Commvault Cloud Reviews

We use it to back up everything in Office 365: our Exchange mailboxes, SharePoint, OneDrive for Business, and Microsoft Teams. And we use it for Azure Active Directory. The thing we use it the most for is recovering email messages or mailboxes.

We moved our email to Office 365 and, when we did that, we were using an on-premises Commvault solution but that was not an efficient way to back up the O365 mailboxes. Metallic has definitely improved our ability to back up and restore email, as well as the other online systems.

Also, we spend very little time with the Metallic solution because it just runs, so it has reduced the amount of manual work required to manage our backup operations. With our former solution, I was spending two hours a week on that, so it's saving me that much time. The other benefit is that I now have three or four other people on my team who can do the backups and the restores, as necessary. With the on-premises solution it was very complicated and I was the only one who could do it. Not only have we reduced the time from two hours a week to almost zero, but we now have multiple people with the ability to use the tool.

And when it comes to infrastructure costs, it's saving us about $25,000 a year.

It is very easy to use and that's been good for my team because I can have multiple people use the solution. It's very intuitive.

In addition, the granularity of the Office 365 Backup & Recovery feature is very good. We've used all of it, recovering data from each of the four systems that we back up with it, and it works very well.

It has also been very reliable.

The speed of the Office 365 Backup & Recovery feature is adequate. Microsoft controls the amount of bandwidth that people have when they're using Azure and the O365 environment. It's not really a Metallic issue, it's more of a Microsoft limitation. If they could work out something with Microsoft to improve the speed, that would help. But, generally speaking, it's been fine. I don't know of anything else that I'd want to see improved.

I've been using Commvault for about 18 months.

We're very satisfied with the stability.

The scalability is excellent. Any plans to increase our usage of it in the future will come naturally with time.

I've contacted their technical support a couple of times and they were very good.

We switched to Metallic from Commvault's enterprise backup because that solution is not in the cloud. Given that it was on-premises, trying to back up the resources in the cloud was inefficient. Metallic is in the cloud and it can talk directly to those other cloud resources. It was designed better for what we need to do.

We used Commvault Metallic's implementation services. There was an engineer on the phone with us and he walked us through the steps and everything worked as it should. It was very simple. The configuration is all done through a web browser; just point and click. The deployment took about an hour. All I had to do was get it up and running and show my team how to use it.

Our experience with the Commvault engineer was excellent.

There are four of us who use the solution, including me. The others are all system administrators. We haven't had to designate anyone for maintenance.

It's hard to measure the ROI of a backup solution. It's like car insurance. You have to have it but it only pays for itself if you have a catastrophe.

The solution is licensed based on the number of objects that we're going to back up, and that's a known quantity. As a result, we get predictable costs for our backup requirements. The actual storage on the back end of the system is included and that means we don't have to plan for any storage growth or changes there. We just have to plan for the number of employees that we have. That makes it very predictable.

We researched Veeam Backup & Replication. The main factor in deciding to go with Metallic, at the time, was to stay with one backup vendor so that we did not have two different solutions in place.

The evaluation was to compare what Metallic was capable of doing with what Veeam was capable of doing for what we needed. We thought that Metallic was adequate so we stayed with that.

Use their professional services for the implementation. That was very helpful because whenever you're configuring anything that works in Azure, or AWS for that matter, there are complexities. The professional services walk you right through that so you don't stumble. After that, it's very simple to use.

The solution is definitely appropriate for an enterprise-level environment. The performance for both backup and recovery, in an enterprise, is very good.

When we signed up for it, it was a Microsoft Azure-based storage solution and Commvault has its relationship with Microsoft. We're just leveraging what Commvault offers, so there's not really any flexibility, but that's okay with us. We just subscribe to the service and it does what we need it to do. We didn't need storage flexibility or anything like that. We just needed what the solution had to offer.

What I've learned from using Metallic is "keep it simple." We use a very simple approach to back up everything and it works just fine.

We use Commvault to back up all our enterprise solutions, like MS SQL, Exchange, file servers, and MongoDB, but we don't use Commvault for multi-environment management. There is a primary site and a disaster recovery site that we control offsite with one console.

I know Commvault has another interface for the multi-site, but I've never used it before, so I don't have any experience with that. However, we have a passive primary server at the disaster recovery site, and if we have trouble at the main site, we can use the disaster recovery server. 

Commvault makes it easier to back up new additions to our environment. For example, when we added MongoDB, we found it in Commvault and could start backing it up. 

Right now, we are trying to integrate Kubernetes platforms into our environment, and I'm sure that Commvault can back up those. Commvault keeps up with new technologies, and if you upgrade to the latest stable version, you can find everything you need.

Backing up with Commvault doesn't require much effort. Commvault's reporting features are also excellent and user-friendly. It's easy to find anything we want. The workflow feature is handy, too. For example, we schedule an automated monthly backup and restoration test that we used to do manually. That has been integrated with Commvault's workflows and running automatically every month for four years. 

It runs all the tests and emails us the reports. We take daily, weekly, and monthly snapshots, and I integrate the storage snapshot scripts with the Commvault workflow. The Commvault workflow runs all the scripts and sends us the reports. It also features cloud-side reports and workflows. Commvault has many tools for backing up, restoring, and archiving, but we use another service for our archives. 

Commvault can show us unprotected workloads, servers, and SQL databases. It's a good feature, and I periodically get reports on this. However, it's a low priority because we are waiting for our inside customers to tell us whether they want something backed up or not. They must follow that, but we are using terabyte-based backups. We don't separate the agent— MS SQL or others—and we are only looking at the terabyte trends, so it's predictable for us. 

Our main pain point is that some of our hardware is old. For example, the SSD disks for our application database are slow. It's hard to avoid a slowdown in our environment because the size of our backups is growing every year. If you're growing and don't upgrade the environment, you will see slower backups and restores. You must enhance the environment if you are growing.

I've used Commvault for about 10 years, and we used it at my last company for around six years. 

Commvault's stability is good.

We have no problems scaling Commvault. I don't remember the numbers, but we have a terabyte license size. It's about 400 terabytes, but the backend is in the petabyte range. 

Troubleshooting is easy because Commvault support responds and finds the root cause quickly. When I've contacted support for other solutions, some of them ask you to recreate the scenario. They ask you to increase the debugging level and reproduce the scenario to get the error again. As a result, we waste a lot of time troubleshooting those solutions. With Commvault, we don't need to devote much time to the operational and troubleshooting aspects. 

I've used NetBackup before, and I think it's a good solution. It required more effort than Commvault, but I prefer it over EMC NetWorker. NetWorker was labor-intensive, buggy, and hard to use. We spent a lot of time dealing with EMC support. They have a large, competent support team, but we spent too much time with them. 

NetBackup is better than NetWorker, but it has fewer features than Commvault. NetBackup also has an old-fashioned interface that is harder to use than Commvault's. It's not user-friendly. Commvault is the best of the three.

Setting up Commvault was straightforward. You set up the primary server first, then the media agents, disks, and agents for clients. Each of those steps is easy. It's like a "next, next, finish" Windows installer. You can deploy it in half a day in a smaller environment, and it's maybe one or two days for a large one. 

Of course, it depends on the size of the agents and how many you need for your physical environment. If you have a rigid environment, it's effortless because you only define the vCenters or the Hyper-V management console, and that's it. You can take backups. 

On the other hand, you must install all the agents if you have too many physical environments. Still, Commvault makes it easy because you can install everything from the user interface on the primary server. In total, we have five people, including me, managing Commvault and all our other storage solutions. 

I rate Commvault 10 out of 10. If you're planning on implementing Commvault, I suggest doing a PoC first to try out all the features and to compare them to other products. We did a PoC for backup solutions to test some new features for our enterprise solutions, and some of the products didn't make the cut, so I would recommend a PoC.

We use it for server, laptop, and desktop backup.

We are using the latest version.

Commvault helps our admins minimize the time that they spend on backup tasks and other projects since we are now managing a single console to administer all the backups, instead of a full console.

It is a very good tool for server backup. We can restore any server, e.g., physical or VM, in a very short amount of time.

Commvault Command Center is very good and user-friendly. We can select any user's data or a server in its Console.

Commvault provides us with a single platform to move, manage and recover our data across locations. Especially for our IT, this is a very important part of our data storage.

The recovery option is very good. It is a user-friendly option to recover any data.

When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team.

Its major disadvantage is it's expensive. Otherwise, the solution is good.

I have been using it for the last six months.

It is a very stable solution.

Scalability is very good.

We use a third-party to resolve issues first. They first try for L1 or L2 support. If they are unable to fix it, then they escalate it to Commvault technical support. 

The support is very good. I would rate them as eight out of 10.

Positive

We were using Symantec Backup, which did not have features like centralized management. Commvault has a centralized, single console where you can manage multiple locations of user's desktop data, which is one of the important features of Commvault.

We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console, and we didn't get these features from Symantec. 

It reduces IT man-hours by an hour per day.

The cost for Commvault is very expensive, even support is very expensive. The full cost of the solution is 50,000 INR per year, which includes 20 VM backups, server data backup, and 200 desktop and laptop agent licenses.

They have recurring support changes.

They should reduce the support and license costs so anyone could start using Commvault. Due to its cost, customers are reluctant to use Commvault.

The first time, when building infrastructure, the cost is quite high.

We evaluated Veeam and Veritas NetBackup. 

We chose Commvault based on some customer feedback and technical reviews of Commvault. The main difference of Commvault is the single console to manage everything.

Go for Commvault. It is a very strong, stable solution. Technically, it is a very reliable solution with a single window console to manage all backups. Definitely, we recommend customers should go for Commvault. Though, it would be nice if Commvault could compromise on the pricing part.

I spend two hours every day on Commvault monitoring and managing performance as well as fine-tuning.

We implemented on-premises, so it is not connected to any public networks. Therefore, hacking is very difficult.

I would rate Commvault as eight out of 10.

We are a part of a global team for data protection. We have multiple regions around the globe that we are supporting 24/7. This is our presence with respect to the data protection environment.

We are backing up around eight petabytes of data in our organization. We have multiple platforms that are being backed up. We have OS servers, and we are also backing up multiple applications such as Exchange. We are using different databases such as Oracle and SQL Server. We also have NAS shares originating from NAS devices.

We have a hybrid environment, and we also have on-prem. We are backing up on-prem, and we also have a cloud for which we are using Azure Backup. Currently, I'm using version 11 and service pack 22. I started with version 7, and I have worked on versions 8, 9, and 10.

We have a global presence, and we are backing up a lot of remote sites. We have integrated a couple of cloud services by using Commvault. For the cloud environment, for a few regions, we have not directly backed up. We have implemented the Commvault solution inside the cloud. So, we are using it as a normal backup application rather than using the native backup solutions in the cloud, but for on-prem, we are completely using Commvault. 

Commvault has a concept of workflows. It has a lot of default workflows, and it also allows you to customize your workflows, which minimizes the manual intervention of the admins. If these workflows were not in place, the admins would spend a lot of time in manual intervention. On average, we save 25% to 30% of workload with the automation of tasks.

Commvault is helpful in reducing storage costs. There is a concept called deduplication, and Commvault has extensive technology and a lot of features when it comes to deduplication. It is one of the backbone features of Commvault that helps in reducing the space consumed on storage devices, which reduces the storage cost. On average, we can reduce up to 80% of the storage costs by implementing the deduplication technology by Commvault. 

IntelliSnap for snapshot collection is one of the most efficient and easiest ways to back up large amounts of data.

It is user-friendly. Commvault offers all kinds of solutions to integrate with multi-cloud, and it is very easy to deploy and integrate.

Commvault’s coverage for applications, databases, and virtual workloads is very good. I've been working with Commvault for the last 12 years. Commvault can support any workload that you have in your environment. They are also evolving with new technologies. They are being able to adapt to the upcoming and emerging new technologies. You can back up anything by using Commvault. When MongoDB was quite new in the market, Commvault was already supporting backup for MongoDB. Commvault is evolving at a very good pace.

Commvault offers a lot of solutions for disaster recovery. Previously, they had only native or legacy disaster recovery for standalone backup services. Then, they came up with something SQL Log Shipping where you can have two servers, primary and secondary, and you can do SQL Log Shipping between the two. So. when a primary server goes down, it can bring up to the secondary server by restarting the SQL instances. Commvault also offers high availability. It offers global DNS, and there wouldn't be any manual intervention when one of the backup services goes down. So, it supports the cluster mode. These are the three options right now that Commvault is offering with respect to disaster recovery. They are also offering some cloud-based solutions for disaster recovery.

Commvault can adapt to multiple storage platforms. There is a vast list of storage arrays that are supported by Commvault. The software drivers are provided with Commvault. It has the IntelliSnap feature, and Commvault is doing well to support multiple storage arrays from different storage platforms.

We do not use Command Center, but we are using CommCell Console. We're navigating and manipulating the entire environment by using CommCell Console, and we are comfortable with it. We didn't find Command Center user-friendly. We found it a bit difficult to use. It decreases the efficiency of the tasks to be performed. It was probably implemented as a centralized application to manage all environments, but it was probably not a good idea. I and my colleagues across the globe are comfortable with using CommCell Console rather than Command Center.

Commvault is doing releases very often. The services packs and maintenance releases come quite often. They should slow down a little bit because quite often, when we implement a feature release or a bug-fix release, it causes some issues, and some of the options do not work.

It is more expensive than other solutions.

I've been working with Commvault for the last 12 years.

The frequent releases from Commvault impact the stability. When we implement a feature release or a bug-fix release, quite often, it causes some issues, and some of the options do not work. This is one of the cons that we have related to the stability of the Commvault application.

It is very flexible. We did not find any issues with regard to scalability. We are backing up eight petabytes of data. 

In terms of users, we are a team of six people providing 24/7 support. We are a part of the Global Data Protection team in our organization. In our team, we have Data Protection Engineer 1, Data Protection Engineer 2, and Data Protection Engineer 3. Apart from that, we have Architect 1 and Architect 2. These are the standard roles in any team across the organization.

We have very well-versed and capable engineers in our team. Our team is capable of planning, designing architecture, and managing operations. We have distributed these roles across the team. There is no dedicated person. Recently, we implemented Metallic in our environment, and as a senior member of the team, my role in that project involved planning, designing, and coordinating with the vendor. I also had to coordinate with different internal teams. We have something called Architecture Review Board. We plan and come up with a solution, and then we propose it to the management and get all the approvals. I have been a part of that. In addition to this, I do the regular normal BAU activities. I spend around 40 hours a week working with Commvault because I am from the core backup and the core data protection team. 

Commvault is the only enterprise application that we have for this purpose. It is being used in our organization for protecting data, and we plan to continue with Commvault. We don't have any plans to switch.

To my knowledge, over the last five years, we have used their professional services only once, and that was to upgrade our Commvault environment from version 9 to version 10. We don't use their technical support much. We haven't had any major issues for which we had to contact them, but we are quite satisfied with their technical support. I would rate them an eight out of 10.

I have worked on Veritas NetBackup and Dell Networker. Commvault was offering more options and solutions. We also found it to be very user-friendly and easy to deploy. 

Its initial setup was straightforward. It didn't take much time.

After the planning is done, if all approvals are there for the budget and other things, the implementation takes at least two to three months. When the hardware is in place, the deployment of Commvault is not that difficult. Within a day, you can complete all Commvault configurations. It is quite easy to deploy. Only the hardware part consumes a lot of time in terms of approvals, budget, etc.

Until now, we haven't reached out to the vendor or Commvault professional services. Commvault has an implementation team that offers services to deploy the solutions in our environment, but we haven't opted for these services. However, a couple of years ago, when we were upgrading our environment from version 9 to version 10, we did opt for their professional services. We required only one staff member from our end and one staff member from their end.

I do not have the exact number. Its return on investment is probably more than 50%.

It is quite expensive when compared to other applications in the market.

Its license is completely based on workload capacity. If I buy a license for 100 terabytes, I can back up anything. I can back up any platform, technology, or application, which is an advantage. Previously, we had to buy an agent for a particular application, and the cost was different for each agent. Now, the cost is completely based on the storage capacity. The license for one terabyte can cost around $1,700 for backing up anything from your environment.

We evaluated EMC Avamar and TSM, but we stuck with Commvault.

I have recommended this solution to a lot of people based on the experience I had. It is very easy to use and deploy, and it is not that complex. The only con is that it is a bit expensive as compared to other solutions.

I have been working with Commvault for the last 12 years. They are constantly evolving and coming out with a lot of innovative ideas, which is quite inspiring. The biggest lesson that I have learned by using this solution is that we have to adapt and evolve along with the changes.

Commvault provides multiple solutions, not only to back up on-prem but also to the cloud. Commvault has a cloud-based SaaS solution called Metallic. We have Office 365 in our environment, and for its backup, we have implemented Metallic. Commvault is playing a huge role in backing up different kinds of environments, such as on-prem, cloud, or hybrid.

Commvault HyperScale X helps to minimize not only the OpEx cost but also the CapEx cost. Commvault HyperScale X offers a lot of hardware solutions. It is easy to manage. It is just plug-and-play.

For storing the data on tapes, we have hardware encryptions in place. We have software and hardware encryption, but we do not use Commvault's encryption solution. Commvault does ensure that encryptions are in place for sending the data to the public domain or outside the environment, but we are using third-party encryption tools. Similarly, Commvault provides security solutions that have a lot of things, but we are not using any Commvault-based cybersecurity solution. We have our own solutions that are managed by our cybersecurity team. We have been using them for a couple of years, and we are good with them.

I would rate Commvault an eight out of 10.

The product is used purely for backup and restoration of data. A company can use the product if it needs to keep the sensitive data in its disk and cloud safe.

The 1-Touch recovery feature is helpful for all customers. If anything happens in the environment and a server shuts down, we can bring it back using the 1-Touch recovery feature. Commvault Backup & Recovery is simple compared to other products.

The stability of the tool could be improved. We were not able to take a secondary copy in Metallic on-premise. Some pharmaceutical customers keep their data on-premise so that they can maintain a copy on-premise if something happens to the cloud. Metallic does not provide an option to save a copy of data on-premises.

I have been using the solution for four years. I am using the latest version of the solution.

I rate the stability an eight and a half or nine out of ten.

It is scalable. We are providing services for 30 to 45 customers in our organization.

The support team is good. Whenever we raise tickets, the support team is available 24/7.

The initial setup is straightforward. As a beginner, I learned the entire deployment process in an hour. The entire configuration takes three to four hours to complete. The download takes 30 minutes. The installation is purely based on the network strength. If everything is good and we download the right package, the console can be deployed in three to four hours.

We need to download Media Kit from the console to deploy the solution. Then, we must extract it and download the entire software package. After that, we run a set of files from the downloaded package.

The solution is expensive, but it is worth the money. When we choose a good quality product, we must pay for it. We should not expect a good quality product at a lower price.

I have used versions 11.28 to 11.30. I have four years of experience in technical support. We should not think that the solution is expensive. It is worth the money. It is a worthy product. Overall, I rate the product a nine out of ten.

We have used Metallic to offer a package of services to some of our clients along with Nutanix. One of our clients just started using it for Mac agents. They purchased approximately 35 licenses.

One valuable feature is unlimited backup. You can back up existing users and folders. 

You can't change Metallic's retention policies without contacting the Commvault support team. We can only change the scheduling within a certain window, like four hours. Restoration also takes a long time. The hypervisor capabilities are also limited in terms of backing up across cloud platforms. For example, if we are taking a backup in Azure and want to switch the backup to AWS, it will take some time. 

I have worked with Metallic for about a year. 

I rate Metallic seven out of 10 for stability. The backup and restoration takes some time, and you get some errors when installing a package. 

Metallic is a scalable solution. Its primary benefit is unlimited backup for endpoint users. However, not all clients purchase that. 

Deploying Metallic isn't complex. You only need to install the onboarding agent. It took approximately half an hour the first time. You have to download the agent package from the console itself and deploy it on the endpoint. You need to put in the login credentials. It will ask for the email ID and password. 

I rate Metallic eight out of 10. I recommend using the console instead of the web interface. It's much easier to use. 

We use the Commvault for data optimization because it maintains enough data. We have implemented it to run two incremental backups per day and a full backup at the end of the week. We also perform the restoration of the database and DR servers, using it.

Commvault is a software-based solution that can manage backups to any storage and VMs. It integrates redundant storage and preserves jams in a storage area, providing up to 70% compression rate. Backups of large volumes do not take much time to complete. It also facilitates restoring Oracle data, which can be opened directly to a database after restoration without any user intervention.

There are still a lot of ways to improve the recruitment process. Commvault deployment is executed remotely, but managing their support on time is difficult. They reply to the support portal weekly, but there are some delays.

I have been using Commvault Backup & Recovery as a customer for around two years.

The stability is good. I rate the product’s stability an eight out of ten.

There is some gap in technical support, but it is good. Restoration happens only when there is a disaster. In that case, customers always expect the solution providers to be present. They regularly go through the update process and release updates frequently.

Neutral

The initial setup is easy. Integrating the database and server for clients might be difficult. The deployment does not take much time. However, changing advanced features or integration may take some time. Once the software and backups are ready, it will take seven to ten days to complete. You may need more people involved in the deployment if you have many servers. A team of two to three people is usually sufficient, including a deployment engineer from Commvault and two to three executives on the client side. I rate the process a six or seven out of ten.

The product generates a good return on investment.

I rate the product’s pricing a five out of ten.

They should decide to go for Commvault Backup & Recovery or another solution depending on the infrastructure requirement. 

I rate it a seven out of ten.

We use the solution for file system backup, Linux OS system backup, and Domino backup. Our data center team uses the solution for testing servers and database-level backups. In my company, we are not using the end-point features.

Earlier, it would take us a long time to create a backup. After implementing Commvault, the time needed for creating a backup has been reduced.

IntelliSnap and file system backups are valuable features. There are multiple functions, but we are currently using these two functions.

Data center backup must be improved. We also want the product to provide us with a cloud-based backup. If we use Microsoft Exchange Online for email services, we want to know how to get a backup in Commvault.

I have been using the solution for the last three years.

I rate the tool’s stability an eight out of ten.

The solution is really good in terms of scalability. I rate the scalability an eight out of ten. We have deployed the product in three factories. We are centrally managing the solution from the head office. Three people in our organization currently use the solution 24/7 to its maximum potential.

We have faced a little bit of delay in support. The support team is not available during the night. The product must improve support.

Neutral

Previously, we were using EMC NetWorker. It had some limitations. We compared it with Commvault to determine which solution would fulfill our requirements. We switched to Commvault because it had certain features that were not available in EMC NetWorker.

The initial setup was easy. I would rate the ease of setup an eight out of ten. Currently, we are using the solution on-premises. We are also checking whether we can take backups on the cloud. It took us almost three to four months to deploy the product.

Commvault Professional Services helped us with the deployment. We required two or three professional team engineers for the deployment. We have two to three engineers to manage the solution in the data center.

The tool is affordable. I rate the pricing a six out of ten. Implementation requires additional costs because we need Commvault Professional Services.

We evaluated other options, like EMC Networker and Veeam.

People considering using the solution must consider their budget and requirements. They must also consider the quality of support. Overall, I rate the solution an eight out of ten.