Arcserve UDP vs StorageCraft ShadowXafe [EOL] comparison

"The recovery part of the product is very good."

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"The standard backup and restore feature is most used."

"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."

"Our customers are happy with the product’s functionality."

"Instant recovery is the most valuable feature of Arcserve UDP."

"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."

"Global deduplication is the best feature of this solution."

"The most valuable feature is the backups."

"I like that they have some new devices that are simpler to use because they kind of tie right into the cloud."

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"Every time I change the disc, I have to do a full backup."

"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"Licensing is an area that needs improvement."

"It takes much time to verify and consolidate images for backups."

"The time to backup servers that sit in DMZ must be improved."

"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."

"StorageCraft ShadowXafe should improve the on-premises console management controls and protection and recovery."

"Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody."

"Pricing is most likely comparable."

"I do not work with the pricing or licensing issues of the solution for our organization."

"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"The solution is expensive."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"As an MSP partner, I believe that the prices are fair."

"They are more expensive than some of the others out there. We have gone away from their cloud due to pricing."