Try our new research platform with insights from 80,000+ expert users

Adobe Commerce vs Sana Commerce comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Adobe Commerce
Ranking in eCommerce Platforms
3rd
Average Rating
8.2
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Sana Commerce
Ranking in eCommerce Platforms
13th
Average Rating
8.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 13.3%, up from 12.2% compared to the previous year. The mindshare of Sana Commerce is 1.3%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Featured Reviews

Marco Almeida - PeerSpot reviewer
Jun 16, 2023
An extremely flexible and highly scalable platform offering exceptional customer support to its users
Magento is very flexible, and it's one of the biggest e-commerce platforms. I would say that there are a lot of system integrators worldwide, which is great. So, I think you can have access and higher expert system integrators all over the world. Sometimes, the system integrators feel the need for Magento to be more customizable. It's a very agnostic platform, so you need to customize everything. For some kinds of features, it probably could be a good idea to have the solution customized so that it can be an out-of-the-box solution. But it's a good platform, pretty much from my perspective. I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed. I don't know if it's from Magento or based on the solution that was built by the system integrator. I think it is a mix of both. Getting a platform that is really fast is something important for our customers. So we need to make sure that every time we are building a store, we are going to deliver very good page load speed performance.
MD
Nov 1, 2021
Helped us create a new revenue stream, but the cost and time of customization are disadvantages
We had to do a lot of customization, so I wouldn't say the integration worked out-of-the-box. Also, if you want to have anything done, you have to go back to their development team, which is offshore. You can't customize it yourself. And that customization took a long time. Sana is a decent company, although they have had their challenges. When we originally signed up with Sana, they lost a lot of their leadership team. Part of the problem with them is that their entire support team is offshore in Sri Lanka. When you want to interface with the development team, you have to wait a day or two for each response. We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well. Sana is a very small company. That means that when you want to start up a development enhancement, there's a wait time of at least a month. So in addition to requirements, development, and testing, you have to add a month of waiting for a resource to be assigned to even look at the requirements. They have some growing pains. We've told them this a few times and it seems to be getting better, but they definitely have challenges. Another challenge is that their global capabilities are quite limited. We're a global company. We operate in 23 countries. We've asked them, "What can we do in China? What can we do in Europe?" I don't think they have any customers in China. We'd be their first. Europe is more solidified than Asia, but still growing for them and not as established. We've had to restructure some of our backend processes to accommodate order errors that come through the site. We've had to address and do some enhancements for that. It's quite expensive. We have probably spent a couple hundred thousand dollars in development expenses to get up and running. That's not what we expected, but we've gone through it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."
"It provides AI features, including a tool called Insight for AI-driven product recommendations."
"The customization capabilities of Adobe Commerce are great."
"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."
"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."
"The product can be maintained effortlessly."
"The big benefit with Sana is our ability to interface with Microsoft Dynamics."
"This product is highly customizable. We use the standard system but we have extended it quite a bit."
"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."
"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."
"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."
 

Cons

"Should have a way to communicate properly with the team that builds the platform"
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."
"The product needs to improve its security. Also, they need to improve B2B features."
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."
"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."
"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."
"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."
"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."
"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."
 

Pricing and Cost Advice

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."
"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
"The cost of implementation is cheap compared to other solutions."
"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."
"Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."
"Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."
"They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."
"When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."
report
Use our free recommendation engine to learn which eCommerce Platforms solutions are best for your needs.
814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
74%
Computer Software Company
6%
Retailer
3%
Manufacturing Company
2%
Computer Software Company
20%
Manufacturing Company
10%
Government
9%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Magento?
The customization capabilities of Adobe Commerce are great.
What needs improvement with Magento?
The limited availability of experienced developers can make the product costly to maintain.
What is your primary use case for Magento?
At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Ad...
Ask a question
Earn 20 points
 

Comparisons

No data available
 

Also Known As

Magento, EPiServer Digital Commerce
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.
Find out what your peers are saying about Adobe Commerce vs. Sana Commerce and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.