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Cisco Provider Connectivity Assurance vs OpenText Real User Monitoring comparison

Cisco and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Cisco is ranked #45 with an average rating of 8.0, while OpenText is ranked #43 with an average rating of 7.7. Cisco holds a 0.3% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.
Cisco Provider Connectivity...
Read 24 Cisco Provider Connectivity Assurance reviews
  • 776 Views
  • 495 Comparison Views
100% willing to recommend
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 441 Views
  • 309 Comparison Views
58% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 9, 2025

OpenText Real User Monitoring and Accedian Skylight are both competitive products in the real user monitoring space. Accedian Skylight appears to have more robust features despite users appreciating both products for different reasons.

What features are offered by OpenText Real User Monitoring in comparison to Accedian Skylight?

OpenText Real User Monitoring provides effective monitoring tools with detailed insights and straightforward integration. Users appreciate its ability to track various metrics in real-time. Accedian Skylight offers extensive network visibility and advanced analytics, giving it an edge in feature set.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Accedian Skylight?

Users of OpenText Real User Monitoring suggest enhancing the customization options and modernizing the reporting tools. Accedian Skylight users recommend simplifying the learning curve and improving integration capabilities with third-party tools.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Accedian Skylight?

OpenText Real User Monitoring is praised for its straightforward deployment process and responsive support team, ensuring smooth integration. Accedian Skylight, while offering comprehensive deployment options, receives mixed reviews on initial setup complexity but has commendable customer service.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Accedian Skylight?

OpenText Real User Monitoring is highlighted for its cost-effectiveness and satisfactory return on investment. Accedian Skylight, despite being priced higher, is seen as valuable due to its advanced functions and ROI justification from its robust performance monitoring and network insights.

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To learn more, read our detailed Cisco Provider Connectivity Assurance vs. OpenText Real User Monitoring Report (Updated: April 2025).
Buyer's Guide
Cisco Provider Connectivity Assurance vs. OpenText Real User Monitoring
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Provider Connectivity...
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
24
Ranking in other categories
Network Monitoring Software (43rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
43rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cisco Provider Connectivity Assurance is 0.3%, down from 0.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sylvain Germe - PeerSpot reviewer
Highly scalable, responsive support, but lacking new features
This solution is geared towards on-premise setups, and would not be useful if the company plans to move to the cloud within the next two years, such as Google Cloud for example. If the goal is to monitor bandwidth at remote sites and identify performance issues because the network is under the control, this solution is useful. However, if a company primarily uses cloud-based servers and does not manage the internet connection of its remote sites, the solution becomes less useful. I rate Accedian Skylight a seven out of ten. I have a positive opinion of the tool, but it can be challenging to set up. It is also limited in its applicability to certain use cases. I am familiar with the engineers behind the solution and have a good impression of them. However, I am not pleased with the fact that the company removed many features and raised prices after it was acquired by Accedian.
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Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly."
"The response times, with the performance, are really interesting too, where you can see the packet loss."
"I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else."
"The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly."
"It is about finding operational problems. When sites go down, we try to determine who is at fault. While there is not much finger-pointing, the solution is just trying to analyse when there is an outage and where do we start looking to fix it. The very nature of why organization chooses to use the solution is to accelerate the meantime to resolution and find where problems lie to get them rectified as quickly as possible."
"If [the problem] is something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas..."
"The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online."
"Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark."
More Cisco Provider Connectivity Assurance pros
"It is a good product."
"The most valuable feature is application performance monitoring."
"Real User Monitor has improved our productivity."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"It offers near-real-time analytics, which is helpful."
"With the solution, you can easily access any issues in your infrastructure."
"The technical support is good at resolving issues."
More OpenText Real User Monitoring pros
 

Cons

"For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."
"This solution is expensive compared to some others."
"The UI interface of Accedian Skylight could improve."
"Human resource costs can be high when dealing with connection issues."
"Human resource costs can be high when dealing with connection issues."
"The Accedian Skylight user interface still has room for improvement."
"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."
"I would like to see some improvements in parts of their synthetic transactions, which includes all the latency, jitter, and throughput. I would like to see some Layer 7 analytics in there. I want to be able to do a DNS request, HTTP GET request, or even SIP call point-to-point or via registration."
More Cisco Provider Connectivity Assurance cons
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"The product needs more R&D to make it easier and more compatible with other software."
"We would like to see support for non-Windows environments."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"This technology is considered to be older."
More OpenText Real User Monitoring cons
 

Pricing and Cost Advice

"The price is competitive overall, depending on the type of customer."
"We understand there's a significant cost difference, but have yet to investigate fully."
"Pricing is a little bit expensive."
"The pricing of Accedian Skylight is really good. The sensors are low cost. Their model to analytics for sensors is by license, endpoint, or session. With the probes for their analytics, if they get deployed virtually, they are free. The licensing is only based on flows. So, you can effectively deploy probes everywhere in your network. Then, if you want to look at a specific type of traffic, you can enter into it with a very low cost license. You can just use things like spam ports, mirrors, TAPs, and aggregators to optimize what sort of traffic you send to these analysis tools. Then, if you want to start looking at more, you can up your licensed as you go. You are not getting forced into expensive appliances or subscription models."
"It provides value and the cost is not huge."
"The pricing is cheaper than other competing products, which is better for our budgets."
"If you look into Riverbed, it's a licensing nightmare. You need to pay for every type of analysis... If you don't look into licensing, Riverbed and SolarWinds are pretty comparable. But if you look into licensing it would not be smart to go for either of them. On the pure, bare-metal basis, it's the same. But when you get the bare metal and a few basic licenses, then you need all those other licenses just to be sure that there's no issue... One of the great things about Skylight is you have them all, and you actually need them all."
"The solution was previously well-regarded, but after being acquired by Accedian, the prices have significantly increased. This has made it challenging to sell the product due to its high cost. It is an expensive solution."
More Cisco Provider Connectivity Assurance pricing and cost advice
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
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Top Industries

By visitors reading reviews
Computer Software Company
39%
Financial Services Firm
9%
Manufacturing Company
8%
Government
8%
Financial Services Firm
28%
Manufacturing Company
14%
Government
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Accedian Skylight?
Human resource costs can be high when dealing with connection issues. I require more tools to file and resolve these issues efficiently.
See all answers
What is your primary use case for Accedian Skylight?
I had prepared for COC and the client. I work as a vendor for a client using Flow Mount for network performance monitoring. I focus on resolving client-side issues related to Packy Performance and ...
See all answers
What advice do you have for others considering Accedian Skylight?
I'd rate the solution eight out of ten.
See all answers
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
 

Comparisons

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SolarWinds NPM vs Cisco Provider Connectivity Assurance Logo
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Compared 16% of the time
NETSCOUT nGeniusONE vs Cisco Provider Connectivity Assurance Logo
NETSCOUT nGeniusONE vs Cisco Provider Connectivity Assurance
Compared 11% of the time
Dynatrace vs Cisco Provider Connectivity Assurance Logo
Dynatrace vs Cisco Provider Connectivity Assurance
Compared 8% of the time
Zabbix vs Cisco Provider Connectivity Assurance Logo
Zabbix vs Cisco Provider Connectivity Assurance
Compared 5% of the time
More Cisco Provider Connectivity Assurance Competitors
OpenText SiteScope vs OpenText Real User Monitoring Logo
OpenText SiteScope vs OpenText Real User Monitoring
Compared 100% of the time
More OpenText Real User Monitoring Competitors
 

Product Reports

Buyer's Guide
Cisco Provider Connectivity Assurance
April 2025
Cisco Provider Connectivity Assurance reportDownload Cisco Provider Connectivity Assurance product report
Buyer's Guide
OpenText Real User Monitoring
March 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
 

Also Known As

Accedian Skylight, Accedian SkyLIGHT PVX, SkyLIGHT PVX, SecurActive, Performance Vision
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

Cisco Provider Connectivity Assurance offers real-time application and network performance monitoring, VPN management, and network diagnostics across multiple sites.

Organizations use Cisco Provider Connectivity Assurance for active and passive monitoring, stress testing, and troubleshooting performance issues. Deployed both on-premise and in the cloud, it supports IT infrastructure, security, and analytics with end-to-end performance measurement across cloud data centers. The modern, intuitive interface features TWAMP for real-time traffic accuracy and standardized reports, along with insightful dashboards for circuit performance, latency, jitter, and throughput monitoring.

What are the most important features?
  • TWAMP: Provides real-time traffic accuracy and standardized reporting.
  • Insightful Dashboards: Monitor circuit performance, latency, jitter, and throughput.
  • Security Integration: Compatible with tools like Splunk for enhanced security.
  • Application Support: Facilitates comprehensive network performance analysis.
What benefits or ROI should users look for in reviews?
  • Quick Corrective Actions: Immediate response capabilities for performance issues.
  • Easy Navigation: User-friendly layouts simplify monitoring and troubleshooting.
  • Comprehensive Analytics: Advanced tools for in-depth network performance insights.
  • Cloud and On-Premise Options: Flexible deployment to meet different needs.

In industries like finance and healthcare, Cisco Provider Connectivity Assurance ensures robust performance monitoring and quick diagnostics for VPNs and internet lines. It aids in maintaining the integrity and security of data transference, facilitating active and passive monitoring, stress testing, and performance troubleshooting across geographically dispersed locations, ensuring seamless operation and compliance with industry standards.

Cisco

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText
 

Sample Customers

T-Systems, Thomson Reuters, Bordeaux Metropole, CGI, Citadelle Regional Hospital Center, Lorraine Institute of Oncology, Luxembourg Institute of Health, Groupe BPCE, Group S, Splitpoint, Horus-Net, Audatex, Indexis, Province de Liège, EASI, Spie Batignolles, Faymonville
Avea, Maccabi Healthcare Services, TEB
Buyer's Guide
Cisco Provider Connectivity Assurance vs. OpenText Real User Monitoring
April 2025
Free Report: Cisco Provider Connectivity Assurance vs. OpenText Real User Monitoring
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