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BeyondTrust Remote Support vs Teleport comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
24th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (14th)
Teleport
Ranking in Privileged Access Management (PAM)
16th
Average Rating
9.0
Reviews Sentiment
6.4
Number of Reviews
1
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (22nd)
 

Mindshare comparison

As of April 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Teleport is 3.4%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Jyothikumar C - PeerSpot reviewer
Streamlined access management through integration and simplified setup
Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers. It integrates well with single sign-on (SSO) and Ansible Playbooks, allowing me to manage inventories easily. Teleport provides a straightforward setup process with a single command line, making it easier to manage the onboarding and offboarding of team members.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"I personally like the ability to share files with other machines."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers."
"I recommend it for its straightforward setup and strong security features."
 

Cons

"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"In the next release, I would like remote access to Chrome included."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Technical support for this region can be improved."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Although the learning curve is steep, the product is well-documented.​"
"One potential improvement is in the support department."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
 

Pricing and Cost Advice

"I would prefer that it was more affordable."
"We believe for the money, it is worth what you pay."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The solution is subscription-based and depends on the number of admin users."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"Bomgar has a very fair pricing structure."
"BeyondTrust Remote Support is a very expensive product."
"We pay every year for the box, and there are no additional costs."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Computer Software Company
20%
Financial Services Firm
14%
Comms Service Provider
9%
Legal Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
What needs improvement with Teleport?
I cannot download or share session recordings directly with others, which would be useful for documentation or reviews. Additionally, while the backend worker can be upgraded, there is a limitation...
What is your primary use case for Teleport?
I use Teleport to replace the normal authentication mechanism as part of a zero-trust architecture. It is particularly useful because, in a remote environment, I cannot trust any devices. I can sha...
What advice do you have for others considering Teleport?
I rate Teleport nine out of ten. Security-wise, it is very secure and easy to use for remote access. I recommend it for its straightforward setup and strong security features.
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
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