BMC Helix Monitor vs IBM Tivoli NetCool Impact comparison

BMC and IBM are both solutions in the Event Monitoring category. BMC is ranked #6 with an average rating of 9.0, while IBM is ranked #11. BMC holds a 10.6% mindshare in EM, compared to IBM’s 3.0% mindshare. Additionally, 100% of BMC users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.

BMC Helix Monitor

Read 4 BMC Helix Monitor reviews

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672 Comparison Views

100% willing to recommend

IBM Tivoli NetCool Impact

Read 4 IBM Tivoli NetCool Impact reviews

308 Views
185 Comparison Views

100% willing to recommend

BMC Helix Monitor

IBM Tivoli NetCool Impact

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli NetCool Impact and BMC Helix Monitor are competing products in the enterprise monitoring space. BMC Helix Monitor appears to have the upper hand because of its comprehensive feature set despite its higher price.

Features: IBM Tivoli NetCool Impact stands out with its robust event automation, efficient service integration, and flexible rules engine. In contrast, BMC Helix Monitor shines with enhanced scalability, advanced analytics capabilities, and superior asset relationship tracking, offering deep insights for complex environments.

Room for Improvement: IBM Tivoli NetCool Impact could improve by reducing deployment complexity and offering more advanced analytics features. It can also benefit from enhanced integration with modern IT environments. BMC Helix Monitor might expand its feature set to address specific niche requirements further and improve certain areas for on-premise deployment options and flexibility.

Ease of Deployment and Customer Service: IBM Tivoli NetCool Impact provides a traditional on-premises deployment that, while comprehensive, requires extended setup time. Its customer service is noted for being responsive. BMC Helix Monitor, as a SaaS-based solution, benefits from quicker deployment and modern onboarding processes, with proactive customer support offering a seamless experience.

Pricing and ROI: IBM Tivoli NetCool Impact offers a lower initial setup cost, making it appealing for businesses focusing on specific monitoring needs. It provides a good ROI. BMC Helix Monitor, although higher in initial cost, justifies this with a faster realization of ROI through its expansive capabilities, ensuring value-driven outcomes.

To learn more, read our detailed BMC Helix Monitor vs. IBM Tivoli NetCool Impact Report (Updated: April 2025).

Buyer's Guide

BMC Helix Monitor vs. IBM Tivoli NetCool Impact

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Monitor

Ranking in Event Monitoring

6th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Tivoli NetCool Impact

Ranking in Event Monitoring

11th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 10.6%, down from 12.0% compared to the previous year. The mindshare of IBM Tivoli NetCool Impact is 3.0%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

An agentless tool that offers great scalability and a straightforward setup phase

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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Vijay-Daniel

Assistant Vice President at a financial services firm with 10,001+ employees

Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes

For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle. Some statistics around the products would also be nice. For example, to see how it performs. So when the bulk copy has been processed by Impact, through a kind of dashboard, it could indicate to the user: ""This many events have been process this many times, and this particular event may cause trouble. This many events are in testing, etc." Basically, I'd like more visibility into the details and particulars through Impact itself, so that we can take action on what's happening, and we can automate. For instance, we could maybe send the events to some kind of server or monitoring program, and perform automation on them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The service operations monitoring features are valuable."

"It is evolving more and more into artificial intelligence."

"The product's initial setup phase is easy."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."

"The solution is great at being able to fetch almost any kind of file."

"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."

"This product allows us to make use of open-source products, including running Java code."

Cons

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"I feel that the tool's stability has some scope for improvement."

"The product must provide more information and dashboards."

"The initial setup of the solution is complex."

"The solution is somewhat complicated. It's not exactly straightforward."

"IBM is not investing in the development of the on-premise version of this solution."

"Stability-wise, this product needs to be improved."

"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

Pricing and Cost Advice

"The product’s price could be improved."

"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."

"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

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Top Industries

By visitors reading reviews

Financial Services Firm

30%

Computer Software Company

12%

Government

Energy/Utilities Company

Financial Services Firm

19%

Computer Software Company

10%

Real Estate/Law Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Monitor?

The service operations monitoring features are valuable.

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What is your experience regarding pricing and costs for BMC Helix Monitor?

The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...

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What needs improvement with BMC Helix Monitor?

I feel that the tool's stability has some scope for improvement.

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Comparisons

BMC TrueSight Operations Management vs BMC Helix Monitor

Compared 56% of the time

OpsRamp vs BMC Helix Monitor

Compared 16% of the time

ServiceNow IT Operations Management vs BMC Helix Monitor

Compared 12% of the time

OpenText Operations Bridge vs BMC Helix Monitor

Compared 11% of the time

IBM Tivoli NetCool OMNIbus vs BMC Helix Monitor

Compared 6% of the time

More BMC Helix Monitor Competitors

IBM Tivoli NetCool OMNIbus vs IBM Tivoli NetCool Impact

Compared 100% of the time

More IBM Tivoli NetCool Impact Competitors

Product Reports

Buyer's Guide

Event Monitoring

April 2025

Download BMC Helix Monitor product report

Buyer's Guide

Event Monitoring

April 2025

Download IBM Tivoli NetCool Impact product report

Also Known As

Helix Monitor

Tivoli NetCool Impact

Overview

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

BMC

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.

IBM

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)

Buyer's Guide

BMC Helix Monitor vs. IBM Tivoli NetCool Impact

April 2025

Free Report: BMC Helix Monitor vs. IBM Tivoli NetCool Impact

Find out what your peers are saying about BMC Helix Monitor vs. IBM Tivoli NetCool Impact and other solutions. Updated: April 2025.

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