Clarity SM and IFS Cloud Platform are competing in the service management and ERP categories. IFS Cloud Platform seems to have the upper hand due to its modern architecture, flexible deployment, and better customer satisfaction.
Features: Clarity SM offers a comprehensive service management suite with customizable SLAs/KPIs, integration capabilities with external databases, and robust reporting features. IFS Cloud Platform is noted for its user-friendly, component-based architecture, seamless integration with open APIs, and scalability for modern ERP functionalities.
Room for Improvement: Clarity SM's areas for improvement include scalability, real-time reporting, and an outdated interface. Documentation issues and ease of customization and integration are also challenges. IFS Cloud Platform needs better support services and reporting capabilities, alongside a more streamlined integration process.
Ease of Deployment and Customer Service: Clarity SM is limited to on-premises and public cloud deployments, with inconsistent customer service and lengthy issue resolution times. IFS Cloud Platform offers hybrid and multi-cloud deployments, with better overall satisfaction in support services, especially in hybrid setups.
Pricing and ROI: Clarity SM is considered expensive, with a licensing model suitable for larger companies, offering satisfactory ROI despite high costs. IFS Cloud Platform, while costly, provides good value through user-based pricing that supports growth, offering flexible cost options and strong ROI for large and mid-size companies.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
There are fewer fields on the user screen compared to other products.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
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