Bitrix24 vs Interactive Intelligence comparison

Bitrix24 and Genesys are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while Genesys is ranked #70. Bitrix24 holds a 2.0% mindshare in CRM, compared to Genesys’s 0.1% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

796 Views
623 Comparison Views

90% willing to recommend

Interactive Intelligence

Read 2 Interactive Intelligence reviews

88 Views
49 Comparison Views

100% willing to recommend

Bitrix24

Interactive Intelligence

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Executive SummaryUpdated on Dec 19, 2024

Interactive Intelligence and Bitrix24 compete in communication and collaboration solutions. Interactive Intelligence leads in enterprise-level features, while Bitrix24 appeals to a broader business range through its comprehensive feature set.

Features: Interactive Intelligence offers advanced call routing, analytics, and business communication tools, tailored for complex organizational needs. Bitrix24 provides a platform with CRM, project management, and social intranet tools, enabling versatility for various business needs.

Ease of Deployment and Customer Service: Interactive Intelligence offers a customized deployment model with dedicated customer support, ideal for enterprises requiring customization. Bitrix24 delivers cloud-based deployment with agile customer service, suitable for scalability and reduced IT burden.

Pricing and ROI: Interactive Intelligence involves higher setup costs, focusing on long-term ROI with its enterprise-grade solutions. Bitrix24 features competitive pricing with significant ROI potential for small to medium-sized businesses through its comprehensive capabilities.

To learn more, read our detailed Bitrix24 vs. Interactive Intelligence Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. Interactive Intelligence

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

Interactive Intelligence

Ranking in CRM

70th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, down from 2.1% compared to the previous year. The mindshare of Interactive Intelligence is 0.1%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Luis Teran

Engineer at Cyber Sea

Reliable with very good social media integration and easy to use

The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"It is easy to use and very stable."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"The product is user-friendly."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

More Bitrix24 pros

"The social media integration is excellent."

"Interactive Intelligence is quite user friendly."

Cons

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"Bitrix24’s interface needs to be improved."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"I would like to see improvements with Bitrix24's marketing automation."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

More Bitrix24 cons

"The initial setup can be a bit difficult."

"The problem with this current system is that the support is not great."

Pricing and Cost Advice

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Licenses are cheap compared to other solutions."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"The pricing for this program is reasonable."

"We were using the free version which was really limited in terms of functionality."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"The product's pricing is okay for me. It is not expensive."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

More Bitrix24 pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

11%

Government

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

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Asana vs Bitrix24

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eGain Solve vs Interactive Intelligence

Compared 57% of the time

Genesys Cloud CX vs Interactive Intelligence

Compared 43% of the time

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Product Reports

Buyer's Guide

Bitrix24

April 2025

Download Bitrix24 product report

Buyer's Guide

CRM

March 2025

Download Interactive Intelligence product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

Genesys

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Buyer's Guide

Bitrix24 vs. Interactive Intelligence

April 2025

Free Report: Bitrix24 vs. Interactive Intelligence

Find out what your peers are saying about Bitrix24 vs. Interactive Intelligence and other solutions. Updated: April 2025.

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