We performed a comparison between BeyondTrust Remote Support and Check Point Remote Access VPN based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The solution is stable."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Check Point Remote Access VPN provides strong security features, including encryption, authentication, endpoint security, access control, and centralized management."
"It offers a simple configuration and setup."
"The biggest advantage of Check Point Remote Access VPN is that we already use the Check Point firewall. We only needed to enable the feature and do the configuration in order to enable the VPN feature. We didn't need to buy or manage new hardware. This was a big advantage."
"Our number of users working remotely vastly increased during the COVID 19 pandemic. Check Point Remote Access VPN allowed us to quickly make the transition from in-office to remote work."
"For us, it was essential to integrate with Active Directory, which is our credentials repository."
"The biggest advantage of Check Point Remote Access VPN is that we already use the Check Point firewall. We only needed to enable the feature and do the configuration in order to enable the VPN feature. We didn't need to buy or manage new hardware."
"Check Point Remote Access VPN has some useful features, and configuring it is relatively straightforward."
"Setup using the manuals was easy."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The possibility to integrate a chatbot would take this product to the next level."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Lacks remote support and privileged remote access in the one product."
"This is the best version we are using, however, if some changes can be made in the next release, I'd like to see adjustments to the time period and internet connectivity."
"The maximum it is giving us is only 5 licenses and if you need more, they must be purchased separately."
"In the case of URL translation of the VPN Web portal, the requests made from the front end to the back end weren't valid (due to the use of dynamic subdomains). In the case of host translations, the request was made to the same host, however, we cannot specify the ports, which, in our case, are used to redirect to different servers."
"Improved scalability would allow the solution to handle larger numbers of users and devices without a significant impact on performance."
"In my organization, there aren't Linux users, however, I know it has difficulties offering secure access for customers who use this operating system."
"Price category and smooth renewal of agreement should be considered for flawless and quick onboarding of clients and partners."
"Compliance Check on Check Point should be improved by having more configurable conditions to support multi-platforms and adding more granularity."
"The VPN remote Access blade could be improved."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Check Point Remote Access VPN is ranked 5th in Remote Access with 62 reviews. BeyondTrust Remote Support is rated 9.0, while Check Point Remote Access VPN is rated 8.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Check Point Remote Access VPN writes "Is easy to use and has a nice interface, but the scalability needs to improve". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Clarity SM, whereas Check Point Remote Access VPN is most compared with OpenVPN Access Server, Cisco AnyConnect Secure Mobility Client, Fortinet FortiClient, Check Point Harmony Mobile and Zscaler Zero Trust Exchange. See our BeyondTrust Remote Support vs. Check Point Remote Access VPN report.
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