BMC TrueSight Operations Management and Zenoss Cloud are both leading platforms in IT operations management and monitoring. Zenoss Cloud seems to have the upper hand due to its features and customer support.
Features: BMC TrueSight Operations Management offers robust automation, comprehensive analytics, and extensive integration capabilities. Zenoss Cloud stands out with its real-time insights, scalability, and advanced monitoring functionalities.
Room for Improvement: BMC TrueSight Operations Management users point out issues with complexity and the need for a more intuitive experience. Zenoss Cloud users have mentioned occasional performance lags and a demand for more streamlined reporting tools.
Ease of Deployment and Customer Service: BMC TrueSight Operations Management has been noted for its smooth deployment process and responsive customer support. Zenoss Cloud enjoys a seamless deployment experience, with users praising the proactive support and comprehensive resources available.
Pricing and ROI: BMC TrueSight Operations Management is seen as cost-effective with good ROI, though some users feel the initial setup costs are high. Zenoss Cloud is viewed as more expensive but justifies the price with its advanced capabilities.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
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