We performed a comparison between BigFix and OpenText ZENworks Configuration Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For the price, the features included with Microsoft are appealing."
"There has been a noticeable increase in productivity for both my organization and clients."
"We have one MDM that works with Windows, iOS, and Android."
"The main advantage is that Intune performs its intended functions effectively."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"The most valuable feature is the UEM capabilities."
"In terms of technical support, you will get an immediate response."
"Intune's feature that I have found most valuable is its auto-pilot feature."
"BigFix has drastically reduced the maintenance window period to patch and reboot servers."
"Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization."
"I’ve found patching to be the most valuable feature of the solution."
"It allows for visibility into the OT, the industrial environments, that didn't exist before which is a big piece and has benefited my organization. Second, the speed at which people can patch is night and day versus SCCM scan or another similar solution."
"The architecture for patching and the 100% correct reporting makes BigFix stand apart from other solutions."
"Vulnerability scanning and patch automation."
"Almost every feature is wonderful in BigFix. It is very stable, and we can rely on it. It is an awesome tool."
"This has very much improved our organization by saving time to deploy thousands of endpoints to our customers."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
"The most valuable feature is the impact analysis."
"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."
"It would be better if they can reduce the cost of the license."
"I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed."
"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."
"It would be helpful if there was proactive remediation."
"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."
"Technical support is not that great."
"I would eventually like to see a SaaS offering, a cloud-hosted BigFix instance where we only have to put a relay in our environment."
"The console interface is not friendly, and requires training before using it in production."
"It can be improved speed-wise. They can make it a little bit light. If you do any query for servers in bulk, it can take some time. Similarly, creating a job can take some time."
"The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things."
"I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals."
"I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for your ServiceNow or your Qualys. More API connectivity to make it easier to integrate to other tools."
"I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools."
"The solution could improve by adding support drivers for different systems and equipment. When you have a lot of different computers if they could fix how to install any updates, firmware, or drivers for different systems or servers it would be good."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
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Earn 20 points
BigFix is ranked 5th in Configuration Management with 91 reviews while OpenText ZENworks Configuration Management is ranked 20th in Configuration Management. BigFix is rated 8.6, while OpenText ZENworks Configuration Management is rated 8.0. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of OpenText ZENworks Configuration Management writes "It allows us to deploy applications and primitive desktops globally. The upgrade cycle is very long". BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Tanium and ManageEngine Patch Manager Plus, whereas OpenText ZENworks Configuration Management is most compared with Microsoft Configuration Manager. See our BigFix vs. OpenText ZENworks Configuration Management report.
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