BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Enterprise comparison

BlackBerry and Broadcom are both solutions in the Endpoint Protection Platform (EPP) category. BlackBerry is ranked #19 with an average rating of 8.4, while Broadcom is ranked #26 with an average rating of 8.3. BlackBerry holds a 1.1% mindshare in EPP, compared to Broadcom’s 0.4% mindshare. Additionally, 85% of BlackBerry users are willing to recommend the solution, compared to 89% of Broadcom users who would recommend it.

BlackBerry Cylance Cybersec...

Read 44 BlackBerry Cylance Cybersecurity reviews

3,417 Views
2,603 Comparison Views

85% willing to recommend

Symantec Endpoint Security ...

Read 30 Symantec Endpoint Security Enterprise reviews

1,033 Views
821 Comparison Views

89% willing to recommend

BlackBerry Cylance Cybersec...

Symantec Endpoint Security ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

BlackBerry Cylance Cybersecurity and Symantec Endpoint Security Enterprise compete in the endpoint protection category. BlackBerry Cylance may have the upper hand with its AI-driven threat prevention and minimal system impact, while Symantec offers distinguished firewall and intrusion prevention capabilities.

Features: BlackBerry Cylance features AI and ML-based protection, lightweight operation, and minimal impact on system resources. Its machine-learning-driven database enhances zero-day threat detection. Symantec offers advanced firewall management, intrusion prevention, and a comprehensive security approach integrating network protection with endpoint security.

Room for Improvement: BlackBerry Cylance faces issues with high false positives, complicated alert management, and limited reporting. Users experience difficulties with whitelisting and managing false positives. Symantec requires improvement in firewall control, user interface modernization, and reporting flexibility. Its documentation and geographic support are noted for possible enhancement.

Ease of Deployment and Customer Service: BlackBerry Cylance supports deployment across cloud environments, with mixed feedback on technical support quality. Symantec's deployments also span various environments, receiving generally positive feedback on customer service, although some users suggest the need for quicker support.

Pricing and ROI: BlackBerry Cylance is considered pricey but offers good ROI due to its effective endpoint protection and reduced incident response times. Symantec is often viewed as competitively priced for enterprises, though the cost increase for EDR capabilities might be a concern for smaller businesses. Both provide notable ROI through enhanced security measures and labor hour reductions.

To learn more, read our detailed BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Enterprise Report (Updated: April 2025).

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Enterprise

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BlackBerry Cylance Cybersec...

Ranking in Endpoint Protection Platform (EPP)

19th

Average Rating

8.0

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Endpoint Security ...

Ranking in Endpoint Protection Platform (EPP)

26th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Symantec Endpoint Security Enterprise is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Featured Reviews

Sooraj Makkancherrry

Security Operations Manager at Philips

Doesn't have daily updates, which is important for healthcare IT

I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

Read full review

WAKKAS AHMAD

Security Consultant at Mahle

The real-time visibility is excellent because it uses artificial intelligence and machine learning to detect advanced threats

Symantec Endpoint Security Enterprise helps us meet regulatory requirements for payment card industries. We must use next-generation antivirus to comply with PCI regulations. The solution protects our network environment, data, and devices. Symantec is an innovative solution. They're always upgrading the product, and the signatures are constantly updated on the cloud side, and the signatures update on my machine three or four times. Symantec stays ahead of novel viruses and malware using machine learning and next-generation technology It helps us adopt a multilayered approach to security that incorporates behavioral analysis to detect threats that a signature-based solution can't protect us against. I rate Symantec's Endpoint Security Enterprise Single Agent System an eight out of ten for attack surface reduction, attack prevention, and breach prevention. A single breach can impact the company's reputation. The return on investment is always great because we are confident that Symantec will protect our users and data. Symantec Global Intelligence Network helped us reduce false positives by 20 to 30 percent, so we aren't spending as much time investigating these alerts. This frees up resources to do something else. Two of our people working on Symantec also have other responsibilities.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The non-daily requirement to update signatures is the most valuable feature. From a functional point of view, it is pretty spot on. For instance, we compared an algorithm from five years ago to today's algorithm, and it was 98% accurate. It has the ability to detect and mitigate. In the industrial environment that we work in, there's what we call OT versus IT. You are IT Central, but this is OT. Generally, we don't have the same level of skillset as IT individuals or IT professionals have. This particular product doesn't require you to be a computer scientist to be able to understand its proprietary algorithm and to be able to deploy, use, and work within it. It integrates well with a robust SIEM or SOAR solution, and it plays nice with others. We use other detection solutions like CyberX or site provision with Cisco, and it plays nice. That's one of the things we really liked about it."

"I like the AI and mathematical components that they use."

"The solution is pretty easy to scale."

"We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting."

"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."

"Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected."

"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."

"The solution is very quick at easily changing the levels of protection for each computer and the server."

More BlackBerry Cylance Cybersecurity pros

"Symantec Endpoint Security Enterprise is a simple solution to implement. It took us half a day to complete the process."

"The solution works well overall."

"The support from Symantec Endpoint Security Enterprise is good, they have a quick response time."

"Managing the dashboard is straightforward and efficient. I appreciate the convenience of accessing all alerts in one place and find configuring policies to be a simple process. Creating and deploying policies to agents is easily accomplished, and the communication between agents and servers is effectively implemented. These aspects are what I find favorable about Symantec Endpoint Security Enterprise."

"The solution is useful for endpoint protection."

"The most valuable feature of Symantec Endpoint Security Enterprise is it runs in the backend and looks after the security for you."

"The endpoint protection features are valuable."

"The product's initial setup phase was straightforward."

More Symantec Endpoint Security Enterprise pros

Cons

"It is hard to manage."

"It needs real analysis of quarantined files. The EDR product isn't showing much right now."

"The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT."

"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."

"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."

"The solution should implement AI in the product."

"If they can add more features on top of their Persona feature that would be ideal."

"It should provide more details about the events that they have detected."

More BlackBerry Cylance Cybersecurity cons

"Symantec's main priority should be enhancing their support, especially local support for different regions."

"The solution's browser protection in Chrome needs to be improved, as it's the most troublesome aspect of the tool. I have two devices where the browser protection failed, an issue that has yet to be fixed for two months. When updates occur, the client restarts, and the browser protection for Chrome malfunctions. Broadcom needs to improve their ability to hijack a browser session to filter web traffic because that's important, as well as site blocking. This element is missing in the product; most companies have firewalls with web content filtering to prevent employees from accessing specific sites."

"In the future, Symantec Endpoint Security Enterprise should improve the firewall and documentation."

"Symantec is selling Endpoint Detection Response as a different solution. If it was incorporated in this solution it would be a good thing. This is what the other vendors are doing, such as CrowdStrike. They offer Endpoint Protection(EPP) and Endpoint Detection and Response(EDR) in the same product. If Symantec had something similar, it would be good for customers, they would not need to purchase two different products and then integrate them. They can have a single agent doing two tasks."

"Symantec Endpoint Security Enterprise could improve by giving notifications regarding identified threats."

"The tool needs to improve its dashboard."

"Symantec Endpoint Security Enterprise should focus on cloud security with Microsoft Azure or Amazon AWS rather than having their standard solution."

"Though the product is good, it is not very easy to use."

More Symantec Endpoint Security Enterprise cons

Pricing and Cost Advice

"We pay our license on a yearly basis and have just renewed for two years."

"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."

"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."

"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."

"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."

"This cost of the license is approximately $5 USD monthly per user."

"It's not so heavily priced; rather, it's average and decent."

More BlackBerry Cylance Cybersecurity pricing and cost advice

"I rate the tool's pricing a six out of ten."

"If you have a variety of different endpoints, including heavily protected endpoints and some endpoints that are in the field, Symantec allows you to apply different licensing so you don't have to put everything under Endpoint Complete."

"The product is neither cheap nor expensive, meaning it is an average-priced solution."

"The tool fits within our budget. It is not expensive."

"I rate Symantec Endpoint Security Enterprise's pricing a two out of ten."

"The price of the solution is very low. There is an annual subscription to use the solution."

"The license for Symantec Endpoint Security Enterprise is paid, but there is a trial for 60 days."

"The solution's license is very expensive."

More Symantec Endpoint Security Enterprise pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Government

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

12%

Financial Services Firm

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Blackberry Protect?

It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.

See all answers

What is your experience regarding pricing and costs for Blackberry Protect?

The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.

See all answers

What needs improvement with Blackberry Protect?

See all answers

What do you like most about Symantec Endpoint Security Enterprise?

The tool is a secure and stable workstation for checking antivirus. The alerting feature helps us see alerts and is easy to control. The main benefit we derive from using Symantec Endpoint Security...

See all answers

What needs improvement with Symantec Endpoint Security Enterprise?

The tool needs to improve its dashboard.

See all answers

What is your primary use case for Symantec Endpoint Security Enterprise?

We use the solution for all endpoint systems.

See all answers

Comparisons

Microsoft Defender for Endpoint vs BlackBerry Cylance Cybersecurity

Compared 21% of the time

CrowdStrike Falcon vs BlackBerry Cylance Cybersecurity

Compared 15% of the time

SentinelOne Singularity Complete vs BlackBerry Cylance Cybersecurity

Compared 6% of the time

Cisco Secure Endpoint vs BlackBerry Cylance Cybersecurity

Compared 6% of the time

Kaspersky Endpoint Security for Business vs BlackBerry Cylance Cybersecurity

Compared 5% of the time

More BlackBerry Cylance Cybersecurity Competitors

Symantec Endpoint Security Complete vs Symantec Endpoint Security Enterprise

Compared 86% of the time

Symantec Endpoint Security vs Symantec Endpoint Security Enterprise

Compared 14% of the time

More Symantec Endpoint Security Enterprise Competitors

Product Reports

Buyer's Guide

BlackBerry Cylance Cybersecurity

April 2025

Download BlackBerry Cylance Cybersecurity product report

Buyer's Guide

Symantec Endpoint Security Enterprise

March 2025

Symantec Endpoint Security Enterprise report

Download Symantec Endpoint Security Enterprise product report

Also Known As

Blackberry Protect

No data available

Overview

BlackBerry Cylance provides endpoint security, threat protection, and antivirus capabilities, using AI and machine learning for protection against malware and ransomware on desktops, servers, and virtual machines worldwide. Its AI-driven threat detection operates even with limited internet, facilitating effective threat management.

BlackBerry Cylance's centralized dashboard simplifies threat management and vulnerability protection for organizations globally. The platform combines AI and machine learning to deliver superior zero-day threat protection and minimize CPU usage, offering stable and accurate threat detection without frequent updates. It includes tools like CylanceOPTICS and CylancePERSONA for enhanced user behavior monitoring and adopts a proactive approach that effectively manages threats at various lifecycle stages. Renowned for stability and performance, it efficiently prevents unauthorized applications while maintaining system productivity.

What are the main features of BlackBerry Cylance?

Minimal CPU Usage: Efficiently operates without taxing computer resources.
AI and Machine Learning: Advanced technology for zero-day threat protection.
Lightweight Design: Functions without constant updates for simplified usage.
Centralized Management: Offers a user-friendly, intuitive dashboard.
CylanceOPTICS and PERSONA: Tools for in-depth user behavior analysis.

What are key benefits to look for in user reviews?

Effective Malware Detection: Recognized accuracy in identifying security threats.
Proactive Threat Mitigation: Actively detects and manages threats.
Stability and Performance: Consistent protection without hampering system performance.
Reduced Unauthorized Access: Limits unpermitted application activity.

In the professional sector, BlackBerry Cylance is leveraged to protect crucial infrastructure through a robust approach accommodating environments with limited connectivity. Its widespread deployment in industries, including healthcare and finance, is attributed to its ease of deployment and comprehensive protection capabilities. However, enhancements in reporting, pricing structures, and technical support are avenues for development, reflecting user feedback for improving detection rates and overall dashboard usability.

BlackBerry

Endpoint Security Enterprise focuses on advanced prevention for traditional endpoints and modern mobile devices. To include attack surface reduction capabilities and detection and response technologies, check out Endpoint Security Complete.

Broadcom

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Information Not Available

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Enterprise

April 2025

Free Report: BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Enterprise

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