Appian and IBM Case Foundation are both prominent workflow automation tools. Appian generally receives more favorable user reviews for its pricing and support.
Features: Users appreciate Appian for its intuitive design, speed of development, and efficiency. IBM Case Foundation is valued for its comprehensive and sophisticated capabilities, extensive feature set, and robust functionality.
Room for Improvement: Appian needs enhanced integration capabilities with third-party applications, better reporting features, and more scalability. IBM Case Foundation users call for a more streamlined setup, a simpler user interface, and improved documentation.
Ease of Deployment and Customer Service: Appian is praised for its straightforward deployment process and responsive customer service. IBM Case Foundation is sometimes criticized for a more complicated deployment and slower customer service response times.
Pricing and ROI: Appian users report higher satisfaction with initial setup costs and achieve quicker ROI due to lower ongoing expenses and faster deployment. IBM Case Foundation users feel the higher setup costs are justified by the extensive feature set, though ROI calculations take longer.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
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