Atera vs ManageEngine Desktop Central MSP [EOL] comparison

Atera and ManageEngine are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Atera

Read 15 Atera reviews

3,426 Views
1,268 Comparison Views

93% willing to recommend

ManageEngine Desktop Centra...

Read 7 ManageEngine Desktop Central MSP [EOL] reviews

100% willing to recommend

Atera

ManageEngine Desktop Centra...

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Executive Summary

We performed a comparison between Atera and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: March 2026).

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Remote Monitoring and Management (RMM)

March 2026

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Helped 885,376 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (13th), Network Monitoring Software (35th), IT Infrastructure Monitoring (35th), IT Service Management (ITSM) (12th), Remote Monitoring and Management (RMM) (6th), Patch Management (12th), AIOps (17th), Agentic Automation (7th)

ManageEngine Desktop Centra...

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Donathon Ong

Head of Infrastructure at a financial services firm with 11-50 employees

Responsive support, a straightforward setup, and great endpoint management

There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"The savings have been astronomical."

"Atera has saved us a lot of time."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"It is reliable, and when it is working, it works without issues."

"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."

More Atera pros

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network, and additionally it is easy to use."

"Easy to manage and it looks good."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

"The investment that they're making, and the returns that they're getting, are significantly high and the value for purchases is quite huge."

"ManageEngine Desktop Central MSP has helped the way our organization functions."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application, in this case, the remote control, distribution software, deployment, patch management, and configuration in different systems."

"The endpoint management is great."

More ManageEngine Desktop Central MSP [EOL] pros

Cons

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"The solution is scalable. However, in the past, we did have some issues."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"Customization could be improved."

"The one thing that could do with improvement is the reporting."

"The chat solutions need improvement because we first need to connect to the customer."

More Atera cons

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

More ManageEngine Desktop Central MSP [EOL] cons

Pricing and Cost Advice

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"The solution cost approximately $200 Canadian per month."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"Atera happened to have the best pricing model."

"Pricing is my favorite part of it. It was per user, not per client."

"As an internal IT, it's gold right there. It is money in the bank."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

More Atera pricing and cost advice

"This product is very cheap compared to others."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

"This product has an easy setup, good support, and a good price."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

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Top Industries

By visitors reading reviews

Educational Organization

10%

Comms Service Provider

Construction Company

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Product Reports

Buyer's Guide

Atera

March 2026

Download Atera product report

Buyer's Guide

ManageEngine Desktop Central MSP [EOL]

March 2026

ManageEngine Desktop Central MSP [EOL] report

Download ManageEngine Desktop Central MSP [EOL] product report

Also Known As

No data available

Desktop Central MSP

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

ManageEngine

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2026

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