3CX Live Chat vs Adobe Connect comparison

3CX and Adobe are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Adobe is ranked #16 with an average rating of 7.0. 3CX holds a 1.5% mindshare in VM, compared to Adobe’s 2.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 90% of Adobe users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Adobe Connect

Read 11 Adobe Connect reviews

294 Views
203 Comparison Views

90% willing to recommend

3CX Live Chat

Adobe Connect

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Adobe Connect are competitive products in the online communication and collaboration category. Adobe Connect seems to have the upper hand due to its comprehensive features that meet advanced conferencing needs, justifying the higher price point.

Features: 3CX Live Chat provides quick messaging solutions, integration with CRM systems, and seamless VoIP functionalities, catering to efficient customer interactions. Adobe Connect offers customizable meeting environments, integration with layout options for varied activities, and breakout room capabilities suited for professional presentations.

Room for Improvement: 3CX Live Chat could enhance its reporting and customization capabilities, improve integration challenges, and expand its call-centric features. Adobe Connect could benefit from optimizing its complex deployment process, refining the user interface for simplicity, and expanding its template and layout customization features.

Ease of Deployment and Customer Service: 3CX Live Chat provides seamless installation with reliable customer service support, ensuring a user-friendly experience. Adobe Connect, though requiring a more intricate deployment process, offers extensive resources that are invaluable for navigating its advanced features.

Pricing and ROI: 3CX Live Chat is a cost-effective option with minimal setup expenses, providing significant returns for small to medium enterprises focused on chat solutions. Adobe Connect, while requiring a higher initial investment, delivers a strong return on investment by offering extensive communication solutions ideal for businesses seeking advanced features.

To learn more, read our detailed 3CX Live Chat vs. Adobe Connect Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Adobe Connect

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Adobe Connect

Ranking in Virtual Meetings

16th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.5%, down from 2.3% compared to the previous year. The mindshare of Adobe Connect is 2.7%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Emad Mokhatab

Solution & Software System Architect at Shaparak

Stable product but hard to integrate

Adobe Connect is not bad for connecting and integrating for remote connecting and video streaming. I think it was not bad, actually. I don't integrate it in my project. Some other guys work on that. But I think they had some sort of problems with integration with that product. But, they managed to…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

More 3CX Live Chat pros

"The product has valuable communication features. It also has good performance and stability."

"The most critical feature is the POA, but Breakout sessions are definitely my favorite."

"I like Adobe Connect because of its flexibility."

"The solution can scale well."

"It trains providers for on-premise deployment in several locations."

"Screen share and document share are good features."

"It is a stable product."

"It is straightforward to set up."

Cons

"Having a video call would be a nice idea."

"Its features for scheduling and generating reports need improvement."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"There should be an option to save some extensions."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

More 3CX Live Chat cons

"I would like to see btter integration."

"It needs faster and easier upgrades."

"We would like to see support for exportable files that have been uploaded into Adobe Connect as templates for activities."

"Adobe's products are difficult to grasp."

"We encounter issues while connecting headphones via Bluetooth. This particular area needs improvement."

"Interface and layout options could be improved."

"Other solutions have more marketing and more visibility. Nobody knows Adobe Connect exists."

"The price is a problem."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

More 3CX Live Chat pricing and cost advice

"Adobe Connect is free of cost."

"The purchasing process is complicated. It would be beneficial if it were more simplified."

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Adobe Connect?

The product has valuable communication features. It also has good performance and stability.

See all answers

What needs improvement with Adobe Connect?

I would like to see btter integration and better features on integrating, especially in the UI, because it's so obvious when you use Adobe Connect.

See all answers

What is your primary use case for Adobe Connect?

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

Webex vs 3CX Live Chat

Compared 16% of the time

More 3CX Live Chat Competitors

Webex vs Adobe Connect

Compared 100% of the time

More Adobe Connect Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Adobe Connect product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Why Adobe Connect?
The most flexible, secure, extensible and feature-rich web conferencing product on the market.
Customizable Interface
Customizable - Design your own immersive experiences with custom pods, images & layouts to
personalize and brand your virtual room.

Engaging - Drive and measure audience engagement unlike any other tool. Add interactivity to
your sessions with multiple chat pods, polls, quizzes, simulations, breakout
rooms, games and more.

Powerful - Leverage Backstage & Prepare Mode to allow presenters and hosts to collaborate behind the scene during live session. Leverage limitless functionality and extensibility with custom apps.

Persistent - Create your virtual room once with the right layouts, pods and content and use it
forever.

Adobe

Sample Customers

Information Not Available

Blue Sky Broadcast, Wiley and Georgetown University, New South Wales (NSW) Schools, BMO Financial Group, The Ministry of Education, Church, Culture & Gender Equality in Greenland, HealthSTAR Communications, IDEXX Laboratories, Philips Healthcare

Buyer's Guide

3CX Live Chat vs. Adobe Connect

April 2025

Free Report: 3CX Live Chat vs. Adobe Connect

Find out what your peers are saying about 3CX Live Chat vs. Adobe Connect and other solutions. Updated: April 2025.

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