Atera vs ManageEngine Desktop Central MSP [EOL] comparison

Atera and ManageEngine are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Atera

Read 15 Atera reviews

5,154 Views
1,649 Comparison Views

93% willing to recommend

ManageEngine Desktop Centra...

Read 7 ManageEngine Desktop Central MSP [EOL] reviews

100% willing to recommend

Atera

ManageEngine Desktop Centra...

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Executive Summary

We performed a comparison between Atera and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: May 2026).

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Remote Monitoring and Management (RMM)

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (11th), Network Monitoring Software (34th), IT Infrastructure Monitoring (38th), IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (18th), Agentic Automation (8th)

ManageEngine Desktop Centra...

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Donathon Ong

Head of Infrastructure at a financial services firm with 11-50 employees

Responsive support, a straightforward setup, and great endpoint management

There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"I would say it's the number one tool for all ITMS."

"Atera has saved us a lot of time."

"All of the features of Atera are valuable because they allow the customers to achieve their goals; it is easy to use, has good collaboration, and has zero maintenance."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"Pricing is definitely my favorite part of it."

"Atera has saved our organization money; we look at Atera as an extra employee that we only pay about $300 a month, which is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do."

More Atera pros

"The investment that they're making, and the returns that they're getting, are significantly high and the value for purchases is quite huge."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."

"The endpoint management is great."

"The big ROI is that I'm getting a secure environment, which saves time and effort on dealing with disasters."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application, in this case, the remote control, distribution software, deployment, patch management, and configuration in different systems."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network, and additionally it is easy to use."

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

More ManageEngine Desktop Central MSP [EOL] pros

Cons

"The one thing that could do with improvement is the reporting."

"The billing module has a standard layout which is too limited for my needs."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"Customization could be improved."

"Having more freedom to perform identity access management would be great."

"The solution is scalable. However, in the past, we did have some issues."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

More Atera cons

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"Stability is sometimes negatively affected by updates."

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"I have found ManageEngine Desktop Central MSP has many different network issues."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

More ManageEngine Desktop Central MSP [EOL] cons

Pricing and Cost Advice

"Atera happened to have the best pricing model."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Pricing is my favorite part of it. It was per user, not per client."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"As an internal IT, it's gold right there. It is money in the bank."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

More Atera pricing and cost advice

"This product is very cheap compared to others."

"This product has an easy setup, good support, and a good price."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

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Top Industries

By visitors reading reviews

Educational Organization

Comms Service Provider

Construction Company

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Product Reports

Buyer's Guide

Atera

May 2026

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Buyer's Guide

ManageEngine Desktop Central MSP [EOL]

May 2026

ManageEngine Desktop Central MSP [EOL] report

Download ManageEngine Desktop Central MSP [EOL] product report

Also Known As

No data available

Desktop Central MSP

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

ManageEngine

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec

Buyer's Guide

Remote Monitoring and Management (RMM)

May 2026

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