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Automation Anywhere vs Broadcom Service Virtualization comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (5th)
Automation Anywhere
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
554
Ranking in other categories
Business Process Management (BPM) (3rd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (3rd), Agentic Automation (2nd)
Broadcom Service Virtualiza...
Average Rating
8.2
Number of Reviews
97
Ranking in other categories
Service Virtualization (1st)
 

Mindshare comparison

Robotic Process Automation (RPA)
Service Virtualization
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
reviewer956754 - PeerSpot reviewer
Scalable with good recording and creating of virtual services, but it's not stable and there is no support for previous versions
The learning curve is an area that needs improvement, as well as stability and performance. Stability has to be improved. It is not a stable solution. Especially, when you create custom solutions there are issues with memory accumulation. I would prefer that they stop adding features, which is what they do. Instead, focus on stabilizing it and make it work. What's the point of adding new features? It just increases the cost. I'll give you an example; CA and I have continuous applications, and insight is one of the service activation components. It has never worked in any project, just for the namesake and for showing they have this one. Support needs improvement, they don't support the migration from an older version to the current version. The price can be reduced. This portal, after one week, if it is enterprise-assigned, will stop working. Now we have a policy that every week, we have a scheduled restart of everything, and maintain it. The stability is so poor that this is what is required. Broadcom acquired it recently, approximately a year ago. Broadcom was not involved with the software before. They were known for having a history with the hardware, physical devices, and appliances. Now, they are focusing on both. Much of their technical expertise, have gone. There is no expertise.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."
"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."
"I like the interface; it makes managing automation easy. We can set different schedules and templates for each task."
"Overall, the whole product is really nice and provides significant benefits."
"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."
"The best feature of Automate is its ease of use, which is a major selling point."
"The product effectively handles all the tasks we require."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"We needed scalability and the ability to perform 10,000 or 1,000 or 200 tasks at any moment. No other software that we have had could provide such scalability and is built in a modular way."
"We can do automation for some complex issues."
"I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors."
"We reduce the time that scientists spend on manual tasks and put them on more value-added work."
"It has helped us to save a lot of FTEs for our solutions that we have provided to our companies. Suppose a job which was done by a group of eight to nine people on a daily basis for 24 hours was taking a lot of time, so we created a bot with Automation Anywhere. It was done with a bot working 24/7. It reduced the numbers of guys required to do that process."
"Automation Anywhere receives high marks for its ease of use."
"WLM & Device Pool, where multiple devices perform the same thing parallel and complete the tasks at the same time. The credential manager for security is one of the most valuable features for storing credentials and providing security between the developer usage and future maintenance where passwords expire every 90 days."
"One of the strengths of Automation Anywhere is its user-friendly interface, which makes it accessible even to those without a development background."
"Scalability has actually worked well and we are able to bring it to multiple environments."
"Ability to vary the responses very easily (randomize, pick-lists, etc.)."
"It's got probably the greatest amount of features, in terms of different technologies that you can automate and virtualize, out of any of the solutions out there."
"I think the pricing is quite fair because this solution provides a lot of functionalities, and is quite stable."
"The ability to create virtual services and deploy them as Docker containers, and include them in our Jenkins build pipelines, is a valuable feature."
"The most valuable features are the recording and creating of virtual services."
"In the case of the virtualization of TCP/IP protocols for third-party terminal insurance, there was a device terminal, which was interacting with the application via the TCP/IP protocol. Most of the tools don't support that, but we were able to achieve it using Broadcom Service Virtualization."
"It is easy to use, has a faster time to market, and provides flexibility."
 

Cons

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."
"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."
"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."
"I currently have three bugs open with them that I don't know if they are addressed in the new release."
"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."
"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."
"Automation tools have a lot of dependency on the environment, particularly on machines. Reducing this dependency could increase success."
"We do not have a precise area that needs improvement, but sometimes while running bots that traverse through different websites, the screen hangs or takes time to fully load."
"Business processes are more complex and require experts to be brought in to automate."
"It does not easily integrate with customized solutions."
"We would like a smoother process for moving bots and tasks between the different development environments, from development to testing to production. We find this to be pretty cumbersome to work through."
"Applications like Microsoft Power Automate do have zero-code systems. I've not done much research on Automtin Anywhere in comparison. However, if Automation Anywhere could also have something of that sort, that would be a game changer."
"We encountered issues during the upgrade of the framework. We were using the older framework of version 10.3.5. When we were upgrading, we were having a few issues in terms of getting the proper hardware and software prerequisites. For some things, like getting the controls of some of the application's tools, we were getting Automation Anywhere's help."
"I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual."
"It is not a stable solution."
"The workstation component has a very out-dated UI and is in dire need of a facelift."
"I'd like to see more of the newer technologies included in there, looking mainly from a mobile perspective, possibly, so you can virtualize some of the aspects that we're going to be doing for mobile testing."
"We had to implement an external service catalog. We put it in ServiceNow. I would like to see an integrated service catalog."
"I would rate the tech support a nine out of ten. They need more knowledge about the connectivity to DevOps orchestration."
"One major feature I would like to see is on the user administration part. Right now, anybody can access any of the folders and any of the projects."
"DevTest is pretty massive. It's hard to tell what different parts of it can be used to do different things. They should modulize it more."
"UI should be more user friendly: better usability, more testing oriented."
 

Pricing and Cost Advice

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."
"Once you buy the software, you just pay for the support for backend help."
"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"The licensing fees are approximately $10,000 USD for between five and ten users."
"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."
"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."
"I believe it is $10,000 for Bot Creator."
"This is a value for the money product."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"The setup cost depends on multiple factors, so you need to get details before choosing."
"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."
"I think the pricing is quite fair because this solution provides a lot of functionalities, and is quite stable."
"I don't have the exact dollar amount, but we have spent close to $1,000,000 for a three-year agreement, for an enterprise level."
"There are additional fees for advanced-level technical support."
"There is a yearly licensing cost, and I would give it a four out of five."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
7%
Healthcare Company
7%
Computer Software Company
16%
Financial Services Firm
15%
Manufacturing Company
10%
Healthcare Company
6%
Financial Services Firm
39%
Computer Software Company
15%
Retailer
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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Also Known As

HelpSystems Automate, Automate
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
ITKO LISA, CA LISA, CA Service Virtualization
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Union Bank, Swisscom, Autotrader, KPN, ING Bank, Best Buy, American Family Insurance, TESCO, Telefonica, Molina Healthcare, California DMV, Aktia, City Index, Con-way, DirecTV, GRU Airport, Liquidnet, NAB, Nordstrom, T-Mobile, TIM Brasil, 
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: March 2025.
845,040 professionals have used our research since 2012.