Catchpoint vs OpenText Real User Monitoring comparison

Catchpoint and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Catchpoint is ranked #40 with an average rating of 8.0, while OpenText is ranked #43 with an average rating of 7.7. Catchpoint holds a 0.4% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

Catchpoint

Read 14 Catchpoint reviews

1,020 Views
614 Comparison Views

100% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

441 Views
309 Comparison Views

58% willing to recommend

Catchpoint

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Catchpoint are both in the real user monitoring category. Catchpoint seems to have the upper hand due to its superior features and ease of deployment.

What features are offered by OpenText Real User Monitoring in comparison to Catchpoint?

OpenText Real User Monitoring offers customizable dashboards, comprehensive monitoring capabilities, and cost-effectiveness. Catchpoint offers extensive data collection, synthetic monitoring, and speed, which provide deeper insights.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Catchpoint?

OpenText Real User Monitoring could benefit from a more intuitive setup process and improved analytics. Catchpoint requires enhanced reporting capabilities and better integration options. OpenText's setup needs to be simplified.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Catchpoint?

OpenText Real User Monitoring users note that deployment can be complex but appreciate the responsive customer service. Catchpoint users find deployment straightforward and efficient customer support, making deployment an advantage for Catchpoint.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Catchpoint?

OpenText Real User Monitoring offers competitive pricing with good ROI. Catchpoint, while more expensive, is worth the investment due to its comprehensive features and faster insights. Users find that Catchpoint provides better overall value despite the higher cost.

To learn more, read our detailed Catchpoint vs. OpenText Real User Monitoring Report (Updated: April 2025).

Buyer's Guide

Catchpoint vs. OpenText Real User Monitoring

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (59th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (9th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Catchpoint is 0.4%, up from 0.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Carl Funk

Senior Manager at a training & coaching company with 10,001+ employees

The UI is well designed, so it's easy to get the visibility you want.

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test. This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money.

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Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"The solution offers three different ways of slicing data to look for abnormalities."

"During business hours, it has worked absolutely fine without any issues."

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"Catchpoint's customer service and support are valuable."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

More Catchpoint pros

"It offers near-real-time analytics, which is helpful."

"The most valuable feature is application performance monitoring."

"Very easy to implement."

"Real User Monitor has improved our productivity."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The technical support is good at resolving issues."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"It is a good product."

More OpenText Real User Monitoring pros

Cons

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

"Catchpoint can be improved by focusing solely on network monitoring."

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

More Catchpoint cons

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"We would like to see support for non-Windows environments."

"The product needs more R&D to make it easier and more compatible with other software."

"Some issues with login errors."

"The solution's technical support presents a lot of issues with too many delays."

"This technology is considered to be older."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing varies based on services and licensing models."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"In terms of licensing fees, I believe they were slightly higher."

"The solution's pricing is comparable to the last tool we were using."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"If I compare with other vendors, other vendors are more expensive"

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

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Top Industries

By visitors reading reviews

Educational Organization

53%

Financial Services Firm

13%

Computer Software Company

Retailer

Financial Services Firm

28%

Manufacturing Company

14%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

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What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

See all answers

What needs improvement with Catchpoint?

As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive simila...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

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Compared 24% of the time

ThousandEyes vs Catchpoint

Compared 18% of the time

Datadog vs Catchpoint

Compared 12% of the time

New Relic vs Catchpoint

Compared 10% of the time

Splunk AppDynamics vs Catchpoint

Compared 7% of the time

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OpenText SiteScope vs OpenText Real User Monitoring

Compared 100% of the time

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Product Reports

Buyer's Guide

Catchpoint

April 2025

Download Catchpoint product report

Buyer's Guide

OpenText Real User Monitoring

March 2025

Download OpenText Real User Monitoring product report

Also Known As

No data available

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

Information Not Available

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

Catchpoint vs. OpenText Real User Monitoring

April 2025

Free Report: Catchpoint vs. OpenText Real User Monitoring

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