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BMC Remedy vs Micro Focus ZENworks Asset Management comparison

BMC and OpenText are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while OpenText is ranked #19 with an average rating of 7.0. BMC holds a 7.0% mindshare in IAM, compared to OpenText’s 0.4% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
BMC Remedy
Read 33 BMC Remedy reviews
  • 2,089 Views
  • 1,132 Comparison Views
90% willing to recommend
Micro Focus ZENworks Asset ...
Read 1 Micro Focus ZENworks Asset Management review
  • 125 Views
  • 78 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management.

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To learn more, read our detailed IT Asset Management Report (Updated: November 2024).
Buyer's Guide
IT Asset Management
November 2024
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Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
No ranking in other categories
Micro Focus ZENworks Asset ...
Ranking in IT Asset Management
19th
Ranking in License Management
16th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 7.0%, up from 6.6% compared to the previous year. The mindshare of Micro Focus ZENworks Asset Management is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
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Isam Ahmed - PeerSpot reviewer
Has an easy initial setup process, but its stability needs improvement
We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better.  Our organization has around 50-100 Micro Focus ZENworks Asset…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
More BMC Remedy pros
"It is a scalable product."
 

Cons

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"There is room for improvement in terms of support."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"The solution must be flexible."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The tool's GUI is an area of concern where improvements are required."
"Maybe the network automation aspects need improvement."
More BMC Remedy cons
"The product’s stability needs improvement."
 

Pricing and Cost Advice

"The tool is expensive."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"It is an expensive tool."
"I find the pricing to be reasonable."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The pricing is on the expensive side."
More BMC Remedy pricing and cost advice
"The product has reasonable pricing."
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...
See all answers
What is your primary use case for BMC Remedy Asset Management?
I have worked a lot with the Discovery Solution and the CMDB.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
What do you like most about Micro Focus ZENworks Asset Management?
It is a scalable product.
See all answers
What is your experience regarding pricing and costs for Micro Focus ZENworks Asset Management?
The product has reasonable pricing.
See all answers
What needs improvement with Micro Focus ZENworks Asset Management?
The product’s stability needs improvement.
See all answers
 

Comparisons

ServiceNow vs BMC Remedy Logo
ServiceNow vs BMC Remedy
Compared 81% of the time
BMC Helix Discovery vs BMC Remedy Logo
BMC Helix Discovery vs BMC Remedy
Compared 9% of the time
ManageEngine IT Asset Management vs BMC Remedy Logo
ManageEngine IT Asset Management vs BMC Remedy
Compared 4% of the time
Snow License Manager vs BMC Remedy Logo
Snow License Manager vs BMC Remedy
Compared 3% of the time
Lansweeper vs BMC Remedy Logo
Lansweeper vs BMC Remedy
Compared 3% of the time
More BMC Remedy Competitors
ServiceNow vs Micro Focus ZENworks Asset Management Logo
ServiceNow vs Micro Focus ZENworks Asset Management
Compared 100% of the time
More Micro Focus ZENworks Asset Management Competitors
 

Product Reports

Buyer's Guide
BMC Remedy
November 2024
BMC Remedy reportDownload BMC Remedy product report
Buyer's Guide
IT Asset Management
November 2024
Micro Focus ZENworks Asset Management reportDownload Micro Focus ZENworks Asset Management product report
 

Also Known As

Remedy Asset Management
Novell IT Asset Management
 

Learn More

BMC
OpenText
 

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.
Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.
 

Sample Customers

Scripps Networks
Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture
Buyer's Guide
IT Asset Management
November 2024
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.