We compared Auvik and IBM SevOne Network Performance Monitoring across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. IBM SevOne NPM is seen as costly, particularly for smaller businesses.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The topography and historical data are excellent; the latter essentially allows us to see back in time, which is helpful as users don't always report issues promptly. The ability to go back and look at historical data is a good feature."
"The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network."
"The instant email alerts Auvik sends are valuable because every second counts when a device is down."
"It's easy to get the information I need. I don't need to hunt for it or run queries to get it."
"That network visualization is really cool. I've been working here for a year now, and the first time I saw it I said, "Whoa, this is so cool"... With Auvik, the map is accurate. It is great and always updating. That's definitely one of the best features of Auvik."
"Monitoring is probably the most active thing Auvik does for us. If a particular device on the network goes down, we have that granularity to see which network element is causing the problem."
"My team has a lot of different needs and they will use it for monitoring server performance issues and the like. But the most important functionality for me, over the years, has been port mapping when I'm trying to figure out where a network has stopped responding."
"Auvik's auto-detection feature is something I haven't seen in other monitoring systems. We can keep track of our internal device tables to map the devices on the network. The diagram saves us a lot of time. Usually, our new customers don't provide much information about their networks, so we need to spend a lot of time logging into every single device, going into the CDP and LLDP, making nodes, building diagrams, and adding more information. Auvik does it instantaneously."
"I like SevOne's network flow reporting."
"The modules and the performance management reports that come with data insights are two of the most valuable features. I also find the reports for Wi-Fi, Netflow, LAN, and WAN for monitoring to be very good."
"Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us."
"I like the tool’s scalability and real-time reports. Earlier, we struggled to give real-time reports to clients. I also like the tool’s deployment model where we can deploy it either on-premises or in-house. We don’t have to carry the data all over the globe. Also, I am impressed with the tool's flow reporting and Wi-Fi."
"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."
"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."
"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."
"The feature that I have found most valuable is the scale-up and scale-down. The scale-up is an operation where the CPU boosts-up and then the memory will boost-up. That works awesomely."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Two weeks ago, we were able to access the support chat via a small button on the bottom right side of the screen. Now, that button has gone away... it has become pretty difficult to access support..."
"Auvik has less AI than what's readily available. I'd like for Auvik to incorporate more AI. I'm definitely a fan of more AI being integrated."
"I would like to see Auvik have some more documentation with a typical CM solution like Splunk. I want to see more examples of things like configuring port forwarding for firewalls. In addition to collecting data from different types of appliances, I would like to customize more of the metrics for each appliance."
"The logging features could be a little bit better polished, although that aspect is relatively new. It comes in as raw data, with different formats for different vendors. It's not immediately clear to people what's going on with some of that and you have to read through the codes. Some of the higher-end logging solutions, like Splunk, which is very expensive, can parse through it and correlate items better. Improvement to the logging features would be a value-add, but I'm still very happy that it exists."
"The biggest area for improvement is the speed of the website because it's not something we host. Each of our clients hosts an agent that gathers the logs and pushes it up. The website can be slow to click around in or click through."
"Sometimes we get false positives, which every now and then is not a big deal. But it would help if they made it a little easier to suppress some of the alarms."
"One drawback I found with Auvik was its inability to generate clear network diagrams."
"Although the network topology is excellent, it has a hard time picking up some devices on the network. A device might not be fully supported, or Auvik is unable to pull all the information from it."
"NMS has several areas for improvement. It should be more user-friendly inside of NMS for some of the functionality in there. It's been getting better the last version or two, but the there have been bugs in there whenever I've gone to new versions."
"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."
"There are a lot of pain points. My main problem is that we don't have a high availability system. There are 20 peers. We're going to lose the end-of-life appliances that are old. If we lose a peer and it doesn't come back, we lose all that data. The reason we don't have high availability is because it's double the charge."
"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."
"The method of searching for SIP and the way to create the groups."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"Some similar solutions offer end-to-end visibility."
"The tool needs improvement in non-Cisco SD-WAN."
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Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 139 reviews while IBM SevOne Network Performance Management (NPM) is ranked 39th in Network Monitoring Software with 53 reviews. Auvik Network Management (ANM) is rated 8.8, while IBM SevOne Network Performance Management (NPM) is rated 8.4. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Zabbix and Domotz, whereas IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds Network Device Monitor, NETSCOUT nGeniusONE and Splunk Enterprise Security. See our Auvik Network Management (ANM) vs. IBM SevOne Network Performance Management (NPM) report.
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