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Automation Anywhere vs Broadcom Service Virtualization comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
526
Ranking in other categories
Robotic Process Automation (RPA) (3rd), Process Mining (1st)
Broadcom Service Virtualiza...
Average Rating
8.2
Number of Reviews
97
Ranking in other categories
Service Virtualization (1st)
 

Mindshare comparison

Automation Anywhere and Broadcom Service Virtualization aren’t in the same category and serve different purposes. Automation Anywhere is designed for Robotic Process Automation (RPA) and holds a mindshare of 11.4%, down 15.4% compared to last year.
Broadcom Service Virtualization, on the other hand, focuses on Service Virtualization, holds 34.9% mindshare, up 33.1% since last year.
Robotic Process Automation (RPA)
Service Virtualization
 

Featured Reviews

Vaishnavi Suresh - PeerSpot reviewer
Streamlines processes, reduces manual work, and is user-friendly
Automation Anywhere is easy, but the Automation Anywhere courses are not so easy. All RPA tools have their own academy where business users can go and learn the solution and do things themselves. Automation Anywhere courses are a little bit complex to understand. You need a little bit more time, and accessibility is also a little bit of an issue. They should focus a bit more on the academy and learning materials on their portal. The content should be easy to understand. It is not easy to grasp for a non-technical person. It should be easy for citizen developers. Also, their certification is very costly. There should be more visibility as an RPA product. Every organization is trying to stick with certain tools. I like Automation Anywhere, and I would like to work with it, but I am not getting an opportunity. Automation Anywhere is not promoting itself to other organizations. Organizations are moving towards Power Automate and UiPath. It could be because Automation Anywhere is not reaching out to companies. Their community events are also less. There are not many developer events in the cities where IT is there. In Bangalore, India, most of the IT companies are there, so we get to go to a lot of conferences. We get to hear a lot from other vendors, but Automation Anywhere's events are very limited. They should take care of their presence in the community and companies. They should introduce videos for the new features. They should promote new features. They should be known to people. They should be accessible to people. Only then developers or companies will know about it. Only then, it will get used. There are probably plenty of good features, but they are not known or explored.
reviewer1247823 - PeerSpot reviewer
Feature-rich, easy to configure and set up, and the support is good
We have great support, even though we do not have an enterprise agreement. In terms of stability and scalability, if we have had any issues, we have great support. With support, it depends on the level. If it is level one, you can call. If it is level two, they will issue a support ticket and it will be addressed within 8 to 12 hours. Tier three and tier four is knowledge-based, and you are referred to their portal, and also communities. We can look into it and search for customers with similar issues, and they have detailed solutions. If you are not able to resolve your issue then the support team will assist you with your issue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has helped us a lot with our digitized work."
"We can see what the bots are doing when they are working."
"Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks."
"There are things that used to take us a lot of time, like manual entries or HR queries, but now that the bots are in place, we are saving a lot of time."
"We've saved a lot of time. How much time we save depends on the process. It's likely at least 50%. Sometimes, it's up to 70%."
"OCR, Image Recognition, Object Cloning, and PDF integration help us a lot."
"The most valuable part is that it have the integrated OCR solution within it. All the other solutions do not have the right integration of the OCR solutions. You need to go to two different places to get one solution. Whereas, in IQ Bot, there is one area where you get all these solutions together in one area. That is the most important and beautiful point that I like about IQ Bot."
"The flexibility: If there is anything the tool cannot do, we have the ability to make a MetaBot to achieve that functionality. The overall flexibility of the tool makes it very useful for us in our landscape."
"Scalability has actually worked well and we are able to bring it to multiple environments."
"CA Service Virtualization has helped us advance the development cycle when third-party interfaces are not available to us."
"Easy to understand ways of creating stubs."
"It is easy to use, has a faster time to market, and provides flexibility."
"It's got probably the greatest amount of features, in terms of different technologies that you can automate and virtualize, out of any of the solutions out there."
"We have had developers produce code later than we wanted to, but we've had some other stuff that was dependent on that. So what we were able to do was virtualize these assets and then go forward with our developer and not have to wait for these additional services to be available."
"In the case of the virtualization of TCP/IP protocols for third-party terminal insurance, there was a device terminal, which was interacting with the application via the TCP/IP protocol. Most of the tools don't support that, but we were able to achieve it using Broadcom Service Virtualization."
"I think the pricing is quite fair because this solution provides a lot of functionalities, and is quite stable."
 

Cons

"New versions keep coming up. The challenge for us is to have the downtime to do the migrations. This could be improved upon. We would like fewer version changes and upgrades happening to the application. While the downtime is not that much, depending on the business processes, there are times few critical processes are running on a daily or hourly basis. We would expect the downtime to be even less for them."
"We would like to see more capability for integration and more customization available with some features."
"When we need to upgrade the bot version for various applications like SAP, the compatibility issues could be easier to resolve. The financial team is using version 5 or 6, but the automation engineer recommends only version 6 because it is more compatible. I think Automation Anywhere could handle these compatibility issues better."
"I would like to have the ability to schedule bots by whichever one is available."
"They need to make the solution more robust."
"For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user."
"The Excel command has some limitations that they are working on."
"I just came to understand that there is a cloud attached to it. I would like to see how the cloud is going to work, because every application is coming out with a cloud version. If you are not on-premise, then you will need to have Citrix automation."
"I really want to see more of the "express" kind of model, where you get a little bit for free. I'd love to be able to see you be able to edit and author tests without having to be connected to a licensed server. And then, if you want to go and execute tests, then you go and connect to the server... I think it would unblock people to be able to do a lot more work from home or from remote places, where they can't really connect to the server."
"​From a reporting perspective I think we would like to have a more user-friendly approach."
"More examples of portal-based virtualization."
"UI should be more user friendly: better usability, more testing oriented."
"The workstation component has a very out-dated UI and is in dire need of a facelift."
"I'd like to see more of the newer technologies included in there, looking mainly from a mobile perspective, possibly, so you can virtualize some of the aspects that we're going to be doing for mobile testing."
"They can always work on usability and making simple things simple to do. This is true of every product that deals with complexity."
"DevTest is pretty massive. It's hard to tell what different parts of it can be used to do different things. They should modulize it more."
 

Pricing and Cost Advice

"The starting price, which is a one-off fee is a bit high and this may deter mid and small-sized companies from acquiring and decide to shun the platform."
"In most of the cases, the product value is very good. If the infrastructure, implementation, and framework are good, then generally, the client can get a good return on investment."
"The Community Edition is a good offering from the company."
"No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate.""
"It is not cheap, but we are able to get an ROI."
"I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well."
"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."
"The certifications are free of cost."
"There is a yearly licensing cost, and I would give it a four out of five."
"I don't have the exact dollar amount, but we have spent close to $1,000,000 for a three-year agreement, for an enterprise level."
"There are additional fees for advanced-level technical support."
"I think the pricing is quite fair because this solution provides a lot of functionalities, and is quite stable."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
15%
Manufacturing Company
11%
Healthcare Company
5%
Financial Services Firm
41%
Computer Software Company
15%
Retailer
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
ITKO LISA, CA LISA, CA Service Virtualization
 

Learn More

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Union Bank, Swisscom, Autotrader, KPN, ING Bank, Best Buy, American Family Insurance, TESCO, Telefonica, Molina Healthcare, California DMV, Aktia, City Index, Con-way, DirecTV, GRU Airport, Liquidnet, NAB, Nordstrom, T-Mobile, TIM Brasil, 
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: December 2024.
830,726 professionals have used our research since 2012.