ACI Worldwide Global Payments Hub vs ServiceNow Orchestration comparison

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."

"It is a very stable product, highly affordable."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It's scalable."

"It's probably the best product out there."

"There are a lot of ready to use orchestration custom packs."

"It has competitive AI capabilities."

"The initial setup of medium complexity. So, there is room for improvement to make it better."

"The deployment requires awareness among the project staff."

"We cannot perform GUI automation using the tool."

"It is a highly complex platform to work on."

"I would like a user experience module to be added."

"Efficiency of some features could be improved."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."

"The solution is costly and orchestrations are very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."