Appian and ProcessMaker are both prominent BPM solutions, each with distinct strengths. According to user reviews, ProcessMaker excels in features and user satisfaction, while Appian is appreciated for integration capabilities and robust performance.
Features: Appian includes advanced integration tools, extensive customization options, and a robust performance engine. ProcessMaker is noted for its intuitive design, easy workflow automation, and strong reporting capabilities. Users highlight that ProcessMaker's ease of use gives it an edge over Appian.
Room for Improvement: Appian users suggest enhancements in user training resources, reducing system complexity, and improving user accessibility. ProcessMaker feedback indicates a need for better documentation, enhanced customer support, and improved support infrastructure.
Ease of Deployment and Customer Service: Appian's deployment process is comprehensive with good customer support, though some users find it complex. ProcessMaker is recognized for straightforward deployment and effective customer service, suggesting it might be easier to deploy, while Appian offers more comprehensive support.
Pricing and ROI: Appian has higher setup costs with a strong ROI due to robust features. ProcessMaker is more affordable, providing quick ROI because of simpler setup and efficient workflow management, highlighting ProcessMaker's cost efficiency, whereas Appian justifies its higher cost with extensive features and functionality.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
ProcessMaker is an American multinational corporation headquartered in Raleigh-Durham, North Carolina. The company specializes primarily in developing and marketing enterprise business process management (BPM) software. The company also provides customer support, training, and professional services to larger enterprise customers that require highly customized solutions. The company’s flagship Low-Code BPM product is known for its ease of use and ability for deep customization.
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