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Betty Blocks vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Betty Blocks
Ranking in Rapid Application Development Software
34th
Ranking in No-Code Development Platforms
27th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Now Platform
Ranking in Rapid Application Development Software
13th
Ranking in No-Code Development Platforms
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Low-Code Development Platforms (8th)
 

Mindshare comparison

As of July 2025, in the Rapid Application Development Software category, the mindshare of Betty Blocks is 0.2%, down from 0.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Hans De Groot - PeerSpot reviewer
The solution is stable and has good support, but is expensive
Betty Blocks, when I started with it, was similar to a back-end platform with the ability to have a standardized back-office UI out of the box, which is perfect for a lot of situations. For more customer-facing UIs, we had to create the front end ourselves, building endpoints with HTML and JavaScript. Then Betty Blocks started in 2018 with the page builder. This allowed us to create drag-and-drop interfaces. That was quite cumbersome. Now Betty Blocks is entering a new generation of it - next generation forms - which should be a lot better. The most valuable feature is the back end. The way we can create action flows for things such as sending emails, creating PDF reports, or connecting to web services is very complete. I never experience a lack of functionality in it. The standardized back-office UI is said to be deprecated over time, which is a shame, because it is a real time-saver and is one of their strong points, only if it was kept up-to-date.
SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the back end."
"The solution is a seamless tool that can integrate with all applications."
"The integration with other tools is pretty good."
"It is a scalable and a stable platform."
"The incident management has been the most useful feature for us."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"It is a stable solution...It is a scalable solution."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
 

Cons

"In many cases, they make choices where flexibility is a little bit degraded, but if you leave everything open and the flexibility is great then the usability is a little bit less."
"What I find lacking in the software is its ability to query the database."
"I would like to see full integration with AI."
"ServiceNow Now Platform's automation process needs improvement."
"The cost has room for improvement. It is currently expensive."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible."
"The initial setup requires a lot of customization based on the individual company's processes."
"The licensing for this solution, with respect to the user, needs to be improved."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"The analytics should be more readily available on the base product."
 

Pricing and Cost Advice

"The pricing structure that we have been working with was based on a number of blocks."
"The pricing is quite high, but the pricing is also not very transparent."
"The product is very expensive."
"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
"There are extra expenses for maintaining the product apart from the licenses."
"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Computer Software Company
9%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
 

Overview

 

Sample Customers

KPMG, TELE2, Sligro Food Group, Ymere, Flexpoint Group
experian, beachbody, health partners
Find out what your peers are saying about Betty Blocks vs. ServiceNow Now Platform and other solutions. Updated: June 2025.
861,524 professionals have used our research since 2012.