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BMC TrueSight Operations Management vs IDERA SQL Safe Backup comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), IT Infrastructure Monitoring (25th), Cloud Monitoring Software (20th), AIOps (8th)
IDERA SQL Safe Backup
Ranking in Event Monitoring
18th
Average Rating
5.0
Reviews Sentiment
4.1
Number of Reviews
3
Ranking in other categories
Backup and Recovery (87th)
 

Mindshare comparison

As of March 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 10.4%, down from 17.2% compared to the previous year. The mindshare of IDERA SQL Safe Backup is 0.2%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
it_user386274 - PeerSpot reviewer
You can't see any metrics about how long it took you to backup the entire server. We've had a huge reduction in the nightly backup footprint size.
Idera treats a backup of a SQL Server as if it is essentially a single backup job of each individual database. You can't see any metrics about how long it took you to backup the entire server. It doesn't handle restoration to different drives very easily, and it won't create folder structures if they don't exist already. It cannot be used to implement replication on another instance without first converting files back into SQL Server .bak files. There appears to be LOTs of shortcomings. [All of these short-comings are still very much present even after 6 months of feedback to Idera. No solution is in sight.] Still has a focus on individual databases and not for entire server recoveries. Have tried adjusting max threads values, but it seems to have little affect and Idera is still researching the issue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The Event Management is outstanding; still is the most interesting part of the product."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The compression, because it drastically reduces the disk space."
"It has reduced our backup time and simplified our backup processes across all the servers."
 

Cons

"More modules for less popular applications and better documentation."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The solution could improve its price."
"BMC's online documentation is often incorrect or incomplete."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The product must provide more AI capabilities."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The way the filtering goes, if you filter on your view, there is no indication that you have made a selection."
"Make sure you check your backups on a regular basis. Backups do get missed with this tool, for whatever reason."
"I would like to see the pieces that they have put in the web only to be put into the thick client sitting on the desktop client."
 

Pricing and Cost Advice

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"The cost depends on the usage."
"They have changed the licensing fees."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"It is a relatively inexpensive solution."
"The product's pricing is a good value. They have a straightforward licensing model."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
14%
Manufacturing Company
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
SQL Safe Backup
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Woman's Hospital; Sisters of Mercy Hospital System; University Medical Center; MetTel; PPG Industries; 3M; Abbott Laboratories; Comcast; Daimler; GameStop; Hormel Foods; Marriott International; Merck; NCR; United Technologies; City of Lynnwood; Linfosys B.V.; TRI-KES; American Customer Care; Merck & Co., Inc.; Service Corporation International; Fresenius Vascular Care Inc.; Bates White; TechPro Inc.; TW Metals, Inc.; Tulane University; ISO Group; Ameriben Solutions; Instron Corporation; Sentric, Inc.; SPIE; GAS Distribution Company of Thessaloniki and Thessaly SA; American Printing House for the Blind; Paysafe; Freeman Decorating Services, Inc.; Sentric, Inc.; Auburn University; Corporate Communications Group; Sagicor Financial Corporation; Crystal Run Healthcare; Principality Building Society; Experiencias Xcaret; Missoula County; Shellpoint Partners LLC; Solix Inc.; Advicent Solutions, Inc.; Phoenix Newspaper Inc.; Park Place Technologies; Kelly & Associates Insurance Group; Boston Medical Center; Service Corporation International; eResearchTechnology, Inc.
Find out what your peers are saying about BMC TrueSight Operations Management vs. IDERA SQL Safe Backup and other solutions. Updated: March 2025.
841,004 professionals have used our research since 2012.