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BMC TrueSight Operations Management vs IDERA SQL Safe Backup comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (22nd), IT Infrastructure Monitoring (26th), Cloud Monitoring Software (20th), AIOps (8th)
IDERA SQL Safe Backup
Ranking in Event Monitoring
18th
Average Rating
5.0
Reviews Sentiment
4.1
Number of Reviews
3
Ranking in other categories
Backup and Recovery (87th)
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 9.7%, down from 16.2% compared to the previous year. The mindshare of IDERA SQL Safe Backup is 0.2%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
it_user386274 - PeerSpot reviewer
You can't see any metrics about how long it took you to backup the entire server. We've had a huge reduction in the nightly backup footprint size.
Idera treats a backup of a SQL Server as if it is essentially a single backup job of each individual database. You can't see any metrics about how long it took you to backup the entire server. It doesn't handle restoration to different drives very easily, and it won't create folder structures if they don't exist already. It cannot be used to implement replication on another instance without first converting files back into SQL Server .bak files. There appears to be LOTs of shortcomings. [All of these short-comings are still very much present even after 6 months of feedback to Idera. No solution is in sight.] Still has a focus on individual databases and not for entire server recoveries. Have tried adjusting max threads values, but it seems to have little affect and Idera is still researching the issue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very stable product."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"It is a stable solution."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It has reduced our backup time and simplified our backup processes across all the servers."
"The compression, because it drastically reduces the disk space."
 

Cons

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"It would be better if the initial setup and deployment were more straightforward."
"The pricing could be better."
"The UI for the end users could be improved and more flexible than it is now."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"Cost is an issue with BMC TrueSight Operations Management."
"Make sure you check your backups on a regular basis. Backups do get missed with this tool, for whatever reason."
"The way the filtering goes, if you filter on your view, there is no indication that you have made a selection."
"I would like to see the pieces that they have put in the web only to be put into the thick client sitting on the desktop client."
 

Pricing and Cost Advice

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"Other products are more expensive than BMC TrueSight."
"They have changed the licensing fees."
"The product's pricing is a good value. They have a straightforward licensing model."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
7%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
SQL Safe Backup
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Woman's Hospital; Sisters of Mercy Hospital System; University Medical Center; MetTel; PPG Industries; 3M; Abbott Laboratories; Comcast; Daimler; GameStop; Hormel Foods; Marriott International; Merck; NCR; United Technologies; City of Lynnwood; Linfosys B.V.; TRI-KES; American Customer Care; Merck & Co., Inc.; Service Corporation International; Fresenius Vascular Care Inc.; Bates White; TechPro Inc.; TW Metals, Inc.; Tulane University; ISO Group; Ameriben Solutions; Instron Corporation; Sentric, Inc.; SPIE; GAS Distribution Company of Thessaloniki and Thessaly SA; American Printing House for the Blind; Paysafe; Freeman Decorating Services, Inc.; Sentric, Inc.; Auburn University; Corporate Communications Group; Sagicor Financial Corporation; Crystal Run Healthcare; Principality Building Society; Experiencias Xcaret; Missoula County; Shellpoint Partners LLC; Solix Inc.; Advicent Solutions, Inc.; Phoenix Newspaper Inc.; Park Place Technologies; Kelly & Associates Insurance Group; Boston Medical Center; Service Corporation International; eResearchTechnology, Inc.
Find out what your peers are saying about BMC TrueSight Operations Management vs. IDERA SQL Safe Backup and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.