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BMC Remedy vs Micro Focus ZENworks Asset Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
7.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Micro Focus ZENworks Asset ...
Ranking in IT Asset Management
19th
Ranking in License Management
16th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Remedy is 7.0%, up from 6.6% compared to the previous year. The mindshare of Micro Focus ZENworks Asset Management is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Apr 12, 2024
Offers automation, orchestration, service level management but lacks AI-based rules
We used it for ticket management, handling user issues, and monitoring alerts It covered incidents, problems, and change management.  It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation. Remedy is ITIL-aligned. ITIL…
Isam Ahmed - PeerSpot reviewer
Sep 4, 2023
Has an easy initial setup process, but its stability needs improvement
We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better.  Our organization has around 50-100 Micro Focus ZENworks Asset…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It is a stable solution."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"The service management features are beneficial – very good."
"It is a scalable product."
 

Cons

"Could be more user friendly for admins to manage."
"The tool is very old."
"The UI is quite outdated."
"The initial setup of BMC Remedy Asset Management was complex."
"The desktop technicians face some challenges with the solution."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"The product’s stability needs improvement."
 

Pricing and Cost Advice

"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The tool is expensive."
"It is an expensive tool."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The product has reasonable pricing."
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814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...
What is your primary use case for BMC Remedy Asset Management?
I have worked a lot with the Discovery Solution and the CMDB.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
 

Also Known As

Remedy Asset Management
Novell IT Asset Management
 

Learn More

 

Overview

 

Sample Customers

Scripps Networks
Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: November 2024.
814,649 professionals have used our research since 2012.