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BMC Remedy vs VMware Service Manager [EOL] comparison

BMC and VMware are both solutions in the IT Asset Management category. Additionally, 90% of BMC users are willing to recommend the solution, compared to 80% of VMware users who would recommend it.
BMC Remedy
Read 34 BMC Remedy reviews
  • 1,913 Views
  • 1,012 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Remedy and VMware Service Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management.

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To learn more, read our detailed IT Asset Management Report (Updated: January 2025).
Buyer's Guide
IT Asset Management
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
IT Asset Management (3rd), License Management (1st)
VMware Service Manager [EOL]
Average Rating
7.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
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Mizanur-Rahman - PeerSpot reviewer
We don't have any issues if the node fails
We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues. We will then have six nodes. We can handle all these applications or resources.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The service management features are beneficial – very good."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The solution helps to manage the operational flow in our organization."
More BMC Remedy pros
"It provides us with improved maintenance cycles."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"All of the features are very suitable for us. It is also a stable solution."
 

Cons

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"Maybe the network automation aspects need improvement."
"The upgrade process could be better. It would be a good improvement."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"The solution must be flexible."
"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The tool is very old."
More BMC Remedy cons
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
 

Pricing and Cost Advice

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"With the product, you can either go for a yearly or a perpetual licensing model."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The tool is expensive."
"I find the pricing to be reasonable."
"BMC Remedy is worth its price."
"BMC should decrease the pricing further."
More BMC Remedy pricing and cost advice
"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
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Top Industries

By visitors reading reviews
Educational Organization
40%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
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What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
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Comparisons

ServiceNow vs BMC Remedy Logo
ServiceNow vs BMC Remedy
Compared 72% of the time
BMC Helix Discovery vs BMC Remedy Logo
BMC Helix Discovery vs BMC Remedy
Compared 13% of the time
ManageEngine IT Asset Management vs BMC Remedy Logo
ManageEngine IT Asset Management vs BMC Remedy
Compared 8% of the time
Snow License Manager vs BMC Remedy Logo
Snow License Manager vs BMC Remedy
Compared 7% of the time
More BMC Remedy Competitors
No data available
 

Product Reports

Buyer's Guide
BMC Remedy
April 2025
BMC Remedy reportDownload BMC Remedy product report
Buyer's Guide
IT Asset Management
January 2025
VMware Service Manager [EOL] reportDownload VMware Service Manager [EOL] product report
 

Also Known As

Remedy Asset Management
No data available
 

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.
BMC

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

VMware
 

Sample Customers

Scripps Networks
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Buyer's Guide
IT Asset Management
January 2025
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.