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Automation Anywhere vs Sauce Labs comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Automate saves time and resources, achieving ROI quickly by reducing manual tasks and IT staff needs through automation.
Sentiment score
7.2
Automation Anywhere users achieve substantial time savings, productivity boosts, and ROI through reduced manual labor and error rates.
Sentiment score
8.0
Sauce Labs boosts ROI by optimizing release cycles, reducing costs, enhancing test efficiency, and enabling broader device testing.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
 

Customer Service

Sentiment score
7.4
Automate customer service is praised for responsive, effective support despite occasional communication issues, with knowledgeable and helpful staff.
Sentiment score
7.1
Automation Anywhere's support is praised for knowledge and quick resolutions, though some note slow responses and expertise variability.
Sentiment score
8.0
Sauce Labs' customer service is praised for responsiveness, friendliness, and efficiency, with most users highly satisfied despite occasional delays.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
 

Scalability Issues

Sentiment score
7.0
Automate offers scalable, cost-effective deployment with support for load balancing and high availability, although scaling complexity exists.
Sentiment score
7.5
Automation Anywhere excels in scalable automation with cloud integration, adaptable deployment, and user-friendly architecture across platforms.
Sentiment score
6.9
Sauce Labs is scalable but faces challenges with cost, VM limitations, outages, and requires more data centers for extensive scaling.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
For Windows-based applications, it provides UI interface automation, which enhances its scalability.
Automation Anywhere is highly scalable for both horizontal and vertical expansions.
I would rate it a nine out of ten for scalability.
 

Stability Issues

Sentiment score
7.0
Automate is praised for stability and performance, despite occasional errors, connectivity issues, and recommendations for server improvements.
Sentiment score
7.1
Automation Anywhere's stability is generally dependable, with improvements and updates enhancing reliability, though complex systems may encounter issues.
Sentiment score
6.8
Sauce Labs offers stable, reliable cloud testing with occasional issues, but improvements and timely support enhance user satisfaction.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
With the latest applications, there are no significant issues like freezing or crashing.
The platform runs smoothly, and the deployment process is user-friendly in both UAT and production environments.
It usually does not lag or crash.
 

Room For Improvement

Users seek improvements in web automation, UI, security, OCR, integration, documentation, stability, AI, cloud functionality, and community access.
Automation Anywhere needs development enhancements for better integration, error handling, cognitive capabilities, and intuitive interface, with focused scalability.
Users want clearer documentation, faster processing, better reports, improved integrations, more device coverage, accurate logging, and responsive support.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
 

Setup Cost

Automate offers a cost-effective, scalable pricing model with lower costs per bot, unlike UiPath and Blue Prism.
Automation Anywhere's pricing is competitive for large enterprises but high for SMEs, with costs and discounts impacting ROI perceptions.
Enterprise users find Sauce Labs pricing flexible but costly, recommending starting small and scaling to manage costs effectively.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
 

Valuable Features

Automate offers easy task development and integration with AI resources, efficiently handling tasks with strong support for secure transfers.
Automation Anywhere provides user-friendly bot creation, broad integration, and scalable cloud features for efficient automation and cost savings.
Sauce Labs offers cross-browser compatibility, video recording, and parallel test execution for scalable testing across multiple platforms and devices.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
 

Categories and Ranking

Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (5th)
Automation Anywhere
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
556
Ranking in other categories
Business Process Management (BPM) (3rd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (3rd), Agentic Automation (2nd)
Sauce Labs
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Functional Testing Tools (12th), Test Automation Tools (15th)
 

Mindshare comparison

Robotic Process Automation (RPA)
Functional Testing Tools
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
Joel Alonzo - PeerSpot reviewer
Metrics about testing across the company are easily accessible, and it's easy to get teams up and running
Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot. The other issue is that when you're behind a corporate proxy and inside a corporate network, it's a nightmare in general. And the problem that we've come up against over and over again is that a lot of our network staff don't want to open up giant CIDR blocks to internal traffic. Opening it up to one endpoint which is Sauce Labs, through a little API is perfectly fine. That's one IP address and it's no big deal. But for their virtual machines they have one jump box and that jump box contains an entire CIDR block that changes each time the tunnel starts up. In other words, if every call went into one IP and that got bounced back to a load balancer or net gateway, that would help a lot too. When I go to the network team and say, "Hey, we're using a product, a piece of software, and I need an entire CIDR block opened," the first and almost eternal response to that will be "absolutely not." Getting things set up and running is always going to be a bit of a struggle within any corporate environment. Most of that is not Sauce Labs' fault, but the things I just mentioned are things they could do to help deal with that struggle.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
7%
Healthcare Company
7%
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
10%
Healthcare Company
6%
Financial Services Firm
20%
Computer Software Company
16%
Retailer
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. ...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java....
 

Comparisons

 

Also Known As

HelpSystems Automate, Automate
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
No data available
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about Automation Anywhere vs. Sauce Labs and other solutions. Updated: March 2025.
846,617 professionals have used our research since 2012.