. 

How has it helped my organization?

Commvault HyperScale X has increased the way our organization functions by adding more security to the backup sets. In case the primary location is disabled, or there is some problem with the primary location, the second one will continue to work. The idea is to always have a working backup.

What is most valuable?

The most valuable feature of Commvault HyperScale X is the automatic nature of its operation. We don't need to worry about sets of documents. It worked automatically, we don't need to think about it. When you set the solution up in a good way, you don't need to worry.

What needs improvement?

The price of Commvault HyperScale X could improve.

For how long have I used the solution?

I have been using Commvault HyperScale X for approximately one year.

What do I think about the stability of the solution?

Commvault HyperScale X is highly stable.

What do I think about the scalability of the solution?

The scalability of Commvault HyperScale X is good. It is simple to add more systems or server storage.

We have approximately 400 endpoint users and 40 terabytes of data being used. 

How are customer service and support?

We had to use the support and they were responsive and quick. They fixed the problem, not immediately, but the timeframe was dependent on the ticket type. They were always there to help. They did regular call checks until everything was resolved. 

Which solution did I use previously and why did I switch?

We used many different solutions previously. When we had some large issues in 2015, I decided to buy a professional corporate solution for all the systems. We did test some other solutions, but with Commvault HyperScale X, we received what we needed and much more. Additionally, Commvault HyperScale X was easy to maintain and use.

How was the initial setup?

The solution was easy for us to implement because we have been working with Commvault for many years, and we know what to do. The initial setup alone will that approximately two weeks. The longer portion is buying the hardware and setting it up.

I rate the initial setup of Commvault HyperScale X a three out of five.

What about the implementation team?

We did the implementation of Commvault HyperScale X with a local partner. They installed it and did the setup. For us, it was easy to add new features to the Commvault HyperScale X backup.

The company that has the solution is managing the solution.

What was our ROI?

We have seen a large return on investment by using Commvault HyperScale X.

What's my experience with pricing, setup cost, and licensing?

The price of Commvault HyperScale X is a lot higher than competitors. As a government institution, we have annual costs. We made a budget for one year in advance. It was difficult to calculate the other solution's costs because each solution has another way of licensing. The solution is expensive but it is very good and we know the good quality we will be receiving.

There were not any additional costs. The new storage, software, and support were inside the price.

Which other solutions did I evaluate?

We did evaluate other solutions before choosing Commvault HyperScale X.

What other advice do I have?

The solution has changed since I have used it but what I know is the solution offers companies the possibility to have their own backup storage.

I rate Commvault HyperScale X a ten out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: April 2025
Buyer's Guide
Download our free Commvault Cloud Report and get advice and tips from experienced pros sharing their opinions.