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BMC Remedy vs VMware Service Manager [EOL] comparison

BMC and VMware are both solutions in the IT Asset Management category. Additionally, 90% of BMC users are willing to recommend the solution, compared to 80% of VMware users who would recommend it.
BMC Remedy
Read 32 BMC Remedy reviews
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  • 1,132 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Remedy and VMware Service Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management.

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To learn more, read our detailed IT Asset Management Report (Updated: November 2024).
Buyer's Guide
IT Asset Management
November 2024
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Helped 814,763 peers since 2012
 

Categories and Ranking

BMC Remedy
Average Rating
7.8
Number of Reviews
32
Ranking in other categories
IT Asset Management (3rd), License Management (1st)
VMware Service Manager [EOL]
Average Rating
7.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Apr 12, 2024
Offers automation, orchestration, service level management but lacks AI-based rules
We used it for ticket management, handling user issues, and monitoring alerts It covered incidents, problems, and change management.  It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation. Remedy is ITIL-aligned. ITIL…
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Mizanur-Rahman - PeerSpot reviewer
Jul 19, 2020
We don't have any issues if the node fails
We have seven physical nodes on vCenter. Now, we have about 100 plus activations running on VMware We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The solution helps us manage, escalate, and solve incidents."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It's a scalable product."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The service management features are beneficial – very good."
More BMC Remedy pros
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It provides us with improved maintenance cycles."
 

Cons

"There are issues from a product functionality perspective."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"In BMC Remedy, integration is a problem and even APIs are not available."
"The tool's GUI is an area of concern where improvements are required."
"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."
"There is room for improvement in terms of support."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
More BMC Remedy cons
"Not a ten because the price is high."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
 

Pricing and Cost Advice

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"With the product, you can either go for a yearly or a perpetual licensing model."
"I find the pricing to be reasonable."
"BMC Remedy is worth its price."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC should decrease the pricing further."
More BMC Remedy pricing and cost advice
"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
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Top Industries

By visitors reading reviews
Educational Organization
47%
Computer Software Company
8%
Financial Services Firm
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...
See all answers
What is your primary use case for BMC Remedy Asset Management?
I have worked a lot with the Discovery Solution and the CMDB.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
Ask a question
Earn 20 points
 

Comparisons

ServiceNow vs BMC Remedy Logo
ServiceNow vs BMC Remedy
Compared 84% of the time
BMC Helix Discovery vs BMC Remedy Logo
BMC Helix Discovery vs BMC Remedy
Compared 9% of the time
ManageEngine IT Asset Management vs BMC Remedy Logo
ManageEngine IT Asset Management vs BMC Remedy
Compared 4% of the time
Snow License Manager vs BMC Remedy Logo
Snow License Manager vs BMC Remedy
Compared 3% of the time
More BMC Remedy Competitors
No data available
 

Product Reports

Buyer's Guide
BMC Remedy
November 2024
BMC Remedy reportDownload BMC Remedy product report
Buyer's Guide
IT Asset Management
November 2024
VMware Service Manager [EOL] reportDownload VMware Service Manager [EOL] product report
 

Also Known As

Remedy Asset Management
No data available
 

Learn More

BMC
VMware
 

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

 

Sample Customers

Scripps Networks
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Buyer's Guide
IT Asset Management
November 2024
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.