DX Unified Infrastructure Management and Auvik Network Management compete in the infrastructure and network management category. DX holds the upper hand in infrastructure management with its detailed dashboards and multi-tenant capabilities, whereas Auvik excels in network management due to its ease of use and strong alerting modules.
Features: DX Unified Infrastructure Management provides scalability, custom probes, and synthetic monitoring. Its detailed dashboards and multi-tenant capabilities address complex infrastructure needs. Auvik Network Management emphasizes easy-to-use, detailed network mapping, remote access functionality, strong alerting, and automated network discovery to enhance seamless network management.
Room for Improvement: DX Unified Infrastructure Management requires enhancements in VMware monitoring, maintenance mode functions, and reporting capabilities. Customization options and user interface design also need improvement. Auvik needs better logging features, improved integration with devices like Meraki, and advanced map customization. Enhancements in network discovery and reporting would reduce false positives.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management supports Hybrid Cloud, On-premises, and Public Cloud environments, offering flexibility but facing challenges in technical support since CA's acquisition. Auvik Network Management offers excellent deployment, particularly for Public Cloud, with responsive and effective customer service, though advanced technical support and integration details occasionally pose challenges.
Pricing and ROI: DX Unified Infrastructure Management is perceived as expensive, yet it offers substantial ROI through detailed infrastructure monitoring and automation, despite higher upfront costs. Auvik Network Management offers competitive pricing with a device-based model, providing great value for network management and quick ROI. Auvik is slightly costlier but justifies the expense with ease of use and wide-ranging features.
They were knowledgeable and responded quickly with accurate and useful information.
Although the support is good, resolving time takes longer than expected, especially for major issues that require escalation.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The platform scales well and supports our organizational needs.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Better support and more accessible resources are crucial.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
Auvik is a network management software that provides real-time visibility and control over network infrastructure.
It automates network mapping, monitoring, and troubleshooting, allowing IT teams to easily identify and resolve issues.
With its intuitive interface and powerful features, Auvik helps businesses optimize their network performance and ensure smooth operations.
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
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