Commvault Cloud Reviews

It is a good solution in the enterprise market and serves as an enterprise solution. It is a leading solution. So, you have different kinds of workloads. My customers have a type of workload that the solution supports. Either you can have the solution on the cloud or on the on-premises version. Also, there are different kinds of workloads, like Oracle, SQL, MySQL, or MongoDB. Normally, you will not find all kinds of workloads in one product.

Auxiliary (aux) copy and DASH copy are the most valuable features of the solution.

In GUI, some of the features have been divided. So one is the browser-based command center, and then the old interface with CommCell browser. They have to add more features and functions that are the same as whatever is there in the command center. We prefer that because, otherwise, we have to do two different interfaces for different kinds of jobs. We cannot do some jobs in the old interface with CommCell browser since we have to go into the command center.

Whatever Commvault Complete Data Protection has, they need to improve. Sometimes, we have a performance issue with the backup speed. So, that has to be rectified and improved.

I have experience with Commvault Complete Data Protection for more than fifteen years. Also, I have used the solution within the last twelve months. Regularly, our company has been supporting our customers with the setup process. Lately, we have been involved in the implementation of HyperScale from Commvault. So we support our customers regularly. I think maybe a month or a month and a half ago, we implemented Commvault's HyperScale solution. We are using Commvault Version 11.28.

The solution is good sometimes in some environments. But sometimes, in some environments, it has to be improved. On the network backup, it has to be improved. If, almost across the networks, one has different VLAN backups, the performance backup is sometimes degraded due to the network configuration and because of the load on the network. Stability-wise, I rate the solution a six out of ten.

It is a scalable solution. Currently, one of my customers has an almost one-petabyte backup solution. So, it was increased from gigabytes to petabytes. It can be increased if you have a big setup in place. With HyperScale Appliance, it is easy to expand the server. It will just expand your capability and the storage capacity, and a few other capacities in the solution. Scalability-wise, I rate the solution an eight out of ten. I have around fifteen big customers. There are a lot of customers of the solution who use it, with other vendors supporting it. The solution has quite a big market for the solution.

If the support we receive is from India, then sometimes we have a problem since it takes time owing to the fact that initially, a few people handle the issue before forwarding it to the next level. Maybe some years back, the support was from Australia, the UK, Canada, or the USA, and sometimes from Germany or some European nation, which was very good since there were very qualified people in their team who could resolve our issues within an hour. After they shifted some backup support to India, they included people who operate at a basic or initial level. So, they start troubleshooting, but we think that it's just killing time so that they can get some other people to intervene. I rate the technical support a seven out of ten.

We provide solutions depending on a customer's requirements and setup. We also provide solutions like Rubrik and Veeam. I did not work with Veeam, but Veeam is mainly for on-premises virtualization. Its workload is very limited. Also, the expandability and scalability have limitations. However, if you have VMware Hypervisor on your premises, then the solution is okay.

If one has some kind of initial knowledge of any kind of backup solution like Veritas NetBackup, then it will be a little bit easy to implement the solution and then understand the architecture. But if you don't have the knowledge of any other solutions, then it would prove to be a learning curve of tasks related to implementation and administration or designing.

On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup a five.

Depending upon the solution, sometimes the deployment can be done within one day or within half a day, especially if you have a small setup. But if you have a big and complicated setup, it will take days to implement. It also depends on how complicated the infrastructure the customers have in their environments.

We have to definitely follow steps before we implement the solution. Before we implement any other agents or media agents, we have to implement ComCell, the main backup server, then the media agent, and then the client. This sequence has to be thorough. For updating any page or anything like that, we have to follow the same sequence, which includes the backup server, the media agent, and the client.

Pricing is quite expensive, though I don't exactly know the prices. It is expensive compared to other products because it's for an enterprise setup and not for a small setup. On a scale of one to ten, where ten is the highest price, I rate the pricing an eight.

This software features a single interface that covers all essential functions, including core data management, backup, restore, copy, and DR. It eliminates the need to access the client side and simplifies the configuration process. The centralized configuration makes installation easy. Additionally, the software supports a wide range of platforms, including Linux, Oracle, SAP, and Microsoft versions, unlike some older products, such as Veritas NetBackup, which doesn't have the latest version support in their solution. Sometimes, even Microsoft products don't have the latest version support.

I like the product because of its simplicity and the fact that it provides one single interface for managing everything, including storage, data, and policies. Additionally, there is no need for any configuration on the client's end. Even with 500 clients, you don't have to individually configure the solution for each one. Instead, you just need to install a push agent, which is a small agent, and all tasks can be performed from a single interface. Moreover, the product offers comprehensive support for different software versions. Whether it's upgrading from Exchange Server 2016 or Exchange Server 2013 to Exchange Server 2019 or Exchange Server 2020, or using Oracle version, or other releases, they have immediate backup solutions available, ensuring compatibility during upgrades.

Overall, I rate the solution an eight out of ten.

I use Metallic to back up a customer's environment. It's the solution offered by our partner, a South African company called Data Protection Management. I'm just the intermediary, providing data loss prevention to my client. I've never seen the interface or used the platform. My client uses Metallic to backup data from Microsoft solutions like SharePoint and OneDrive. 

The reporting could be improved because the reports we get from our partner aren't sufficient. It isn't very detailed. I'm not sure if it's an issue with our partner or Metallic. They do a full backup on Monday and incremental backups throughout the week. However, we don't get detailed reports about the size of the incremental backups. The report just tells us whether a backup was successful. 

In addition to the core backup features, I would also like to see Metallic add patch management. It's a crucial way to minimize threats against data sources. 

I have used Metallic for six months.

I rate Metallic eight out of 10 for stability. 

I rate Metallic 10 out of 10 for scalability. 

I rate Metallic support 10 out of 10. They did the setup for us. Metallic support was exceptional, and they knew what they were doing. 

Positive

I rate Metallic nine out of 10 for ease of setup. Metallic set up the solution for me, but they walked me through the process. It seemed easy and took a few hours. 

I rate Metallic 10 out of 10 for affordability. It's highly cost-effective compared to other products I've used. I pay a monthly fee of 57 rands per user as a reseller and sell it at a markup to my client. 

I rate Metallic 10 out of 10. Metallic is user-friendly, cost-effective, and the technical support is impressive. 

We primarily use the solution as a backup for databases, VMs, or servers. 

Not everyone has agents for everything and Commvault has agents for most products. It's the most complete.

It's easy to install. 

It is stable and reliable.

The solution can scale. 

I don't have any notes for improvements. 

The price could always be lower. 

We'd like to have local support in Germany.

The POC is only 30 days, and it really should be 90 days. 

I've been using the solution for ten years. 

The solution is stable and reliable. There are no bugs or glitches. I'd rate the reliability nine out of ten. It doesn't crash or freeze. Based on what is possible, it is okay.

The solution is very scalable. I'd rate it ten out of ten in terms of the ability to extend.

Everyone uses the solution. We have 20 to 30 people using the product. That includes consultants. 

Technical support is currently based in India. I'd like to have more local support. 

We did not previously use a different solution. 

The solution is simple to set up. It is not complex. 

It takes approximately two weeks to deploy the solution.

You simply download the .EXE file and start the installation. 

We had one person that handled the setup. We had an engineer, myself, handle it. 

We handle the initial setup ourselves. We did not need any outside assistance. 

I have not really noticed any ROI.

Inside the 30-day trial period, you do not need a license. After that, you need to pay yearly.

The prices are pretty high. It's quite expensive. 

I'm an end-user.

We are using the latest version of the solution. 

I'd recommend potential new users talk to a proper consultant and do a proper POC. 

I would rate the solution nine out of ten. 

The rate of duplication is great because when you do the first full backup, it duplicates 20%, but when you do more increments, depending on the mode, the duplication is 99%. It is also great at detecting ransomware. It's not an antivirus, but when you copy files, the system can send you a message such as, "Mr. Albert, have you downloaded 10,000 files in two minutes? Why are you doing this?" Again, it's not an antivirus, but it notifies you if something is wrong with your system.

The interface could be improved because it has two different consoles. The first console is Java, and it is a little complex, but you can do 100% of the operation. But now, there is an alternative console of HTML 5. It is trendy and simple, but you can only do 70% of your operation. The HTML console is perfect for a client or a partner.

You have all the information centralized with the Java console, and I believe they plan to transition to the HTML console fully.

We have been using it for three months, deploying both on-premises and cloud. The choice of on-premises or cloud depends on what the client wants.

I rate the stability an 8.5 out of ten, and there is a small room for improvement.

It is easily scalable. We have about 300 users of Commvault Complete Data Protection in our company.

We have used technical support, and you can contact them by opening a ticker and in a few minutes, they will action it. For example, we opened a ticket last week, and the issue was solved in 30 minutes.

Veeam, Veritas and Rubrik are three software comparable to Commvault Complete Data Protection. Veeam is competitive in price and demand. Their solution is not very good, but many people use it because it is not expensive. Commvault Complete Data Protection, however, is the best out of all of them.

The initial setup is simple.

I rate the pricing an eight out of ten, with ten being a good price and one a high price. Depending on the client, they have different types of licensing.

I rate the solution a nine out of ten. We would like to see a single console for everything in the future.

We have the solution deployed on-premise and private cloud.

There are many valuable features of Commvault HyperScale X giving many possibilities to complete jobs, particularly with the backup and restore.

HyperScale X is not user-friendly. There are many settings that have to be done on your own. It would benefit from a better interface. 

Commvault has a command center that is easy to use, but it does not have the functionality you need, so you have to switch to the Java GUI.

I have been using Commvault HyperScale X for five years.

The product is stable if it is set up correctly. HyperScale X is sophisticated software that requires you to configure it on your own. This can be difficult to handle.

This solution is scalable. In our company, we have two users of the product.

The support offered by Commvault HyperScale X depends on the country you connect with. U.S. support is better than the support offered in India. With the language barrier, different lingo, and how quickly they speak, I often cannot understand what they are saying.

Prior to using Commvault HyperScale X, we were using Commvault with Windows Server. We switched due to the complexity and software updates with Windows. HyperScale provided a good offer that would improve our space requirements.

The initial setup of Commvault HyperScale X was not complex, however, it was not easy either. It took two days to set up the appliances, which we completed with the assistance of a consultant.

HyperScale X is expensive. 

Anyone considering to implement Commvault HyperScale X should do so based on their own needs. There are many tools you can use, but it is complex even if you are running the command center. VM is an easier tool, but it has reduced functionality. 

I would rate the product a seven out of 10 overall.

We use it to back up everything in Office 365: our Exchange mailboxes, SharePoint, OneDrive for Business, and Microsoft Teams. And we use it for Azure Active Directory. The thing we use it the most for is recovering email messages or mailboxes.

We moved our email to Office 365 and, when we did that, we were using an on-premises Commvault solution but that was not an efficient way to back up the O365 mailboxes. Metallic has definitely improved our ability to back up and restore email, as well as the other online systems.

Also, we spend very little time with the Metallic solution because it just runs, so it has reduced the amount of manual work required to manage our backup operations. With our former solution, I was spending two hours a week on that, so it's saving me that much time. The other benefit is that I now have three or four other people on my team who can do the backups and the restores, as necessary. With the on-premises solution it was very complicated and I was the only one who could do it. Not only have we reduced the time from two hours a week to almost zero, but we now have multiple people with the ability to use the tool.

And when it comes to infrastructure costs, it's saving us about $25,000 a year.

It is very easy to use and that's been good for my team because I can have multiple people use the solution. It's very intuitive.

In addition, the granularity of the Office 365 Backup & Recovery feature is very good. We've used all of it, recovering data from each of the four systems that we back up with it, and it works very well.

It has also been very reliable.

The speed of the Office 365 Backup & Recovery feature is adequate. Microsoft controls the amount of bandwidth that people have when they're using Azure and the O365 environment. It's not really a Metallic issue, it's more of a Microsoft limitation. If they could work out something with Microsoft to improve the speed, that would help. But, generally speaking, it's been fine. I don't know of anything else that I'd want to see improved.

I've been using Commvault for about 18 months.

We're very satisfied with the stability.

The scalability is excellent. Any plans to increase our usage of it in the future will come naturally with time.

I've contacted their technical support a couple of times and they were very good.

We switched to Metallic from Commvault's enterprise backup because that solution is not in the cloud. Given that it was on-premises, trying to back up the resources in the cloud was inefficient. Metallic is in the cloud and it can talk directly to those other cloud resources. It was designed better for what we need to do.

We used Commvault Metallic's implementation services. There was an engineer on the phone with us and he walked us through the steps and everything worked as it should. It was very simple. The configuration is all done through a web browser; just point and click. The deployment took about an hour. All I had to do was get it up and running and show my team how to use it.

Our experience with the Commvault engineer was excellent.

There are four of us who use the solution, including me. The others are all system administrators. We haven't had to designate anyone for maintenance.

It's hard to measure the ROI of a backup solution. It's like car insurance. You have to have it but it only pays for itself if you have a catastrophe.

The solution is licensed based on the number of objects that we're going to back up, and that's a known quantity. As a result, we get predictable costs for our backup requirements. The actual storage on the back end of the system is included and that means we don't have to plan for any storage growth or changes there. We just have to plan for the number of employees that we have. That makes it very predictable.

We researched Veeam Backup & Replication. The main factor in deciding to go with Metallic, at the time, was to stay with one backup vendor so that we did not have two different solutions in place.

The evaluation was to compare what Metallic was capable of doing with what Veeam was capable of doing for what we needed. We thought that Metallic was adequate so we stayed with that.

Use their professional services for the implementation. That was very helpful because whenever you're configuring anything that works in Azure, or AWS for that matter, there are complexities. The professional services walk you right through that so you don't stumble. After that, it's very simple to use.

The solution is definitely appropriate for an enterprise-level environment. The performance for both backup and recovery, in an enterprise, is very good.

When we signed up for it, it was a Microsoft Azure-based storage solution and Commvault has its relationship with Microsoft. We're just leveraging what Commvault offers, so there's not really any flexibility, but that's okay with us. We just subscribe to the service and it does what we need it to do. We didn't need storage flexibility or anything like that. We just needed what the solution had to offer.

What I've learned from using Metallic is "keep it simple." We use a very simple approach to back up everything and it works just fine.

We use Commvault to back up all our enterprise solutions, like MS SQL, Exchange, file servers, and MongoDB, but we don't use Commvault for multi-environment management. There is a primary site and a disaster recovery site that we control offsite with one console.

I know Commvault has another interface for the multi-site, but I've never used it before, so I don't have any experience with that. However, we have a passive primary server at the disaster recovery site, and if we have trouble at the main site, we can use the disaster recovery server. 

Commvault makes it easier to back up new additions to our environment. For example, when we added MongoDB, we found it in Commvault and could start backing it up. 

Right now, we are trying to integrate Kubernetes platforms into our environment, and I'm sure that Commvault can back up those. Commvault keeps up with new technologies, and if you upgrade to the latest stable version, you can find everything you need.

Backing up with Commvault doesn't require much effort. Commvault's reporting features are also excellent and user-friendly. It's easy to find anything we want. The workflow feature is handy, too. For example, we schedule an automated monthly backup and restoration test that we used to do manually. That has been integrated with Commvault's workflows and running automatically every month for four years. 

It runs all the tests and emails us the reports. We take daily, weekly, and monthly snapshots, and I integrate the storage snapshot scripts with the Commvault workflow. The Commvault workflow runs all the scripts and sends us the reports. It also features cloud-side reports and workflows. Commvault has many tools for backing up, restoring, and archiving, but we use another service for our archives. 

Commvault can show us unprotected workloads, servers, and SQL databases. It's a good feature, and I periodically get reports on this. However, it's a low priority because we are waiting for our inside customers to tell us whether they want something backed up or not. They must follow that, but we are using terabyte-based backups. We don't separate the agent— MS SQL or others—and we are only looking at the terabyte trends, so it's predictable for us. 

Our main pain point is that some of our hardware is old. For example, the SSD disks for our application database are slow. It's hard to avoid a slowdown in our environment because the size of our backups is growing every year. If you're growing and don't upgrade the environment, you will see slower backups and restores. You must enhance the environment if you are growing.

I've used Commvault for about 10 years, and we used it at my last company for around six years. 

Commvault's stability is good.

We have no problems scaling Commvault. I don't remember the numbers, but we have a terabyte license size. It's about 400 terabytes, but the backend is in the petabyte range. 

Troubleshooting is easy because Commvault support responds and finds the root cause quickly. When I've contacted support for other solutions, some of them ask you to recreate the scenario. They ask you to increase the debugging level and reproduce the scenario to get the error again. As a result, we waste a lot of time troubleshooting those solutions. With Commvault, we don't need to devote much time to the operational and troubleshooting aspects. 

I've used NetBackup before, and I think it's a good solution. It required more effort than Commvault, but I prefer it over EMC NetWorker. NetWorker was labor-intensive, buggy, and hard to use. We spent a lot of time dealing with EMC support. They have a large, competent support team, but we spent too much time with them. 

NetBackup is better than NetWorker, but it has fewer features than Commvault. NetBackup also has an old-fashioned interface that is harder to use than Commvault's. It's not user-friendly. Commvault is the best of the three.

Setting up Commvault was straightforward. You set up the primary server first, then the media agents, disks, and agents for clients. Each of those steps is easy. It's like a "next, next, finish" Windows installer. You can deploy it in half a day in a smaller environment, and it's maybe one or two days for a large one. 

Of course, it depends on the size of the agents and how many you need for your physical environment. If you have a rigid environment, it's effortless because you only define the vCenters or the Hyper-V management console, and that's it. You can take backups. 

On the other hand, you must install all the agents if you have too many physical environments. Still, Commvault makes it easy because you can install everything from the user interface on the primary server. In total, we have five people, including me, managing Commvault and all our other storage solutions. 

I rate Commvault 10 out of 10. If you're planning on implementing Commvault, I suggest doing a PoC first to try out all the features and to compare them to other products. We did a PoC for backup solutions to test some new features for our enterprise solutions, and some of the products didn't make the cut, so I would recommend a PoC.

We use it for server, laptop, and desktop backup.

We are using the latest version.

Commvault helps our admins minimize the time that they spend on backup tasks and other projects since we are now managing a single console to administer all the backups, instead of a full console.

It is a very good tool for server backup. We can restore any server, e.g., physical or VM, in a very short amount of time.

Commvault Command Center is very good and user-friendly. We can select any user's data or a server in its Console.

Commvault provides us with a single platform to move, manage and recover our data across locations. Especially for our IT, this is a very important part of our data storage.

The recovery option is very good. It is a user-friendly option to recover any data.

When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team.

Its major disadvantage is it's expensive. Otherwise, the solution is good.

I have been using it for the last six months.

It is a very stable solution.

Scalability is very good.

We use a third-party to resolve issues first. They first try for L1 or L2 support. If they are unable to fix it, then they escalate it to Commvault technical support. 

The support is very good. I would rate them as eight out of 10.

Positive

We were using Symantec Backup, which did not have features like centralized management. Commvault has a centralized, single console where you can manage multiple locations of user's desktop data, which is one of the important features of Commvault.

We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console, and we didn't get these features from Symantec. 

It reduces IT man-hours by an hour per day.

The cost for Commvault is very expensive, even support is very expensive. The full cost of the solution is 50,000 INR per year, which includes 20 VM backups, server data backup, and 200 desktop and laptop agent licenses.

They have recurring support changes.

They should reduce the support and license costs so anyone could start using Commvault. Due to its cost, customers are reluctant to use Commvault.

The first time, when building infrastructure, the cost is quite high.

We evaluated Veeam and Veritas NetBackup. 

We chose Commvault based on some customer feedback and technical reviews of Commvault. The main difference of Commvault is the single console to manage everything.

Go for Commvault. It is a very strong, stable solution. Technically, it is a very reliable solution with a single window console to manage all backups. Definitely, we recommend customers should go for Commvault. Though, it would be nice if Commvault could compromise on the pricing part.

I spend two hours every day on Commvault monitoring and managing performance as well as fine-tuning.

We implemented on-premises, so it is not connected to any public networks. Therefore, hacking is very difficult.

I would rate Commvault as eight out of 10.

Our customers use all the Commvault modules related to data backup and protection.

From a real-life experience, I can say it cut down the time our customers spent on backup tasks by about 60 percent. 

We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets. Data has become so big in recent years that traditional backup methods are no longer helpful. Commvault's interface gets more user-friendly with each version. Our customers really like it.

Commvault offers a lot of visibility into the data, which is something that adds great value to the solution. Its ability to work across cloud and on-premises environments are essential for us because our customers have mixed environments, and they want a single interface for managing data protection. 

It also provides broad coverage by helping our customers identify unprotected workloads, which is helpful for customers with mixed and complex environments. Our enterprise customers often have systems from various manufacturers, or they've created silos that are connected through their protection system. I also know that Commvault has an excellent anti-ransomware feature, but I don't have any hands-on experience with it.

I've been using Commvault for seven years.

Commvault is very stable and mature.

Scalability was also not an issue. Every time we needed to scale the system for a customer, we could do it easily. On average, our clients are working with around 500 terabytes, and they're doing thousands of backup jobs on a daily basis.

I had no complaints, but I sometimes felt we needed more direct access to support instead of going through emails and an automated system. During emergencies, I would like to be able to pick up the phone and talk to somebody directly. Overall, I rate Commvault support eight out of 10. 

Positive

Setting up Commvault was somewhat complex for the implementations we did. A lot of preparation went into setting up the hardware that would support CommVault and also the network. In total, it took us about three working days.

I have a little experience with Veeam, and that's about it. I've also worked with a few legacy products that might not exist anymore. One was called NetVault, I believe, or something like that. So far, I feel like CommVault is more of an enterprise solution.

I rate Commvault 10 out of 10. It's full of features. Commvault is a rich system that might scare somebody the first time they see it because it feels so huge. There are thousands of options. On the other hand, if you understand the architecture and the logic behind it, it's the perfect way to do whatever you need. Because there are so many options, you will definitely find a way to address your needs. Everything is supported, and there is nothing it cannot do.

We use Commvault to back up our employees' data. I work for a retail organization, so our users aren't in a single office. Before we were using a backup solution that could only take a backup in one office at a particular time. This was a disadvantage for us because the users kept shifting from one office to another. In some cases, we'd need a critical backup, but we couldn't do it. That's why we switched to a cloud-based solution.

Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability. Commvault has reduced the time administrators spend on admin tasks. I can monitor all users from a single place and see when they have performed the backup or when they've notified us of a lost backup. 

Before, I spent at least one or two hours each day monitoring the backup solution. With Commvault, I log in once in the morning or the evening for 10 to 15 minutes, and I can check everything on my laptop. Now it takes me, at most, half an hour to oversee the backups of the 300 users I monitor.

The interface is easy to use. I would rate the interface nine out of 10. It's a single console where you can create, modify, and delete users or you can transfer permissions to other users. Even if I remove the license, the laptop will still be there in Commvault for some time. If your laptop is dead, it's still a live location, so we can check it. If the laptop is connected to the internet, we can see exactly where it is, whether it's in India or the US. Restoration is super easy. From the admin console, we can restore a user's data no matter where they are. If a Commvault instance is installed on that laptop, we can restore it.

Ransomware protection is another special feature in Commvault. They have predefined some extensions. When Commvault identifies a ransomware attack, it will stop taking the backup on those extensions. We haven't had that happen yet, but Commvault can contain and control a ransomware attack.

We've been using Commvault for three years. We completed our two-year subscription and renewed it, so we're now in our third year.

Sometimes the web page doesn't work. I don't know if it's an outage or if there is maintenance going on in the background. From time to time, Commvault will suddenly stop taking backups for some intervals. We'll raise a ticket to the support team, and they'll get it sorted out. Still, I would say it's working 99 percent of the time. We can take the backup, restore data, and everything else. But sometimes it stops work. For example, today it went down for a minute.

There are no limitations for us. We are interested in indefinite backup for deleted files. Even if I delete the file, it'll be there permanently. I don't foresee any issue with that.

I rate Commvault support nine out of 10. When you raise a ticket, they immediately assign the engineer. If that person can't solve the problem, they will escalate to a higher engineer or management, who will get it fixed immediately. The size of the account doesn't matter either. If you have an issue, they will try to fix it quickly. They don't give special preference to their larger customers. 

Positive

We were previously using a homegrown solution called Retrospect. We switched to Commvault because it's cloud-based.

I was at the company when we first deployed Commvault. The overall deployment takes time because it depends on the users' availability. We can't take all the backups together also because we also have time constraints. It depends upon the user availability we have completed this activity. Our IT team has five members responsible for maintaining Commvault, so all five know how to work with Commvault. We also have different offices with varying levels of access, but they can't perform configuration changes, 

Commvault worked with our team during the user acceptance testing. In the UAT phase, everyone was a little uncomfortable because we didn't know what all the options were. But Commvault has a team in India who helped us to check everything. We were satisfied with that. When we had issues, an engineer took the call and sorted everything out. After that, we didn't have any problems with the configuration.

I feel like we've gotten a lot of value relative to what we've spent. Employees no longer have to be in the same office to access the backup solution. If a user working from home wants to restore data, I can directly restore it to his laptop. There's no time delay for solving user issues. We've also cut down on storage costs because an in-house solution requires you to spend money to keep that much data.

We have evaluated three or four cloud-based backup solutions, but the other ones in the market didn't even come close to Commvault. We looked at solutions by Sophos and Veeam, but those didn't have even 50 percent of what Commvault offers.

I rate Commvault nine out of 10. It's a wonderful platform for IT professionals. I would suggest Commvault as the backup solution for any company. However, it still has some room for improvement.