Atera vs Cherwell Service Management comparison

Atera and Ivanti are both solutions in the IT Service Management (ITSM) category. Atera is ranked #13 with an average rating of 9.0, while Ivanti is ranked #27. Atera holds a 2.4% mindshare in ISM, compared to Ivanti’s 0.7% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 80% of Ivanti users who would recommend it.

Atera

Read 15 Atera reviews

1,129 Views
727 Comparison Views

93% willing to recommend

Cherwell Service Management

Read 6 Cherwell Service Management reviews

658 Views
256 Comparison Views

80% willing to recommend

Atera

Cherwell Service Management

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Executive SummaryUpdated on Nov 3, 2024

Cherwell Service Management and Atera are competing within the IT service management sector. Atera holds an advantage due to its comprehensive range of features, making it appealing despite its higher pricing.

Features: Cherwell Service Management provides customizable workflows, integrated reporting, and support for complex IT environments. Atera offers remote monitoring and management, an all-in-one platform for small to medium businesses, and a streamlined experience with essential features in a single system.

Room for Improvement: Cherwell Service Management could enhance its scalability options and simplify its integration capabilities. It also would benefit from making its user interface more intuitive. Atera should improve its customer support responsiveness and include more advanced analytics tools. It also needs to expand compatibility with third-party applications.

Ease of Deployment and Customer Service: Cherwell Service Management offers both on-premise and cloud deployment options with extensive customer support. Atera, being cloud-based, supports faster deployment and an intuitive setup process, advantageous for businesses seeking quick implementation and minimal maintenance.

Pricing and ROI: Cherwell typically incurs higher upfront costs but offers strong ROI through extensive customization for larger operations. Atera's subscription-based pricing may seem higher initially, but it delivers substantial ROI with continuous feature updates and reduced need for additional software, making it cost-effective and scalable for growing businesses.

To learn more, read our detailed Atera vs. Cherwell Service Management Report (Updated: April 2025).

Buyer's Guide

Atera vs. Cherwell Service Management

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

13th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (4th), Patch Management (11th)

Cherwell Service Management

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (25th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.4%, down from 3.0% compared to the previous year. The mindshare of Cherwell Service Management is 0.7%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"I would say it's the number one tool for all ITMS."

More Atera pros

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"All our activities are carried out in the one place."

"The dashboard and the reporting functionality are the solution's most valuable features."

"The dashboard is very useful to get a quick overview of current tasks."

"The most valuable features are problem management and change management."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

Cons

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"It should improve its processes."

"The billing module has a standard layout which is too limited for my needs."

"Customization could be improved."

"The solution is scalable. However, in the past, we did have some issues."

More Atera cons

"The stability, specifically in the on-premises deployment model, could be improved."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Access is only available if we're on VPN."

"Application service mapping, GRC, SecOps, and things like that need improvement."

Pricing and Cost Advice

"Pricing is my favorite part of it. It was per user, not per client."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"The solution cost approximately $200 Canadian per month."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera happened to have the best pricing model."

More Atera pricing and cost advice

"For an ITIL user, the cost is probably about 50 bucks a month."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Retailer

Educational Organization

65%

Computer Software Company

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

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What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

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Product Reports

Buyer's Guide

Atera

April 2025

Download Atera product report

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Cherwell Service Management product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Ausenco, Highlights for Children, B/E Aerospace

Buyer's Guide

Atera vs. Cherwell Service Management

April 2025

Free Report: Atera vs. Cherwell Service Management

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