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Avada Software Infrared360 vs New Relic comparison

Avada Software and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Avada Software is ranked #77, while New Relic is ranked #5 with an average rating of 7.8. Avada Software holds a 0.1% mindshare in APM, compared to New Relic’s 6.6% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.
Avada Software Infrared360
Read 13 Avada Software Infrared360 reviews
  • 214 Views
  • 105 Comparison Views
100% willing to recommend
New Relic
Read 158 New Relic reviews
  • 16,752 Views
  • 13,067 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Avada Software Infrared360 and New Relic are key players in IT infrastructure monitoring. Avada Software Infrared360 is preferred for its comprehensive on-premise functionalities, while New Relic leads in cloud-based environments with advanced analytics features.

Features: Avada Software Infrared360 includes detailed on-premise monitoring, extensive customization options, and robust on-premise functionalities. New Relic offers powerful analytics, extensive integration capabilities, and real-time performance insights.

Room for Improvement: Avada Software Infrared360 needs better cloud integration, smoother user experience, and support for hybrid environments. New Relic requires improved cost management, easier navigation, and more cost efficiency.

Ease of Deployment and Customer Service: Avada Software Infrared360 has straightforward deployment but requires more hybrid support. New Relic's cloud deployment is seamless, but it needs more responsive customer service.

Pricing and ROI: Avada Software Infrared360 is cost-effective for on-premise use, though initial setup costs are noted. New Relic is pricier but offers higher ROI through its advanced features.

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Buyer's Guide
Avada Software Infrared360 vs. New Relic
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
77th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (5th), Message Oriented Middleware (MOM) (11th), Server Monitoring (36th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of New Relic is 6.6%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

it_user685326 - PeerSpot reviewer
An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.
Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.
Read full review
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has role-based access to queues, giving us more insights into problems."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"Monitoring that ties into our incident management system"
"The initial setup is straightforward. It is easy to track and easy to follow."
"It does everything we wanted it to do."
"The solution offers good documentation."
"End-user Synthetics and monitoring are very good."
"The pricing is pretty good."
"The product allows the developer to see the actual problems in the applications."
"We like the performance of the product."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
More New Relic pros
 

Cons

"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I would like an infrastructure network that provides real-time views, showing the issues."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
More New Relic cons
 

Pricing and Cost Advice

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Start small, then increase licensing later as per your demand."
"This solution required a license and it is better than some other competitors."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The pricing is fine."
"The solution is less expensive than AppNeta."
"We feel it's a little bit pricey."
"I loved this product, but we can no longer afford it, so we dropped it."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
More New Relic pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
41%
Manufacturing Company
9%
Computer Software Company
7%
Hospitality Company
5%
Educational Organization
52%
Computer Software Company
8%
Financial Services Firm
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
See all answers
 

Comparisons

IBM MQ vs Avada Software Infrared360 Logo
IBM MQ vs Avada Software Infrared360
Compared 70% of the time
Dynatrace vs Avada Software Infrared360 Logo
Dynatrace vs Avada Software Infrared360
Compared 30% of the time
More Avada Software Infrared360 Competitors
Dynatrace vs New Relic Logo
Dynatrace vs New Relic
Compared 12% of the time
Elastic Observability vs New Relic Logo
Elastic Observability vs New Relic
Compared 12% of the time
Datadog vs New Relic Logo
Datadog vs New Relic
Compared 9% of the time
Azure Monitor vs New Relic Logo
Azure Monitor vs New Relic
Compared 5% of the time
Splunk AppDynamics vs New Relic Logo
Splunk AppDynamics vs New Relic
Compared 5% of the time
More New Relic Competitors
 

Product Reports

Buyer's Guide
Avada Software Infrared360
April 2025
Avada Software Infrared360 reportDownload Avada Software Infrared360 product report
Buyer's Guide
New Relic
March 2025
New Relic reportDownload New Relic product report
 

Also Known As

Infrared360
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as  JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work.  Within those spaces are only the objects and resources the user has been granted visibility.  Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.                 

  *Kafka coming soon 

Avada Software

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?
  • Java Tracking: Efficiently monitor Java applications.
  • Infrastructure Monitoring: Comprehensive overview of infrastructure health.
  • APM: In-depth application performance monitoring.
  • Tight Integration: Seamless integration across different system layers.
  • Health Maps: Visual representation of system health.
  • Customizable Dashboards: Personalized data display and insights.
  • Drill-Downs: Detailed analysis at multiple levels.
What benefits and ROI should users look for in reviews?
  • Application Insights: Detailed understanding of application performance.
  • Accurate Alerts: Immediate notifications for issues.
  • Traceability: Enhanced end-to-end traceability for problem resolution.
  • Scalability: Accommodation of growing infrastructure.
  • Flexible Query Design: Adaptable search and analysis functionality.
  • Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic
 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Buyer's Guide
Avada Software Infrared360 vs. New Relic
April 2025
Free Report: Avada Software Infrared360 vs. New Relic
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.