BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Complete comparison

BlackBerry and Broadcom are both solutions in the Endpoint Protection Platform (EPP) category. BlackBerry is ranked #19 with an average rating of 8.4, while Broadcom is ranked #38 with an average rating of 8.6. BlackBerry holds a 1.1% mindshare in EPP, compared to Broadcom’s 0.5% mindshare. Additionally, 85% of BlackBerry users are willing to recommend the solution, compared to 86% of Broadcom users who would recommend it.

BlackBerry Cylance Cybersec...

Read 44 BlackBerry Cylance Cybersecurity reviews

3,417 Views
2,603 Comparison Views

85% willing to recommend

Symantec Endpoint Security ...

Read 17 Symantec Endpoint Security Complete reviews

1,015 Views
752 Comparison Views

86% willing to recommend

BlackBerry Cylance Cybersec...

Symantec Endpoint Security ...

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Executive SummaryUpdated on Jan 12, 2025

BlackBerry Cylance Cybersecurity and Symantec Endpoint Security Complete are leading competitors in the cybersecurity solutions market. BlackBerry Cylance appears to have the upper hand due to its AI-driven approach and minimal system impact, whereas Symantec offers broader adaptability and more comprehensive integrative features.

Features: BlackBerry Cylance leverages AI and machine learning, providing effective zero-day threat defense and minimal system impact. Its centralized dashboard and CylanceOPTICS add-on enhance holistic endpoint management and advanced scanning capabilities. Symantec boasts advanced firewall protection, real-time threat rejection through SONAR, and adaptable security features that integrate well into diverse systems.

Room for Improvement: BlackBerry Cylance could enhance its interface and reporting features, as users report challenges with false positives and threat information clarity. Symantec faces criticisms for complex software deployment, heavy resource consumption, and limited cloud-based functionalities, indicating a need for streamlined management and resource efficiency improvements.

Ease of Deployment and Customer Service: BlackBerry Cylance allows flexible deployment across public, private, and hybrid environments, though customer service feedback is mixed. Symantec, primarily deployed in on-premises settings with some cloud options, is praised for customer service but criticized for installation and support complexities.

Pricing and ROI: BlackBerry Cylance is seen as higher-priced but justified by its advanced features and minimal system impact, offering significant ROI through reduced downtime. Symantec's cost-effectiveness is hampered by additional expenses for full coverage, impacting affordability but yielding significant ROI through enhanced security and labor hour reductions.

To learn more, read our detailed BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete Report (Updated: April 2025).

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BlackBerry Cylance Cybersec...

Ranking in Endpoint Protection Platform (EPP)

19th

Average Rating

8.0

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Endpoint Security ...

Ranking in Endpoint Protection Platform (EPP)

38th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Symantec Endpoint Security Complete is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Featured Reviews

Sooraj Makkancherrry

Security Operations Manager at Philips

Doesn't have daily updates, which is important for healthcare IT

I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

Read full review

Livin Sunil

Information Security Engineer at M.Tech

Provides comprehensive protection with a need for a more intuitive interface

Security Complete comes with antivirus plus EDR, which is a convergence of antivirus and EDR. I have both the antivirus and EDR features constantly, allowing my team's customers to conduct detailed analyses of where attacks have occurred or if any malicious files are present, which devices or files have been targeted. It provides a greater level of view, making it easy for my team to mitigate those particular attacks.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected."

"One of the best features of the solution is that it's easy to deploy."

"The solution is very quick at easily changing the levels of protection for each computer and the server."

"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue."

"We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting."

"Very easy to deploy. It can be done one by one or deployed by customizing an MSI file for GPO push."

"The solution is easy to deploy."

"The solution is stable."

More BlackBerry Cylance Cybersecurity pros

"The most valuable feature of this solution is the advanced rate firewall protection, the URL filtering."

"In reference to zero-day attacks, we immediately get signatures from the Symantec site. That is good."

"The tool's performance is good. It provides efficient updates quickly, even before threats are encountered in our environment. We've been using this solution for the last fifteen years and have found it very good. It helps to prevent ransomware attacks. We are already using its antivirus and firewall solutions. It has asset management and XDR features."

"The solution prevents any damage from viruses and provides risk mitigation for virus threats."

"I am impressed with the tool's detection response."

"It protects emails and messages shared between users."

"The solution's most important feature is its reliability. It is not heavy on the workstation."

"I like that Symantec can update directories."

More Symantec Endpoint Security Complete pros

Cons

"It needs real analysis of quarantined files. The EDR product isn't showing much right now."

"They could improve on the false positives, reporting and whitelisting features."

"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."

"The security scripting needs improvement. It needs deeper security for scripting."

"It's a good solution but some features just need to be updated."

"The solution should implement AI in the product."

"I would say one thing that they might need to bring in is protection for mobile devices."

"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."

More BlackBerry Cylance Cybersecurity cons

"An area for improvement in Symantec Endpoint Security Complete is that it needs to be developed more because competitors have started providing EDR and XDR functionalities, but in the product, those are still missing. Another area for improvement in Symantec Endpoint Security Complete is that it needs to be lightweight. Currently, the product is very heavy when compared to other vendors. It takes up too much space on the hard drive and the memory."

"They could improve the user interface."

"Any traffic coming through should be recognized whether it is a legitimate URL or not."

"Enhancements in malware analysis and behavior detection would be beneficial."

"The product’s scalability must be improved."

"Symantec Endpoint Security Complete does not cover everything on the cloud. It does not cover the workstation emails. There are risks associated with it."

"The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture... we would have to migrate all the infrastructure to be managed by the cloud to deploy this feature, so we have not deployed it."

"There are some limitations from the cloud security point of view."

More Symantec Endpoint Security Complete cons

Pricing and Cost Advice

"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."

"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."

"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."

"We pay our license on a yearly basis and have just renewed for two years."

"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."

"Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."

"The solution provides me with competitive pricing."

More BlackBerry Cylance Cybersecurity pricing and cost advice

"I'm recommending going with three-year licensing, rather than the yearly licensing option for this product."

"In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher."

"Symantec Endpoint Security Complete is not expensive."

"The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions."

"License renewal is not a straightforward process. I have a three-year subscription. It takes a long time to renew the license after three years. It is not proactive on that. The solution is expensive for the coverage that it does. I have to include other products to complement the protection that Symantec Endpoint Security Complete does not cover. We have to pay 18 euros. There are no additional support or maintenance costs."

"The pricing is good. It's good value for the money."

"It's cost-effective and well-suited for smaller to midrange companies."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Government

Financial Services Firm

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Blackberry Protect?

It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.

See all answers

What is your experience regarding pricing and costs for Blackberry Protect?

The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.

See all answers

What needs improvement with Blackberry Protect?

See all answers

What do you like most about Symantec Endpoint Security Complete?

The solution prevents any damage from viruses and provides risk mitigation for virus threats.

See all answers

What is your experience regarding pricing and costs for Symantec Endpoint Security Complete?

Symantec Endpoint Security Full/Complete license is not expensive and advise using the full feature.

See all answers

What needs improvement with Symantec Endpoint Security Complete?

They could improve the user interface. Currently, everything is pretty good, however, when it comes to the Maniac and Protection, there could be enhancements.

See all answers

Comparisons

Microsoft Defender for Endpoint vs BlackBerry Cylance Cybersecurity

Compared 21% of the time

CrowdStrike Falcon vs BlackBerry Cylance Cybersecurity

Compared 15% of the time

SentinelOne Singularity Complete vs BlackBerry Cylance Cybersecurity

Compared 6% of the time

Cisco Secure Endpoint vs BlackBerry Cylance Cybersecurity

Compared 6% of the time

Kaspersky Endpoint Security for Business vs BlackBerry Cylance Cybersecurity

Compared 5% of the time

More BlackBerry Cylance Cybersecurity Competitors

Symantec Endpoint Security Enterprise vs Symantec Endpoint Security Complete

Compared 77% of the time

Microsoft Defender for Business vs Symantec Endpoint Security Complete

Compared 10% of the time

Kaspersky Endpoint Detection and Response Optimum vs Symantec Endpoint Security Complete

Compared 8% of the time

Malwarebytes vs Symantec Endpoint Security Complete

Compared 4% of the time

More Symantec Endpoint Security Complete Competitors

Product Reports

Buyer's Guide

BlackBerry Cylance Cybersecurity

April 2025

Download BlackBerry Cylance Cybersecurity product report

Buyer's Guide

Symantec Endpoint Security Complete

March 2025

Symantec Endpoint Security Complete report

Download Symantec Endpoint Security Complete product report

Also Known As

Blackberry Protect

No data available

Overview

BlackBerry Cylance provides endpoint security, threat protection, and antivirus capabilities, using AI and machine learning for protection against malware and ransomware on desktops, servers, and virtual machines worldwide. Its AI-driven threat detection operates even with limited internet, facilitating effective threat management.

BlackBerry Cylance's centralized dashboard simplifies threat management and vulnerability protection for organizations globally. The platform combines AI and machine learning to deliver superior zero-day threat protection and minimize CPU usage, offering stable and accurate threat detection without frequent updates. It includes tools like CylanceOPTICS and CylancePERSONA for enhanced user behavior monitoring and adopts a proactive approach that effectively manages threats at various lifecycle stages. Renowned for stability and performance, it efficiently prevents unauthorized applications while maintaining system productivity.

What are the main features of BlackBerry Cylance?

Minimal CPU Usage: Efficiently operates without taxing computer resources.
AI and Machine Learning: Advanced technology for zero-day threat protection.
Lightweight Design: Functions without constant updates for simplified usage.
Centralized Management: Offers a user-friendly, intuitive dashboard.
CylanceOPTICS and PERSONA: Tools for in-depth user behavior analysis.

What are key benefits to look for in user reviews?

Effective Malware Detection: Recognized accuracy in identifying security threats.
Proactive Threat Mitigation: Actively detects and manages threats.
Stability and Performance: Consistent protection without hampering system performance.
Reduced Unauthorized Access: Limits unpermitted application activity.

In the professional sector, BlackBerry Cylance is leveraged to protect crucial infrastructure through a robust approach accommodating environments with limited connectivity. Its widespread deployment in industries, including healthcare and finance, is attributed to its ease of deployment and comprehensive protection capabilities. However, enhancements in reporting, pricing structures, and technical support are avenues for development, reflecting user feedback for improving detection rates and overall dashboard usability.

BlackBerry

Symantec Endpoint Security (SES) Complete delivers comprehensive protection for all your traditional and mobile devices across the entire attack chain. Symantec endpoint innovations include behavioral isolation, Active Directory security, and Threat Hunter technologies to protect your endpoints against sophisticated threats and targeted attacks. For higher return-on-investment and lower total cost of ownership, this single-agent solution supports on-premises, hybrid, and cloud-based deployments.

Broadcom

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Information Not Available

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

April 2025

Free Report: BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

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