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AppDynamics vs New Relic comparison

AppDynamics and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. AppDynamics is ranked #5 with an average rating of 8.2, while New Relic is ranked #3 with an average rating of 8.0. AppDynamics holds a 5.2% mindshare in APM, compared to New Relic’s 8.3% mindshare. Additionally, 89% of AppDynamics users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.
AppDynamics
Read 156 AppDynamics reviews
  • 14,486 Views
  • 9,226 Comparison Views
89% willing to recommend
New Relic
Read 157 New Relic reviews
  • 19,153 Views
  • 15,190 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

AppDynamics and New Relic are top contenders in the application performance monitoring category. AppDynamics seems to have an upper hand in reporting capabilities, while New Relic is favored for its integration options.

Features: AppDynamics provides real-time monitoring, deep-dive diagnostics, and transaction tracking. New Relic offers real-time data analytics, extensive integrations, and diverse connectivity options.

Room for Improvement: AppDynamics could enhance analytics, dashboard flexibility, and alerting systems. New Relic could improve their alerting system, data visualization tools, and initial documentation quality.

Ease of Deployment and Customer Service: AppDynamics has a straightforward setup and exceptional, personalized customer support. New Relic offers easy deployment with better initial documentation but equally good customer service.

Pricing and ROI: AppDynamics is viewed as cost-effective with better ROI due to its licensing models. New Relic, though higher in cost, justifies the price with a feature-rich offering and high value.

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Buyer's Guide
AppDynamics vs. New Relic
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.2
AppDynamics' customer support gets mixed reviews; some praise responsiveness and professionalism, others criticize slow responses and communication issues.
Sentiment score
7.2
New Relic's support is generally efficient with 24/7 availability, but some users report occasional slow responses and mixed satisfaction levels.
 

Room For Improvement

Sentiment score
3.7
Users want AppDynamics to improve features, integrations, support, costs, AI capabilities, ease of use, and cloud performance.
Sentiment score
5.2
New Relic is costly, lacks comprehensive documentation, and needs improvements in integration, real-time monitoring, UI, reporting, and user support.
 

Scalability Issues

Sentiment score
7.1
Users have mixed opinions on AppDynamics' scalability, praising its potential but noting challenges and performance issues at larger scales.
Sentiment score
7.2
New Relic scales efficiently for various user groups, handling diverse workloads and expanding easily with consistent performance.
 

Setup Cost

Sentiment score
4.4
AppDynamics' licensing costs range widely and can be expensive, leading some companies to consider cheaper alternatives like DataDog and Dynatrace.
Sentiment score
7.8
Enterprise buyers view New Relic's pricing as mixed, varying from affordable to costly, especially for full-stack observability and additional features.
 

Stability Issues

Sentiment score
6.2
AppDynamics is highly rated for stability and reliability, with users appreciating its performance and planning to continue its use.
Sentiment score
8.6
New Relic is stable and reliable, with rare performance hiccups and generally high stability ratings from users.
 

Valuable Features

Sentiment score
8.5
AppDynamics offers robust monitoring, real-time alerts, detailed diagnostics, customizable dashboards, and extensive integration, enhancing operational efficiency and user experience.
Sentiment score
8.2
New Relic is valued for its monitoring capabilities, integration, user interface, accurate alerts, scalability, and stability across various services.
 

Categories and Ranking

AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
5th
Ranking in Mobile APM
3rd
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
156
Ranking in other categories
Container Monitoring (3rd)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Ranking in Mobile APM
2nd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AppDynamics is 5.2%, down from 6.3% compared to the previous year. The mindshare of New Relic is 8.3%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Q&A Highlights

BH
Dec 10, 2020
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.
See all answers
 

Featured Reviews

Noorul Mustafa Khan - PeerSpot reviewer
Widely used by most financial services sectors, such as banking and insurance sectors
Currently, the solution is on the cloud as well. You can have your cloud applications onboarded to AppDynamics without any issues. AppDynamics has its own SaaS environment and SaaS controller on which you can onboard your application. You will need to install some of the AppDynamics agents. I used to contact the tools team, and they used to answer our queries mostly. If not, they used to take it to the support and then come back with their solution. Users need to list all the servers related to their application on which they want the AppDynamics agents installed. Depending on whether your application is cloud-based or non-cloud, you need to list all your servers. Then, a further installation process would be recommended. To use AppDynamics, you need to understand the different flows. If an issue is currently ongoing, you need to check which GUI flow is being used. If you want previous data, it will be in the history, and that's a different flow. Working with the tool is tricky, but two to three weeks of continuous work on it should bring you up to date. Suppose you are working in a bank. For your application, you can configure everything regarding the business transaction. For balance transfers, you can have one business transaction that will monitor balance transfers. There can be another business transaction that can monitor credit cards. You can configure different flows and transactions within the flows in terms of business transactions. Wherever there is an issue, that exact business transaction will start developing. The integration of AppDynamics within our CI/CD pipeline has positively affected our deployment frequency and application quality. Whenever there is a deployment or release, we see some hiccups in AppDynamics. There will be some things going on on that server, which we can easily identify in AppDynamics. Only after we validate that do we give the next go. Overall, I rate the solution eight and a half out of ten.
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Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Answers from the Community

BH
Dec 8, 2020
Dec 8, 2020
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log ...
2 out of 5 answers
reviewer802371 - PeerSpot reviewer
Oct 20, 2020
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
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reviewer1352679 - PeerSpot reviewer
Oct 20, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring.  We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace.  Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future.  We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation.  We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing.  Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.   I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions.  You will need additional monitoring products to capture data and feed them.  Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support.  Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.   Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful.  High integration of infra and APM data for full-stack observability and engineering.  Topology and trace discovery is more reliable than other products or our CMDB.  Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting.  AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis.  Host, process, and service data is not available to query within the product.  Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!
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See all 5 answers
 

Top Industries

By visitors reading reviews
Educational Organization
49%
Financial Services Firm
15%
Computer Software Company
9%
Manufacturing Company
5%
Educational Organization
50%
Financial Services Firm
9%
Computer Software Company
8%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
See all answers
What do you like most about AppDynamics?
The solution saves time and cost.
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
See all answers
What is your primary use case for New Relic Insights?
It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this Ne...
See all answers
 

Comparisons

Dynatrace vs AppDynamics Logo
Dynatrace vs AppDynamics
Compared 19% of the time
Datadog vs AppDynamics Logo
Datadog vs AppDynamics
Compared 10% of the time
Splunk Enterprise Security vs AppDynamics Logo
Splunk Enterprise Security vs AppDynamics
Compared 8% of the time
Elastic Observability vs AppDynamics Logo
Elastic Observability vs AppDynamics
Compared 7% of the time
SolarWinds Server and Application Monitor vs AppDynamics Logo
SolarWinds Server and Application Monitor vs AppDynamics
Compared 5% of the time
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Dynatrace vs New Relic Logo
Dynatrace vs New Relic
Compared 12% of the time
Elastic Observability vs New Relic Logo
Elastic Observability vs New Relic
Compared 12% of the time
Datadog vs New Relic Logo
Datadog vs New Relic
Compared 9% of the time
Grafana vs New Relic Logo
Grafana vs New Relic
Compared 7% of the time
Prometheus vs New Relic Logo
Prometheus vs New Relic
Compared 3% of the time
More New Relic Competitors
 

Product Reports

Buyer's Guide
AppDynamics
December 2024
AppDynamics reportDownload AppDynamics product report
Buyer's Guide
New Relic
November 2024
New Relic reportDownload New Relic product report
 

Also Known As

AppD, AppDynamics APM
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

AppDynamics
New Relic
 

Overview

AppDynamics is a comprehensive tool used for monitoring application performance, identifying user issues, analyzing traffic, managing infrastructure, and performance testing. It supports environments like Kubernetes, WebLogic, and Azure, and is crucial for industries such as banking, telecommunications, and financial services.

AppDynamics offers a robust solution for application performance monitoring, enabling deep diagnostics, transaction tracing, and root cause analysis. Users benefit from its real-time monitoring and comprehensive analytics capabilities. It's designed for ease of implementation and scalability, featuring intuitive dashboards that streamline infrastructure optimization and enhance user experience. AppDynamics supports extensive third-party extensions and provides proactive monitoring and alerting to ensure optimal system health. It assists in troubleshooting, database monitoring, and setting custom alerts to address Java applications and performance challenges efficiently.

What are the most important features of AppDynamics?

  • Application Performance Monitoring: Real-time insights into application health and performance
  • Business Transaction Capturing: Detailed tracking of business transactions across the application
  • Memory Monitoring: Monitoring memory usage to optimize application performance
  • Analytics: Advanced analytics to understand application and user behavior
  • Customizable Dashboards: Intuitive dashboards for better visualization and decision-making
  • Proactive Monitoring and Alerting: Immediate alerts and monitoring to prevent issues before they affect users
  • Integration Capabilities: Integration with third-party tools to extend functionality
  • Root Cause Analysis: Deep diagnostics to pinpoint and fix issues promptly
  • Transaction Mapping: Mapping transactions to understand and improve user journeys
  • Error Detection: Identifying and diagnosing errors to maintain application stability

What benefits or ROI should users look for in reviews?

  • Ease of Implementation: Simple deployment process
  • Scalability: Ability to grow with the organization's needs
  • Time Savings: Reducing time spent on troubleshooting and issue resolution
  • Enhanced User Experience: Improving application performance for better user satisfaction
  • Cost Efficiency: Balancing functionality with cost to deliver value

AppDynamics is widely adopted in banking, telecommunications, and financial services to ensure optimal user experience and system health. Its capabilities support these industries in maintaining robust, efficient, and reliable applications. The tool is instrumental in troubleshooting, performance optimization, and providing a seamless user experience.

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?
  • Java Tracking: Efficiently monitor Java applications.
  • Infrastructure Monitoring: Comprehensive overview of infrastructure health.
  • APM: In-depth application performance monitoring.
  • Tight Integration: Seamless integration across different system layers.
  • Health Maps: Visual representation of system health.
  • Customizable Dashboards: Personalized data display and insights.
  • Drill-Downs: Detailed analysis at multiple levels.
What benefits and ROI should users look for in reviews?
  • Application Insights: Detailed understanding of application performance.
  • Accurate Alerts: Immediate notifications for issues.
  • Traceability: Enhanced end-to-end traceability for problem resolution.
  • Scalability: Accommodation of growing infrastructure.
  • Flexible Query Design: Adaptable search and analysis functionality.
  • Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

 

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Buyer's Guide
AppDynamics vs. New Relic
December 2024
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