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BMC Remedy vs Micro Focus ZENworks Asset Management comparison

BMC and OpenText are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while OpenText is ranked #19 with an average rating of 7.0. BMC holds a 5.5% mindshare in IAM, compared to OpenText’s 0.2% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
BMC Remedy
Read 34 BMC Remedy reviews
  • 1,913 Views
  • 1,012 Comparison Views
90% willing to recommend
Micro Focus ZENworks Asset ...
Read 1 Micro Focus ZENworks Asset Management review
  • 107 Views
  • 53 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management.

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To learn more, read our detailed IT Asset Management Report (Updated: January 2025).
Buyer's Guide
IT Asset Management
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
Micro Focus ZENworks Asset ...
Ranking in IT Asset Management
19th
Ranking in License Management
18th
Average Rating
7.0
Reviews Sentiment
6.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.5%, down from 7.2% compared to the previous year. The mindshare of Micro Focus ZENworks Asset Management is 0.2%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
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Isam Ahmed - PeerSpot reviewer
Has an easy initial setup process, but its stability needs improvement
We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better.  Our organization has around 50-100 Micro Focus ZENworks Asset…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It is a stable solution."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The solution's technical support is good."
"The service management features are beneficial – very good."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"The solution helps to manage the operational flow in our organization."
More BMC Remedy pros
"It is a scalable product."
 

Cons

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The tool's GUI is an area of concern where improvements are required."
"Continuous improvement is recommended."
"The desktop technicians face some challenges with the solution."
"Maybe the network automation aspects need improvement."
More BMC Remedy cons
"The product’s stability needs improvement."
 

Pricing and Cost Advice

"BMC Remedy is worth its price."
"I find the pricing to be reasonable."
"The pricing is on the expensive side."
"With the product, you can either go for a yearly or a perpetual licensing model."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"The tool is expensive."
"It is an expensive tool."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
More BMC Remedy pricing and cost advice
"The product has reasonable pricing."
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Top Industries

By visitors reading reviews
Educational Organization
45%
Computer Software Company
8%
Financial Services Firm
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
See all answers
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
What do you like most about Micro Focus ZENworks Asset Management?
It is a scalable product.
See all answers
What is your experience regarding pricing and costs for Micro Focus ZENworks Asset Management?
The product has reasonable pricing.
See all answers
What needs improvement with Micro Focus ZENworks Asset Management?
The product’s stability needs improvement.
See all answers
 

Comparisons

ServiceNow vs BMC Remedy Logo
ServiceNow vs BMC Remedy
Compared 74% of the time
BMC Helix Discovery vs BMC Remedy Logo
BMC Helix Discovery vs BMC Remedy
Compared 13% of the time
Snow License Manager vs BMC Remedy Logo
Snow License Manager vs BMC Remedy
Compared 7% of the time
ManageEngine IT Asset Management vs BMC Remedy Logo
ManageEngine IT Asset Management vs BMC Remedy
Compared 6% of the time
More BMC Remedy Competitors
No data available
 

Product Reports

Buyer's Guide
BMC Remedy
March 2025
BMC Remedy reportDownload BMC Remedy product report
Buyer's Guide
IT Asset Management
January 2025
Micro Focus ZENworks Asset Management reportDownload Micro Focus ZENworks Asset Management product report
 

Also Known As

Remedy Asset Management
Novell IT Asset Management
 

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.
BMC
Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.
OpenText
 

Sample Customers

Scripps Networks
Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture
Buyer's Guide
IT Asset Management
January 2025
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