Commvault Cloud Reviews

Backups happen over night instead of 3 days. Storage for backups has been reduced by 60%.

The most valuable feature is the ability to backup over the dedicated Fiber Channel directly from SAN. There's no impact to the network or users.

Bare-metal restore needs some work. It's not intuitive and seems to have been an afterthought.

We've had no issues with stability.

As we have used and scaled out the product SQL integration with the companies automated scripts proved to be a challenge. The Work Flow feature is your only solution and therefor you end up with a mix of scripts then relying on the products work flow to run and return expected results allowing your scripts to then continue. Not a very clean solution yet.

Customer Service:

Customer service is very good. They called back within 10 minutes of a request. They understood the issue and resolved it.

Technical Support:

Technical support is also very good.

Veritas

Complex with several separate hardware pieces and software modules. Media Servers, SAN, Fileserver, Comm Servers, Fiber Setup etc. Not extremely hard but lots of parts.

Vendor, I was not impressed with performance of vendor.

If budget allows using the per socket license and not the agent based with per GB counter for Dedup is the way to go.

The amount of hardware required to run the software and do the heavy lifting is this solutions biggest downside. In a time of reducing hardware being required to then add a media server a comm server a SAN and storage server and another media server. Well it's a bit overwhelming. Package it and create an appliance already.

If SQL heavy plan to use the work flow for your automated processes that involve Commvault.

I've done almost everything with Commvault, e.g., back and forth centralization for file systems and applications like SQL, Oracle, VMware, and Hyper-V. Commvault does a lot of integration. 

Most of our installations are on-premise, but I remember doing one installation on the cloud.

We always work with the latest version of the solution.

We are not utilizing Commvault as it should be. Most installations are for backup and protecting data. We have it on cloud or on-premise. Most of the customers need only this. So, I haven't given real value other than backup and restore. However, we are working on this with our customers, trying to give them the culture of how to use this data and product with value. For example, using Commvault to migrate your applications. 

You can back up everything from this one backup solution. You can do backups, archives, and replications. You can backup 89 percent of the application.

It can support the backup to and from the cloud. The cloud integration with Commvault is excellent. It can support a lot of cloud vendors, like Amazon, Azure, and Google Cloud Platform.

The endpoint protection for PCs, laptops, and mobile devices is a feature that they have done a lot of hard work with. It can do backups anytime, e.g., when you have a device connected from on-premise, when are you connected through the WAN, and if you didn't do the right setup. This is a good feature.

If you have cloud applications and payment applications, you can migrate from the payment app to the cloud and also migrate from one cloud to another cloud. There is a lot of flexibility on what you can do in Commvault.

In Commvault, they used to use only the CommCell Console for backup and configuration. They have been working on a new console for quite some time now. The last time I installed the solution (maybe last week), I used the Web Console, which is excellent. Commvault can be a bit complex, but on the Web Console, they have done very beautiful work. You can do a lot of things easily and simply with the Web Console. It has 90 percent solved the complexity of Commvault. You sometimes need to log into the complex interface, but almost everything can be done from the web interface.

The Command Center is provided from the web interface. You can back up the data for everybody, but also you can give everybody the ability to view and restore their data. For example, if a laptop, machine, or environment is owned by X, then X can look in and see the environment and data that he has backed up. He can see everything that he owns and can manage the environment as he wishes. It gives him an excellent view of his environment and infrastructure. Also, if you are a service provider, you can back up data for multiple companies and give everyone an interface for their environment to manage, backup, and restore data. Commvault has done excellent work in this area. 

I would like them to keep working on the new web interface to migrate out of the old interface because the old interface is a bit complex. It was driving customers away because of the complexity. If they migrate everything (100 percent of the features), this would make the product be perfect.

We have been using the solution for two years.

The stability is excellent. Once you install and configure everything the right way, there is only the infrastructure. If there is a problem with the infrastructure, it will reflect on your backup. If there are no problems with the infrastructure, then there will be no problems. I have been working with Commvault for two years and don't remember opening more than 10 cases for a lot of customers.

It is easily scalable. You may need to add a gateway, proxy, or media server to the environment before adding more data to the environment. 

Something that is not commonly used is that you can use Appian as a backup storage solution in one integrated package. 

I rarely use the technical support because of the stability. The technical support is very good. Once you have a case, depending on the severity, there is an engineer who will connect with you. That's the most important thing when you have a problem. They will connect with you and solve your problem on spot. Commvault has a built-in feature that if it's connected to the Internet with one click you can upload all the logs. Then, the Commvault engineer can see all the logs he needs. Most of the time, it takes one hour for a problem to be solved as they have excellent support.

It's an excellent solution for cloud support. One of the important features that I am selling and trying to convince customers to use is the backup for Office 365, SharePoint, and OneDrive from Microsoft. Microsoft can be in your environment with high availability and everything will be good, but if you delete it by mistake, then for a short period Microsoft can't restore anything. Also, the way Chromebooks integrates with the cloud services is excellent.

I started my experience with HPE Data Protector, which I now hate, because it's now Micro Focus and it's killing me.

I have worked with Dell EMC. Their solution does the work, but there are a lot of the problems with the ESXi.

I have worked with NetBackup. NetBackup is good, but I haven't seen the new feature like they have in Commvault for integration.

I have also worked with Veritas Backup Exec.

With Commvault, if you need basic integration and configuration but no advanced features, then you can do the setup in maximum three to four hours. However, if you need to do everything, you will need everything to be organized for you to work.

For the backup specifically, you have to implement the basic design with every client. It then depends on their needs, environment, and how we can make their life easier. Every time, we have to change something in order to give our customers the best experience.

The solution enables our customers to save on infrastructure costs by being able to manage what were disparate data management solutions in one place. It is one of the most important features: You can do backup for almost everything from one platform. Plus, you can reduce costs by using any cheap storage and still have the deduplication feature. You can present any cheap storage for the backup and not have to worry about the B2B high cost appliances, like HPE, Dell EMC Data Domain, etc. When you can do everything from one place, it's always better. It will reduce cost on the infrastructure and human resources who manage the environment.

It was not very popular because of its previous cost, but they have been working on the pricing, and now anyone can afford to use Commvault. They changed the modeling criteria for their pricing. Previously, there was only the capacity modeling based on your content capacity. In this case, they would give you a license and you would have to pay it. Now, most of the environment is virtualized so you can have the best CPU, VMs, etc. You buy whatever you need and pay for what you need.

The most important feature that other backup solutions in the enterprise field are missing is a built-in feature for deduplication. It has a buildt-in deduplication engine and database. Therefore, you don't need another B2B vendor, like Appian, in order to do the deduplication. This is the most important feature that other solutions don't have. Most of them need another solution, like Appian or B2B storage. Also, the integration with storage and the snapshots (taken from the storage) have a lot of variety. 

I'm a fan of Commvault. I have worked with a lot of backup solutions for about eight years. Commvault is the best until now that I have worked with.

Commvault is the best for cloud integration. I tried VMware where you can back up to the cloud, but it's not easy. With CommVault, you can see the cloud environment, cloud machines and virtual machines (such as on-premises virtual machines). With other solutions, there are a few limitations.

I am still working with Veeam. 

There is also another solution, Cohesity. It is a good solution but it still has a lot to do.

Buy Commvault. It is an excellent backup solution. I would recommend the solution.

What is important to Commvault is the flexibility. E.g., if you have a new application that you want to integrate, but it's not supported, they can help you with that. They will start immediately working on it with the development. We have talked with Commvault many times, and this was one of the things that they are proud of. They can give you an integration, even if it's not integrated yet. In addition, Commvault has done a partnership with HPE, which helps with integrations.

I would rate the solution as a 10 (out of 10).

We primarily use the solution for all infrastructure. We're using it for the five pillars and for database backups and management.

The visualization backup is the most important aspect for us. It provides snapshot protection. 

The digital application and the compression of the disc at the storage site are great. That's one of the best features of this solution.

Technical support is very helpful.

We've faced problems backing up our virtual machines. A few of them, at least. However, we opened a ticket, and then we found out how to troubleshoot this issue and how to do a snapshot backup. We were able to understand exactly what was the root cause of the issue and a solution was provided to us.

We have already submitted a feature enhancement request to Commvault. They are working on it. That's in relation to the Commvault Metallic and is related to the workflow approval. We requested they implement workflow approval, just in case you want to allow, for example, general users to access the Commvault Metallic and browse what mailboxes they need to check if it is approved by the legal department. We can run them independently, this access without even referring back again to the IT division, however, we requested the workflow has to be based on approved access.

I've been using the solution for a year and a half at this point.

The product is a reliable solution. We have experienced only one case where there was a total shutdown and a total disruption of service. This was a weird case. We were able to sort it out and submitted the case for investigation to understand what the root cause might have been. Later on, we had to upgrade a few things. However, since then, we haven't had any issues whatsoever. I'd describe the solution as quite stable. 

In terms of scalability, it is a skill level solution. You can scale up at any time by adding additional nodes.

Technical support is always good. Most of the time the call comes from the U.S. They don't have local support. They are always providing remote support in the U.S. and India. Most of the calls come from those two countries, however, we find that we get help mainly from the U.S.

The initial deployment was straightforward. We had a proper prerequisites exit sheet. We filled it out properly at the outset and the architecture was very clear. We started with the architecture. We were able to understand all of the components in this hyper-scale design, and we submitted a change request to our infrastructure. We were able to meet all of the requirements on time. We started up the implementation shortly after that.

In the end, it was a straightforward design. There was nothing too complex.

In terms of maintenance, we usually do a health check which is basically a checklist we run through in the morning. The system will still struggle from time to time if there are any recent updates that need to be done. It is a system that does the update by itself, and it shares with you all types of events that need to be taken care of. Therefore, it's pretty automated.

We bought the solution and the agreement was for three years. We simply pay in installments for three years. We'll do the payment at the beginning of every year. 

We're just a customer.

We do recommend the solution. However, a company needs to look again into why they need it. With Commvault, you can deploy on-premise or on the cloud. It is compatible with several cloud vendors. However, the deployment depends on what you need it for. For example, if you need to back up Office 365, then there are two solutions from the providers, from Commvault. Recently they have started talking about Commvault Metallic. They started trying to promote it in other regions. We've done a profound study in the Commvault Metallic for our Office 365 in the past. We compared it with two more products. We compared it to a Barracuda email protection and we compared it also with Veeam.

Any company should do the same and run comparisons. They need to know exactly for what purpose do they need to acquire the solution. If it is for Office 365 then there are two solutions for that. One of them is the Commvault Metallic, and it is a SaaS model. The SaaS model is fully manageable. The user will not even look into infrastructure. It will be fully managed by the Commvault team in the background. There is no need to worry about the storage consumption on Azure if you also choose to go with Microsoft Azure cloud. When you need infrastructural backup, then there is the Commvault hyper-scale solution. That's the only available option and is very powerful.

Overall, I would rate the solution ten out of ten. We've been very happy with it so far.

We use it to back up some servers and to restore things.

Commvault helps our administrators to minimize the time they spend on the backup tasks and that gives them time for other projects. I don't know how much time it saves them because our Commvault environment was already in place. We don't have very many restore problems and, for backup, it's almost automated, so we don't spend any time at the console.

For me, it just restores and backs up applications, nothing more. But what I find valuable is restoring the complete server. Restoring files is also valuable, but I like restoring the server because you don't have to rebuild a new one.

Also, we are able to manage our on-prem environment from one server, the whole environment from one place, which is great. There is only one place to search.

We get an alarm if a lot of files are deleted, for example. That could look like ransomware, even if it is not.

I have been using Commvault for one-and-a-half years, which is the time I have been working in this company.

It is fairly stable. We have never had trouble with Commvault itself. And if we do have trouble, we can call our Commvault partner and they will solve it.

The scalability is good, although we don't have plans to increase our usage of it.

Commvault's technical support is very good.

I used Avamar a long time ago. 

I don't know much about the pricing and licensing, but I do know it is very expensive.

I would recommend Commvault. We have not had many difficulties with it and I think it is a good product.

We don't use Command Center, only the CommCell Console. In our department, only five people are doing the backups and the restores. We are all system specialists, and we work together to maintain Commvault.

I would rate it at eight out of 10. A 10 is too high and would mean it is super-good. For me, an eight is very high.

We are a systems integrator and we sell Commvault to our customers.

One of our customers has Oracle Cloud and we needed to create a backup for that. Only two solutions can do that, Commvault and Veritas. Our customer compared Commvault and Veritas by doing a PoC of each. We displayed the features of each one and the customer chose Commvault. 

We have another customer with a different environment. They have virtualization and they have a physical infrastructure and many operating systems and environments. They compared different backup solutions like Commvault, Veeam, and Veritas, and Commvault was the only solution that could cover all the operating systems and the whole virtual and physical environment.

Another customer is in the petroleum sector. They have different sites and they need replication between the sites and they also need to back up their main sites and their remote sites. Commvault is one of the best solutions for this scenario.

The number of errors or problems with Commvault, when dealing with backups, is very minimal compared to other backup solutions. It saves a lot of time for system administrators. An administrator using another backup solution will take one, two, or three hours per day just to check if the backup jobs have run. With Commvault, it takes about 10 to 30 minutes, maximum.

The solution saves on infrastructure and protects data. Compared to other solutions, using Commvault saves our customers around 15 to 20 percent. In addition, it reduces storage space because of the deduplication and compression during backup.

• One of the big features is the 10-mega backup for endpoints. Not many backup solutions support that. 
• Commvault has support for backing up operating systems and servers.
• The solution covers Oracle Cloud, on-prem, virtual, and physical.
• The support for cloud is good.

There is room for improvement in terms of data security.

We use Commvault's technical support at times. I would rate it at 10 out of 10. Their support is perfect.

For some customers we do the implementation on-premise, and others use the cloud version. It's very easy and straightforward. The design, implementation, and documentation is very straightforward, especially the Commvault hybrid product.

The deployment time depends on the customer and it depends on the environment. It takes a minimum of two to three days, and the maximum is 10 days. It depends on the size of the environment.

We have straightforward procedures for the implementation. We have a manual. We have procedures for the automation of installation for HA environments, whether it's for a virtual or physical, and for different operating systems.

Commvault's licensing is very flexible.

We are mainly using it for backing up our VMware environment, some file servers, and some SQL databases. We also use it for some replication.

Before Commvault we had one product for backup, one for replication, and a few consoles. That was hard to manage for the administrator. With Commvault it's just one product, just one license. It does not require a special, separate license for deduplication or other stuff. It's easy to manage everything now.

Commvault provides us with a single platform to move, manage, and recover our data across on-premises locations. We usually have daily, incremental backups and a full backup weekly. That leads to reduced storage space for our Commvault storage. It's saving us about 30 percent.

The fact that the solution is a single platform has enabled our company to accelerate growth. We have a database and there are some major changes that happen to it at the end of month, or sometimes the developers have done something to change it in a whole different way. Before they apply those changes, we take a backup with Commvault so if something has gone wrong with the update, we can always revert it back.

Also, because it has alerts enabled, the solution helps our admins to minimize the time they spend on backup tasks so they can spend time on other projects. We don't monitor the backup system all the time. We only look at it when we get email alerts. If something has failed, then we'll look at what the error is and what's happening. There are daily backup reports configured so that at 10:00 am, every day, I get a backup report. It says what has been backed up and what has not.

In addition, we have had a few crashes of our VM environment and we have had to restore some VMs, as well as some files that have been deleted by users off our file server. We had another solution before, but that was before I started with the company. People say it was pretty crappy and that sometimes, when they were doing recovery, it took about eight to 10 hours for a VM. But with Commvault, the last time I did a recovery of a 500 GB hard disk with a VM, it took about one-and-a-half hours. That is good.

Finally, Commvault has helped by telling me there are outdated tools in the VM environment.

The most important feature is that everything can be controlled using a single console. That is the best feature of Commvault.

The user interface is a bit tough, to be honest, but once you get the hang of it, it's okay. In the beginning it was tough, but now I know what I'm doing. We had free training but after that, just to learn the interface took me four to six months. There are still things to learn because with every service pack there are changes. Service Pack 18 was recently released and there are some features that I haven't even seen yet.

I would like them not to push Command Center. It is good, but I would like them to enable all the features for the Java console. Some things are not in the Java console, like Office 365 agents. In fact, they are there, but one of the engineers had to show me how to configure it. It's not done the same as in the Command Center.

I have been using Commvault since 2018.

It's stable. 

Sometimes the Java console might not respond. It might happen one out of 20 times that the Java console might crash. And then we have to use Task Manager to end it and reopen it. Other than that, the server has never crashed nor has the database ever crashed.

We have actually moved into 365 recently. We had to buy some licenses but they agreed to give us some trial licenses for testing, but it is based on the user base. Commvault is supporting everything that we are doing.

The technical support in the India region is a bit disappointing, but after 6:00 pm it is switched to the U.S and European teams, and they are much better in supporting and understanding the issues and fixing them. Sometimes the Indian team is also good, but we don't usually raise a ticket until after 6:00 pm. If it's a small issue that doesn't cause any harm to the production environment, we will go to the Indian team and some of them are good enough to help us.

Our company switched to Commvault because it had some issues with recovering data and the recovery time was high. Also, the local support team for our old product was not available when we needed them. That's why they were looking for something new and they found Commvault.

The setup was straightforward. We didn't have many complications. When we had to install the agents on the servers, there were some issues with authentication with the SQL database, but that was from the database side. That was sorted and there was nothing much more than the usual administrative stuff.

The initial deployment took about three weeks because we had some complications with database servers. Some of them had to study the user account permissions. After that was sorted out, it was fine.

Our strategy was to install it on critical servers. After the vendor installed the physical servers for Commvault, we had to download about nine to 10 GB of their setup files. After that, they installed and there were some prerequisites to complete such as .NET. After that, it was pretty easy. Once we installed we had some local support. We also had to plan and provide retention periods.

We had support from the local distributor. They were very friendly and they were cooperative and concerned with our requirements. They addressed them properly. Overall it was a good experience. 

And they provided us with the training after the deployment. We played with our environment for two to three months after the deployment, and then they gave us the training. That approach was better because we had an idea about what we were learning. We had questions when we went to the training so it was very good.

Commvault licensing is a perpetual license so only the support is being renewed yearly.

I don't like the solution's Command Center. I don't know why they have pushed it. The old Java console is much better. Maybe it's because I was used to it. One good thing about the Command Center is that it has reduced the steps we have to take. If we had to do 10 steps on the Java console, it's been reduced to four or five steps in Command Center. But I'm confused about whether I'm doing things right because there are some steps missing. For a newcomer, Command Center would be good. But for me, I still prefer the Java console.

Currently, there is only me, as a system administrator, and another guy on the database team who use Commvault. That's all. We don't have many administrators.

We use Commvault HyperScale X as an enterprise backup solution. We do backups of different applications and save their backups on this solution.

The most valuable features of Commvault HyperScale X are all the general functions and the performance.

Commvault HyperScale X could improve by allowing backups of the storage area network (SAN).

I have been using Commvault HyperScale X for approximately three years.

Commvault HyperScale X is a reliable solution.

The scalability of Commvault HyperScale X is very good.

I rate the support from Commvault HyperScale X a four out of five.

The initial setup of Commvault HyperScale X was a little complex. It took approximately two weeks to complete.

We used professional services for the implementation of Commvault HyperScale X.

The number of supporting staff needed depends on the environment, but typically two to three administrators are sufficient.

The license for Commvault HyperScale X is paid annually.

Overall the solution is very good and highly stable. Commvault HyperScale X is based on Red Hat and there are licensing costs involved which can be looked at as a disadvantage to other solutions.

I rate Commvault HyperScale X a nine out of ten.

We are a solution provider and we have contracts with some of our customers to support their data centers and infrastructures. Our support is based on their needs and we choose solutions for their environment. One of the products that we use in this capacity is Commvault.

Commvault is an enterprise-level data platform that is used for backup and replication. It offers four product lines including complete backup and recovery, the HyperScale integrated appliance, disaster recovery, and Activate Analytics. We use the backup and recovery solution.

Commvault provides us with a single platform to move, manage, and recover data. Most enterprise solutions in this area provide similar functionality but the Commvault GUI provides better reports and access to your assets. All of the features have been integrated within one interface. On the other hand, Veritas has third-party solutions that generate better reports and offer better control over your environment, such as OpsCenter.

In terms of recovery options for data and workloads, Commvault has several features available. An important feature is that you can recover data based on your policy. It also provides the capability to back up and recover specific types of data, such as an SPS server.

The next step, after having a good backup solution, is disaster recovery. This has to take into account the software that you are using in your environment and Commvault can help with this in some aspects. For example, it can replicate your SQL servers on your disaster site. In a regular recovery scenario, I think that most backup solutions are the same.

This solution allows us to easily isolate storage targets from public networks. When we implement our backup solutions, the first step is to separate the network. We create a private network and we use separate storage for the backup in order to isolate all production services from backup services. It is very important to separate the working area because of ransomware and other threats.

Commvault also has other features to protect backup data but I prefer to have a separate backup environment with its own equipment. All of it should be physically separated from the production area. One service is for production data and the other is for backup data.

Separating the production and backup data not only helps with attacks but also helps to manage performance. In IT, we are always faced with two important metrics, which are security and performance. Using physical isolation, data protection is improved, and I prefer to use physical isolation rather than logical isolation that is available using the software.

Using this type of configuration, we were able to successfully recover data for one of our customers. They were faced with a ransomware attack and had lost more than 40% of their data. We were able to completely recover their data in less than three days.

Like other enterprise backup solutions, Commvault is very well suited for enterprise-level customers.

Commvault integrates well with all types of operating systems and supports heterogeneous environments. It integrates well with storage solutions such as NetApp, and we haven't had any trouble integrating with hardware such as tape drives or otherwise.

I like using the command-line interface versus the GUI. I find the CLI is easy to use for customizing and generating reports, as well as for managing the software. That said, I think that the GUI is enough for many administrators in a simple environment.

The support documentation is good. Based on the help and documentation, I have been able to generate scripts that I run on a daily basis to get the reports and features that I need.

The deployment process should be simplified because it is not something that just anybody can do. 

One of my colleagues in Australia is using Commvault and has told me that the solution does not yet have complete support for integrating with cloud providers. Specifically, it is not integrated with Amazon services. In the future, I would like to see better integration with cloud environments.

Commvault is only installed in our Windows environment, on Windows server, and I prefer to use Linux because I find the environment simpler to use. In a Windows environment, it is not easy to use command-line-based products.

There are two people on my team that manage Commvault for my customers. It is supposed to be one of the least time-consuming solutions but in reality, it consumes 60% of their time. Compared to other backup solutions, it takes more time to manage and operate.

Commvault doesn't support container-based systems and does not offer agentless backup.

I've been using Commvault for one of our customers for less than three years.

Stability-wise, Commvault is one of the best backup solutions on the market.

This product is scalable enough, although it will be complicated to do, depending on your environment. Veeam, for example, is not as complicated to scale. The same is true with Veritas NetBackup.

I think the reason for this is that Commvault is installed only in Windows environments. Veritas NetBackup, for example, can be installed on Unix or Linux, and those operating systems are easier when it comes to scaling. Most software depends on the features that are available in the host operating system.

We don't have access to support due to sanctions, so the support and management are done by our local engineers. It is difficult for our customers to use this type of software without support.

I have worked with other similar solutions including Veritas and Veeam. Veeam is easier to implement than Commvault, although Commvault is quicker to deploy than Veritas.

Veeam is suitable for a small business but when it comes to enterprises, Commvault is one of the solutions that we implement. Generally speaking, Commvault Backup and Commvault Complete Data Protection are good solutions for enterprise-level companies.

Veeam is easy to use and is easier to implement but we do not only deal with small businesses. Most of our customers are enterprises and we have to select the best solutions for them. Other disadvantages to Commvault are that it doesn't support container-based systems and agentless backup is not supported in this software. However, it is more powerful when it comes to integrating heterogeneous environments.

Commvault is not a product with an easy deployment process. It is not something that just anybody can do on their own and it is best suited for enterprise users. Documentation is available online but other similar products, such as Veeam, are easier to implement. There is not enough documentation for Commvault available online.

One of my customers implemented Commvault in less than one month, which is not bad compared to other enterprise solutions like Veritas. An enterprise often includes complexities such as a heterogeneous environment, so a deployment that takes less than one month is quite reasonable.

My advice for anybody who is implementing Commvault is to make sure that they have a support contract. Support is very important, as this is a time-consuming product when it comes to management and regular maintenance.

In summary, this is an enterprise solution that you can trust in your environment for backup and recovery. In fact, it is one of the top 10 backup solutions on the market.

I would rate this solution a seven out of ten.