Commvault Cloud Reviews

We need to take a log backup every fifteen minutes, and HyperScale X sends the data fast (even over a terabyte) and runs on time, so we're able to do the backup and discovery for customer and audit procurement.

HyperScale X's best features are Deep Look and Archiving, which really reduce the backup time, and DR solution, which allows us to replicate data from the primary data center to the backup data center and immediately activate the backup set if the primary set goes down.

I really struggled to configure HyperScale X as there was a lack of detailed documentation. In the next release, I would like to see increased capacity and automated solutions for backup.

I've been using HyperScale X for three years.

HyperScale X is really stable.

HyperScale X's scalability is okay.

Commvault's technical support is responsive and helpful. Sometimes it takes a longer period to get a solution due to the complex environment, but we're always able to get one in the end.

I would rate the ease of setting up HyperScale X as four out of five. It took around fifteen minutes to deploy.

We used an internal approximate services team.

We've seen a good ROI from HyperScaleX as it's a really useful endeavor environment. I would rate our ROI as five out of five.

We did a POC for Azure backup, but Commvault had more services available at our level.

HyperScale X is really user-friendly and has a lot of features. It's also cheaper, faster, and more stable than its competitors. I would rate HyperScale X as eight out of ten.

We use it for backup as a service for our tenants. We are service providers. We host Commvault partially on our cloud and we also use some physical servers for a part of the Commvault infrastructure.

We need the solution for our tenants. We need a reliable solution with as many platforms and applications supported as possible and a solution that is multi-tenant. Commvault has helped us to win some customers against our competitors because we have this solution and they don't have anything like it. They don't use Commvault.

It provides us with steady growth in our sales. It's a unique solution. In our region, we are the biggest provider with the Commvault solution. We're not so big compared to Europe or the US, but we are big here.

Commvault has helped us in some unusual cases when we needed to move a tenant's environment to our cloud or to migrate a tenant from one data center to another. Commvault has been the best solution for this. It has helped a lot.

It has also minimized admin tasks a lot because it has a very good number of settings and tools. You need to spend some time configuring it. After that, you click the start button and everything goes okay. Occasionally we have to check that everything is okay and that nothing is broken. But it's excellent in manageability. It saves us a significant amount of time.

In addition, we have managed to save some costs because the solution supports so many platforms and has so many supported applications. So we need one solution and not ten. It has reduced our costs in terms of infrastructure. If we didn't use Commvault, we would spend 50 percent more on several other software solutions similar to Commvault to replace it. And it has significantly reduced our storage. One of the categories that we measured when looking at software to use for our backup as a service was storage efficiency. Commvault was one of the few that has a deduplication engine and our storage is about one-eighth of what it would be.

The multi-tenancy is the most valuable feature for us because it's the only software that is fully multi-tenant and that has all the features we need to provide to all our tenants. It provides us with advanced features for MySQL and Oracle, among other platforms. Many backup solutions have support Oracle backup, but not many have as many features as Commvault for this kind of backup.

The user interface for managing multiple environments in one place is okay for our engineers. It has all the needed features, all the needed settings, available in both the old console and the new web console. I think our tenants are also happy with all the available features from the Commvault consoles.

There is room for improvement in its user interface and web console, called Command Center. They are improving it every year so if they continue in that direction, I think it will be a very reliable console.

As a company, we have been using Commvault since 2015. Personally, I have used Commvault for six or seven years.

The stability is okay. It's stable. We haven't had many problems with the solution. If you know the solution and know what you are doing, the stability will be okay. But you must have a deeper knowledge of the solution. For this, they have good Education Services on their site, and they will help you a lot. If you do it yourself you will make mistakes and encounter some problems with configuration. It will be much slower and more painful for you. Or you can use help from Commvault Education or Commvault Services.

We have scaled out since our initial configuration. Our initial configuration was around 300 TB and now it's around 1.5 PB, if we measure it by backup size. If we measure it by servers, initially it was around 10 servers and now it's around 50. We have around 60 tenants. Some of them are smaller and some of them bigger.

Commvault's technical support is very good. I have experience with other software products and their support so I can compare Commvault with the others. Commvault support is very good. We have had about 160 tickets and almost 99 percent of these tickets were resolved very efficiently and very quickly.

We have a second solution just for our virtualization platform.

We searched for a solution for other areas of protection, such as agent protection or protecting applications and virtualized cloud platforms that our previous solution could not handle. Our previous solution, EMC Avamar, was more restricted in terms of applications and platforms that it could protect.

In both my current and my previous company, I was the one responsible for the initial setup and it is straightforward. But the next step is the initial configuration and that is difficult for a less experienced person. Now, I can say that I could set it up and configure it much more quickly.

From deployment to production, in my current company, took two to three weeks.

Our initial setup was one CommServe, so it was a simple deployment, without disaster recovery clusterization. In addition there were two MediaAgents. We are extensively using a firewall proxy setup as well. The setup has grown over the years and now, the infrastructure of Commvault is around 50 servers.

We're planning to deploy another one in another installation. The current one will be preserved as it is, and we will deploy a new one with some improvements from our side and perhaps with a different overall design.

Because it was my second installation of Commvault, I did it mostly myself. After the installation, I had some questions about the initial configuration and they were resolved by Commvault's standard support. I opened an incident with Commvault and they helped me with this very quickly.

Its efficiency has returned our investments over the course of about two years. Mostly it was an investment in infrastructure.

Our cost is around $20,000 per month. The previous year, it was around $30,000 per month. It now costs less because Commvault changed the licensing type for providers. It's not that we are using Commvault less, but it's just due to a licensing change.

We evaluated EMC Avamar, Data Domain. And the second one was Symantec NetBackup, at that time, which is now Veritas NetBackup. Veritas NetBackup was the closest competitor when we decided on Commvault.

Commvault was slightly better in price and the licensing was simpler for us than on other platforms. Commvault was also better in terms of data deduplication. It's more efficient with storage.

It's good software and you can create software that is diverse. It has just about every application platform and cloud platform you could need in one solution. You don't need several software programs to admin and to back up many solutions. It provides software efficiency. You can do what you need to do with one solution, not ten.

Use the Educational Services or Professional Services, if you don't have experience with this software. It will be a better experience if you have some background in the software. When I talk with people in my industry about Commvault, they complain that it is difficult, it's big, it's complicated, etc.. I say to them that we have no problems with it. Everything is fine. That is mostly because we read a lot about it through the documentation and watched some educational tutorials before we implemented it. And support is great. Support can help you to resolve questions, not only when something is not working, but also with configuration issues.

Commvault's breadth and depth of cloud support is okay. They continue to introduce new features and new ways to administrate, configure, and use cloud platforms. There may be some platforms that are better in certain areas, but Commvault is not bad and it's not excellent. It's good, it's in the middle. I can't say Commvault's cloud support has a major effect on our operations, but it has some effect. We have cases when Commvault is the only solution to move data from a given cloud to a private cloud or from a private cloud to on-premises. So for migration it's a great solution. But for cloud backup, we don't have a lot of tenants who use Amazon in our region. They mostly use private or regional providers, not global.

Everything is okay in Commvault and they're improving it by themselves. Every update brings new or updated features, which is great.

For the past five years, I was part of a big team as a solution architect that was designing Commvault as a solution for different connector projects and enterprise sectors within the region: the Middle East, North Africa, and so on.

Commvault is unique in the backup and recovery category. It has many features. If you are using the Commvault as a backup, you don't need any additional software to have an archiving solution. While with other products, you do. We use Commvault for backup, recovery, and archiving.

From the cost perspective, it minimized the costs which reflected on the investment of the storage, even the investment on the network side. The algorithm and the technology that Commvault is using will be reflected in other parts of the IT components, like network, storage, etc. 

Global deduplication and the indexing of the data object are the most valuable features. It saves costs on the product side by doing compression and deduplication. It will help you and make it easier to reach the data that you need within the minimum downtime when it's required. 

The setup is not that straightforward or easy. Even the documentation is not generic or public like other products. You have to be a partner or you have to have a specific account and download it from the vendor themselves. 

More than five years.

It is very stable. The product setup went well. It was deployed without any problems.

It is scalable. Commvault has recently changed the licensing. The licensing methodology makes things much easier and easy to scale up and scale out. Usually, the rate of technology they are accomplishing with other partnerships with vendors like Fujitsu is using the scale appliances which are massively scalable. 

We have more than 11 customers over here, and in total, there are around 400 users. Some of them are in the financial sector and the government sector.

The amount of people we require for maintenance depends on the project. If it's a medium project, then it's around five. 

Their technical support are very good. You can chat with the support engineers that are available 24/7 and can provide you with anything you need. I haven't had any major incidents that I've really needed them for.

We used Veritas. We switched because if I wanted to use a backup and recovery feature plus an archiving feature I would need to buy more software. With Commvault, I only need one license. It was not a centralized solution like Commvault is. 

The initial setup was complex. The company itself and technology do not have a market share here in the region. Compared to other software or solutions which have most of the market share in the Middle East, it might be that people could use on the other software or other solution better. From the Commvault perspective, the way to install this solution is totally different than others. The mentality of how the solution should work is totally different than other competitors. In the Middle East, we don't have many technical people to work on it. 

The time it takes to deploy will depend from sector to sector. If it is an enterprise with more than 1,000 users it can take around three weeks. If it's mid-range like SAP accounts it could take one week. Taking into account the features that you want to enable will not take that much time.

We integrated it ourselves. 

It is not expensive. The prices are competitive. Other vendors are now adjusting their prices to compete with Commvault. Compared to other competitors and vendors the pricing is fair. 

The advice that I would give someone considering this solution is that you need to have the right people and the right team to implement Commvault. Other than that it's a good tool. From the backup and recovery processes aspect, there's a feature currently they are working with us to enhance it. It does what it says it'll do. 

I would rate it a nine out of ten. Not a ten because there is a little complexity of the overall product. 

We are a customer service provider. The implementation that we carried out is for a client that wanted to support all the operating systems, applications, and services in the cloud that it has but only with a centralized product, which would additionally allow having Snapshot within the platform in order to speed up the RPO and RTO times that are currently available. 

Version 11 was implemented with capacity licensing that allows the integration of an innumerable number of products, limiting only the use of the license.

It helped us reduce the number of servers that are required for a stable operation. Since previously there were different solutions depending on the product, operating system, application, or database it is within the client and thus able to ensure critical information for the company, derived from that, Commvault allows us to centralize the administration of the data since it has a wide range of products that must support the different critical mission systems that must be protected to offer security.

The initial analysis for which the test of the Commvault product was carried out, is derived from the client's need. It had different applications and environments, where, in other circumstances, two or more products of other brands would be implemented depending on the environment (Virtualization, Databases, Public Clouds, and private clouds).

With Commvault the integration of the different products is centralized. Additionally, you can also control storages that are responsible for generating snapshots and control them from the same data management tool, as well as replication and in its latest benefits, security protection against ransomware.

So far, the only improvement that has been identified is to keep its documentation updated.

They need to integrate configuration screens or videos (free training courses, webinars, demos) so that engineers with little experience can fully exploit the features that are offered or managed within the license that was acquired, and thus have better quality and completely satisfactory experience, in addition to integrating more products derived from the result of the integration of the first product or license.

I've used the solution for six years. 

The stability is very good and derived from the fact that in all the points of contact that make up the backup environment, there is the possibility of configuring the High Availability of the platform.

It is a good solution that can grow horizontally to a large number of nodes.

The support is extremely good as they have it separated by levels and types of service with dedicated engineers with advanced knowledge about Commvault and the different applications or products.

Positive

Previously, different products were used depending on the product or brand, however, it meant having a dedicated specialist for each product as well as more space in the data center, greater use of servers, storage, networks, etc.

The initial setup was very simple. Due to the fact that each of the installation phases provides detailed information on the information required to configure or gives you the option to request help, it sends you to the official documentation page to follow up on the Wizard.

We implemented using the in-house team.

Within the analysis carried out, it is estimated that in one year the investment generated will be recovered.

It may be a high price, however, the quality of the product gives it an acceptable value.

We also looked into Veeam and Veritas.

We are a solution provider and we have contracts with some of our customers to support their data centers and infrastructures. Our support is based on their needs and we choose solutions for their environment. One of the products that we use in this capacity is Commvault.

Commvault is an enterprise-level data platform that is used for backup and replication. It offers four product lines including complete backup and recovery, the HyperScale integrated appliance, disaster recovery, and Activate Analytics. We use the backup and recovery solution.

Commvault provides us with a single platform to move, manage, and recover data. Most enterprise solutions in this area provide similar functionality but the Commvault GUI provides better reports and access to your assets. All of the features have been integrated within one interface. On the other hand, Veritas has third-party solutions that generate better reports and offer better control over your environment, such as OpsCenter.

In terms of recovery options for data and workloads, Commvault has several features available. An important feature is that you can recover data based on your policy. It also provides the capability to back up and recover specific types of data, such as an SPS server.

The next step, after having a good backup solution, is disaster recovery. This has to take into account the software that you are using in your environment and Commvault can help with this in some aspects. For example, it can replicate your SQL servers on your disaster site. In a regular recovery scenario, I think that most backup solutions are the same.

This solution allows us to easily isolate storage targets from public networks. When we implement our backup solutions, the first step is to separate the network. We create a private network and we use separate storage for the backup in order to isolate all production services from backup services. It is very important to separate the working area because of ransomware and other threats.

Commvault also has other features to protect backup data but I prefer to have a separate backup environment with its own equipment. All of it should be physically separated from the production area. One service is for production data and the other is for backup data.

Separating the production and backup data not only helps with attacks but also helps to manage performance. In IT, we are always faced with two important metrics, which are security and performance. Using physical isolation, data protection is improved, and I prefer to use physical isolation rather than logical isolation that is available using the software.

Using this type of configuration, we were able to successfully recover data for one of our customers. They were faced with a ransomware attack and had lost more than 40% of their data. We were able to completely recover their data in less than three days.

Like other enterprise backup solutions, Commvault is very well suited for enterprise-level customers.

Commvault integrates well with all types of operating systems and supports heterogeneous environments. It integrates well with storage solutions such as NetApp, and we haven't had any trouble integrating with hardware such as tape drives or otherwise.

I like using the command-line interface versus the GUI. I find the CLI is easy to use for customizing and generating reports, as well as for managing the software. That said, I think that the GUI is enough for many administrators in a simple environment.

The support documentation is good. Based on the help and documentation, I have been able to generate scripts that I run on a daily basis to get the reports and features that I need.

The deployment process should be simplified because it is not something that just anybody can do. 

One of my colleagues in Australia is using Commvault and has told me that the solution does not yet have complete support for integrating with cloud providers. Specifically, it is not integrated with Amazon services. In the future, I would like to see better integration with cloud environments.

Commvault is only installed in our Windows environment, on Windows server, and I prefer to use Linux because I find the environment simpler to use. In a Windows environment, it is not easy to use command-line-based products.

There are two people on my team that manage Commvault for my customers. It is supposed to be one of the least time-consuming solutions but in reality, it consumes 60% of their time. Compared to other backup solutions, it takes more time to manage and operate.

Commvault doesn't support container-based systems and does not offer agentless backup.

I've been using Commvault for one of our customers for less than three years.

Stability-wise, Commvault is one of the best backup solutions on the market.

This product is scalable enough, although it will be complicated to do, depending on your environment. Veeam, for example, is not as complicated to scale. The same is true with Veritas NetBackup.

I think the reason for this is that Commvault is installed only in Windows environments. Veritas NetBackup, for example, can be installed on Unix or Linux, and those operating systems are easier when it comes to scaling. Most software depends on the features that are available in the host operating system.

We don't have access to support due to sanctions, so the support and management are done by our local engineers. It is difficult for our customers to use this type of software without support.

I have worked with other similar solutions including Veritas and Veeam. Veeam is easier to implement than Commvault, although Commvault is quicker to deploy than Veritas.

Veeam is suitable for a small business but when it comes to enterprises, Commvault is one of the solutions that we implement. Generally speaking, Commvault Backup and Commvault Complete Data Protection are good solutions for enterprise-level companies.

Veeam is easy to use and is easier to implement but we do not only deal with small businesses. Most of our customers are enterprises and we have to select the best solutions for them. Other disadvantages to Commvault are that it doesn't support container-based systems and agentless backup is not supported in this software. However, it is more powerful when it comes to integrating heterogeneous environments.

Commvault is not a product with an easy deployment process. It is not something that just anybody can do on their own and it is best suited for enterprise users. Documentation is available online but other similar products, such as Veeam, are easier to implement. There is not enough documentation for Commvault available online.

One of my customers implemented Commvault in less than one month, which is not bad compared to other enterprise solutions like Veritas. An enterprise often includes complexities such as a heterogeneous environment, so a deployment that takes less than one month is quite reasonable.

My advice for anybody who is implementing Commvault is to make sure that they have a support contract. Support is very important, as this is a time-consuming product when it comes to management and regular maintenance.

In summary, this is an enterprise solution that you can trust in your environment for backup and recovery. In fact, it is one of the top 10 backup solutions on the market.

I would rate this solution a seven out of ten.

The solution is used as a backup for Office 365 workloads.

Pricing and functionality can be improved. The way to configure is not as simple as the configuration itself, nor is adding users within the backup scope.

I have been using Metallic for more than three years. I am an end user. I am using the solution's latest version of the solution in my organization.

The solution's stability is excellent.

The solution is scalable. 

Also, it is used by 380 users.

I rate the solution's scalability a nine out of ten.

The customer support is not good. There should be fast responsiveness and more proficiency when solving the issues or when helping solve any issues. I rate customer support a six out of ten.

Neutral

Some configurations could have been simpler, and the recommendations could have been more precise in allowing only certain users to be included in the backup scope. We could use group membership. Based on the user's group membership, they would be included in the backup scope. It's pretty simple, so if a user belongs to Group A, they will be included in the backup scope, and if not, then they won't be.

The deployment took two days, and one engineer was required for it. If you refer to maintenance as the procedures to test the restore and the options or directions, there's something else.

The solution is expensive. The subscription is based on a monthly basis. There are additional costs that vary depending on the size of the backup.

What we had before was that each user needs to be licensed. We purchase the required number of licenses and are priced accordingly per license. This pricing is independent of the backup data. Now, Metallic has changed, and the pricing is either per user or per license, in addition to the amount of backed-up data.

It supports SharePoint Online, OneDrive, and other services.

Overall, I rate the solution a seven out of ten.

We use the solution for backup and recovery.

The solution's most valuable features are compression and duplication ratio.

The solution's pricing could be better.

I have been using the solution since 2020.

It is a stable solution. I rate its stability as an eight.

It is a scalable solution, and I rate its scalability as an eight. Currently, we have three solution users in our organization.

The solution's initial setup was complex. Our team contacted the vendor for assistance. They logged in remotely with us and solved the issue.

We implemented the solution with the help of our in-house team.

The solution is highly-priced.

I recommend the solution to others and rate it as a nine.

We primarily use the solution for all infrastructure. We're using it for the five pillars and for database backups and management.

The visualization backup is the most important aspect for us. It provides snapshot protection. 

The digital application and the compression of the disc at the storage site are great. That's one of the best features of this solution.

Technical support is very helpful.

We've faced problems backing up our virtual machines. A few of them, at least. However, we opened a ticket, and then we found out how to troubleshoot this issue and how to do a snapshot backup. We were able to understand exactly what was the root cause of the issue and a solution was provided to us.

We have already submitted a feature enhancement request to Commvault. They are working on it. That's in relation to the Commvault Metallic and is related to the workflow approval. We requested they implement workflow approval, just in case you want to allow, for example, general users to access the Commvault Metallic and browse what mailboxes they need to check if it is approved by the legal department. We can run them independently, this access without even referring back again to the IT division, however, we requested the workflow has to be based on approved access.

I've been using the solution for a year and a half at this point.

The product is a reliable solution. We have experienced only one case where there was a total shutdown and a total disruption of service. This was a weird case. We were able to sort it out and submitted the case for investigation to understand what the root cause might have been. Later on, we had to upgrade a few things. However, since then, we haven't had any issues whatsoever. I'd describe the solution as quite stable. 

In terms of scalability, it is a skill level solution. You can scale up at any time by adding additional nodes.

Technical support is always good. Most of the time the call comes from the U.S. They don't have local support. They are always providing remote support in the U.S. and India. Most of the calls come from those two countries, however, we find that we get help mainly from the U.S.

The initial deployment was straightforward. We had a proper prerequisites exit sheet. We filled it out properly at the outset and the architecture was very clear. We started with the architecture. We were able to understand all of the components in this hyper-scale design, and we submitted a change request to our infrastructure. We were able to meet all of the requirements on time. We started up the implementation shortly after that.

In the end, it was a straightforward design. There was nothing too complex.

In terms of maintenance, we usually do a health check which is basically a checklist we run through in the morning. The system will still struggle from time to time if there are any recent updates that need to be done. It is a system that does the update by itself, and it shares with you all types of events that need to be taken care of. Therefore, it's pretty automated.

We bought the solution and the agreement was for three years. We simply pay in installments for three years. We'll do the payment at the beginning of every year. 

We're just a customer.

We do recommend the solution. However, a company needs to look again into why they need it. With Commvault, you can deploy on-premise or on the cloud. It is compatible with several cloud vendors. However, the deployment depends on what you need it for. For example, if you need to back up Office 365, then there are two solutions from the providers, from Commvault. Recently they have started talking about Commvault Metallic. They started trying to promote it in other regions. We've done a profound study in the Commvault Metallic for our Office 365 in the past. We compared it with two more products. We compared it to a Barracuda email protection and we compared it also with Veeam.

Any company should do the same and run comparisons. They need to know exactly for what purpose do they need to acquire the solution. If it is for Office 365 then there are two solutions for that. One of them is the Commvault Metallic, and it is a SaaS model. The SaaS model is fully manageable. The user will not even look into infrastructure. It will be fully managed by the Commvault team in the background. There is no need to worry about the storage consumption on Azure if you also choose to go with Microsoft Azure cloud. When you need infrastructural backup, then there is the Commvault hyper-scale solution. That's the only available option and is very powerful.

Overall, I would rate the solution ten out of ten. We've been very happy with it so far.