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Basecamp vs Smartsheet comparison

Basecamp and Smartsheet are both solutions in the Project Management Software category. Basecamp is ranked #20 with an average rating of 9.0, while Smartsheet is ranked #5 with an average rating of 7.8. Basecamp holds a 0.9% mindshare in PMS, compared to Smartsheet’s 5.0% mindshare. Additionally, 66% of Basecamp users are willing to recommend the solution, compared to 92% of Smartsheet users who would recommend it.
Basecamp
Read 3 Basecamp reviews
  • 332 Views
  • 252 Comparison Views
66% willing to recommend
Smartsheet
Read 40 Smartsheet reviews
  • 5,075 Views
  • 1,674 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Basecamp and Smartsheet based on real PeerSpot user reviews.

Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Basecamp vs. Smartsheet Report (Updated: October 2024).
Buyer's Guide
Basecamp vs. Smartsheet
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
8.1
Smartsheet is highly scalable, integrates with Microsoft Teams and Jira, supports collaboration, but may require licensing for advanced features.
 

Valuable Features

No sentiment score available
Sentiment score
8.0
Smartsheet's intuitive interface, real-time collaboration, and extensive features enhance project management efficiency and appeal to diverse users.
 

Room For Improvement

No sentiment score available
Sentiment score
5.4
Smartsheet needs an intuitive UI, better integration, real-time collaboration, enhanced project management, and improved customer service responsiveness.
 

Stability Issues

No sentiment score available
Sentiment score
8.1
Users praise Smartsheet's reliable stability, minor lags, and cloud accessibility, scoring it 8-10 for performance despite initial setup challenges.
 

Customer Service

No sentiment score available
No sentiment score available
Smartsheet offers praised email support and resources, yet has mixed reviews on ticket handling and customer service efficiency.
 

Setup Cost

No sentiment score available
No sentiment score available
Smartsheet provides flexible enterprise pricing, with per-user costs, free options, and competitive advantages over Microsoft Project.
 

Categories and Ranking

Basecamp
Ranking in Project Management Software
20th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Smartsheet
Ranking in Project Management Software
5th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
40
Ranking in other categories
Project Portfolio Management (4th)
 

Mindshare comparison

As of November 2024, in the Project Management Software category, the mindshare of Basecamp is 0.9%, up from 0.9% compared to the previous year. The mindshare of Smartsheet is 5.0%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Abenazzer Tadesse - PeerSpot reviewer
An easy-to-use project management solution with good stability and scalability
The recent update on the solution has made it a little bit complex. For example, to create a team and a project, there is a separate button that you need to click. Recently they updated it with only one button making it difficult for us to create teams or supply teams other than a project. Hence the solution could be more user-friendly. Additionally, some additional features need to be integrated so it'll be easy for other companies or project managers to manage software projects.
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Asma Ali - PeerSpot reviewer
Easy to use, simple to set up, and great for non co-located environments
At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
41%
Manufacturing Company
7%
Healthcare Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Basecamp?
The ease of use is valuable.
See all answers
What is your experience regarding pricing and costs for Basecamp?
The licensing costs are approximately $900 annually. I rate the price a four out of ten, with one being cheap and ten being expensive.
See all answers
What needs improvement with Basecamp?
The recent update on the solution has made it a little bit complex. For example, to create a team and a project, there is a separate button that you need to click. Recently they updated it with onl...
See all answers
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
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What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
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What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
See all answers
 

Comparisons

No data available
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ServiceNow Strategic Portfolio Management vs Smartsheet
Compared 15% of the time
Microsoft Project vs Smartsheet Logo
Microsoft Project vs Smartsheet
Compared 13% of the time
Broadcom Clarity vs Smartsheet Logo
Broadcom Clarity vs Smartsheet
Compared 13% of the time
Planisware vs Smartsheet Logo
Planisware vs Smartsheet
Compared 12% of the time
Adobe Workfront vs Smartsheet Logo
Adobe Workfront vs Smartsheet
Compared 8% of the time
More Smartsheet Competitors
 

Product Reports

Buyer's Guide
Project Management Software
November 2024
Basecamp reportDownload Basecamp product report
Buyer's Guide
Smartsheet
October 2024
Smartsheet reportDownload Smartsheet product report
 

Learn More

Basecamp
Video not available
Smartsheet
 

Overview

Basecamp is a web-based project-management tool developed by Basecamp and launched in 2004, with a new version being launched in 2012. Basecamp offers to-do lists, wiki-style web-based text documents, milestone management, file sharing, time tracking, and a messaging system. Basecamp Classic also offers integration with Basecamp's own Campfire product, and features APIs that are used by a host of web and mobile apps. Basecamp Classic's interface is available in different languages (e.g. Spanish, French, Italian, German, Finnish and Japanese). The newer version of Basecamp currently only supports English as the interface language.

Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.

Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.

 

Sample Customers

Ashland Addison Florist Co., Victory Auto Wreckers, Ideal Box Co., Hollymatic Corp.
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Buyer's Guide
Basecamp vs. Smartsheet
October 2024
Free Report: Basecamp vs. Smartsheet
Find out what your peers are saying about Basecamp vs. Smartsheet and other solutions. Updated: October 2024.
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See our list of best Project Management Software vendors and best Project Portfolio Management vendors.

We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.