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BeyondTrust Remote Support vs Teleport comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
24th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (14th)
Teleport
Ranking in Privileged Access Management (PAM)
16th
Average Rating
9.0
Reviews Sentiment
6.4
Number of Reviews
1
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (22nd)
 

Mindshare comparison

As of April 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Teleport is 3.4%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Jyothikumar C - PeerSpot reviewer
Streamlined access management through integration and simplified setup
Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers. It integrates well with single sign-on (SSO) and Ansible Playbooks, allowing me to manage inventories easily. Teleport provides a straightforward setup process with a single command line, making it easier to manage the onboarding and offboarding of team members.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"We are able to be more effectively connected to computers and servers all over the world."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers."
"I recommend it for its straightforward setup and strong security features."
 

Cons

"One potential improvement is in the support department."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Technical support for this region can be improved."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Although the learning curve is steep, the product is well-documented.​"
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
 

Pricing and Cost Advice

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"We pay every year for the box, and there are no additional costs."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"We believe for the money, it is worth what you pay."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Computer Software Company
19%
Financial Services Firm
13%
Comms Service Provider
10%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
What needs improvement with Teleport?
I cannot download or share session recordings directly with others, which would be useful for documentation or reviews. Additionally, while the backend worker can be upgraded, there is a limitation...
What is your primary use case for Teleport?
I use Teleport to replace the normal authentication mechanism as part of a zero-trust architecture. It is particularly useful because, in a remote environment, I cannot trust any devices. I can sha...
What advice do you have for others considering Teleport?
I rate Teleport nine out of ten. Security-wise, it is very secure and easy to use for remote access. I recommend it for its straightforward setup and strong security features.
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
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