We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The product has excellent support for remote and hybrid environments."
"It's a scalable product."
"The solution offers some very good features."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It is a scalable product."
"The tool is very old."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The upgrade process could be better. It would be a good improvement."
"The UI is quite outdated."
"BMC Remedy's change management module needs enhancement."
"The product’s stability needs improvement."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review. BMC Remedy is rated 8.0, while Micro Focus ZENworks Asset Management is rated 7.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Micro Focus ZENworks Asset Management is most compared with ServiceNow.
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