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Cisco TelePresence vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
9th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
TeamViewer
Ranking in Virtual Meetings
6th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
87
Ranking in other categories
Remote Access (3rd)
 

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.4%, down from 4.2% compared to the previous year. The mindshare of TeamViewer is 7.1%, down from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

CarolineXavier - PeerSpot reviewer
It's our go-to solution for demonstrating our services to clients
I use Cisco Telepresence for meetings with clients and internal meetings. It's our go-to solution for demonstrating our services to clients The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during…
Sanjay Patankar - PeerSpot reviewer
Easy to install and has lots of resources but need to improve performance
It's a remote access solution. We use it for conferences, meetings, and communication.  It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good.  It's got a lot of resources for users.  The product is easy to install.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"We have a dual screen option to enable video and content sharing."
"PresenterTrack cameras improve the meeting experience."
"It was stable. So, I would rate the stability a ten out of ten."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"The SpeakerTrack feature is the most valuable feature."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The implementation is quite straightforward."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The implementation process is simple."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"From my perspective, the most important is the login."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
 

Cons

"The calling features can be improved."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"The price of Cisco TelePresence overall should be reduced."
"Cisco TelePresence could improve its integration capabilities."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The tool is expensive."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"Voice communication and screen communication or face-to-face communication could be improved."
"I don’t see any areas where improvement is needed."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"The stability of TeamViewer is good, but it could be better."
"It should have ability to display notes in the computer list."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
 

Pricing and Cost Advice

"I will rate the tool's pricing an eight out of ten."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"The pricing is expensive, therefore I rate it an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"The solution's pricing is reasonable."
"TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
"The version of the solution we are using is free."
"I used the free version of TeamViewer."
"TeamViewer is very pricey. You have to sign up for a yearly subscription."
"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."
"We're using the free version. We do not pay any licensing fees."
"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."
report
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Top Industries

By visitors reading reviews
University
14%
Government
13%
Computer Software Company
12%
Financial Services Firm
12%
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve its integration capabilities. As for additional features, I would like to see an improved ceiling microphone solution in the next versions.
What advice do you have for others considering Cisco TelePresence?
I recommend it to clients and would rate it 10 out of 10.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Cisco TelePresence vs. TeamViewer and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.