BMC Track-It! vs Samanage comparison

BMC and SolarWinds are both solutions in the IT Asset Management category. BMC is ranked #21 with an average rating of 5.0, while SolarWinds is ranked #16 with an average rating of 8.0. BMC holds a 1.2% mindshare in IAM, compared to SolarWinds’s 1.0% mindshare. Additionally, 66% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Track-It!

Read 5 BMC Track-It! reviews

283 Views
233 Comparison Views

66% willing to recommend

Samanage

Read 3 Samanage reviews

279 Views
186 Comparison Views

100% willing to recommend

BMC Track-It!

Samanage

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Track-It! and Samanage based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC Track-It! vs. Samanage Report (Updated: October 2024).

Buyer's Guide

BMC Track-It! vs. Samanage

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

BMC Track-It!

Ranking in IT Asset Management

21st

Ranking in License Management

8th

Average Rating

7.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in IT Asset Management

16th

Ranking in License Management

10th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Service Management (ITSM) (23rd)

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.2%, down from 1.5% compared to the previous year. The mindshare of Samanage is 1.0%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can manually capture the assets available within the location."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Track-It! has many features that help make us more efficient and cost effective as a department."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"The initial setup is pretty easy."

"We use it to create and manage our work orders."

More BMC Track-It! pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The solution is cumbersome to use."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"Their self-service is not user friendly."

"The area where we would like to see improvement is in the asset management module."

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."

"It is expensive."

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

15%

Financial Services Firm

13%

Healthcare Company

11%

Computer Software Company

10%

Construction Company

14%

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Track-It!?

We can manually capture the assets available within the location.

See all answers

What needs improvement with BMC Track-It!?

See all answers

What is your primary use case for BMC Track-It!?

We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...

See all answers

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs BMC Track-It!

Compared 100% of the time

More BMC Track-It! Competitors

ServiceNow vs Samanage

Compared 79% of the time

SolarWinds Service Desk vs Samanage

Compared 21% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

IT Asset Management

November 2024

Download BMC Track-It! product report

Buyer's Guide

Help Desk Software

October 2024

Download Samanage product report

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara

No data available

Learn More

BMC

SolarWinds

Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

Sample Customers

Florida Hospital, Mitchell International

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC Track-It! vs. Samanage

October 2024

Free Report: BMC Track-It! vs. Samanage

Find out what your peers are saying about BMC Track-It! vs. Samanage and other solutions. Updated: October 2024.

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816,406 professionals have used our research since 2012.

See our BMC Track-It! vs. Samanage report.

See our list of best IT Asset Management vendors and best License Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.