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Cloudify vs Freshservice comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
Cloudify
Ranking in Cloud Management
31st
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Freshservice
Ranking in Cloud Management
15th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (8th), Project Management Software (12th), IT Asset Management (6th), IT Service Management (ITSM) (5th)
 

Mindshare comparison

As of April 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.7%, down from 6.6% compared to the previous year. The mindshare of Cloudify is 1.7%, down from 1.7% compared to the previous year. The mindshare of Freshservice is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
Mark Wittling - PeerSpot reviewer
Works very well for advanced service chaining requirements and has extremely advanced engineers for support
We had a manager who thought that Cloudify could be used as a replacement for Horizon in OpenStack, but we found that Cloudify lacked the user interface or GUI for doing multitenancy and basic platform management tasks. Cloudify was really good at launching, for example, firewalls and configuring them and doing service chaining and rather advanced things like that, but it didn't meet the requirements for a basic platform management solution. It is something that seems to work better as a bolt-on or an augmented solution. It is a bit mis-marketed as a Cloud Management solution. It is not that. It is more of a service orchestration and automation tool. It is very good at doing that, but it fails to meet basic platform management requirements. Once you have it running, you can't really do anything with it without writing code and scripts. It requires a full-time DevOps person to use it. We deployed a Palo Alto firewall with it. That's basically what the project was for us, and it worked flawlessly once we got it finished, but it took another 12 weeks to get all of the automation and everything else coded, tested, and working. There is certainly a place for this technology, but when we got rid of OpenStack and moved to VMware, we either had to go with the vRealize Automation Suite to do this kind of automation, or we had to find an alternative solution to manage the private cloud. So, we put Cloudify in, but we really couldn't find it useful for basic platform administration tasks.
Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With over 2500 ESX VMs, including 1500+ XenDesktop VDI desktops, hosted over two datacentres and 80+ vSphere hosts, firefighting has become something of the past."
"The solution has a good optimization feature."
"Turbonomic can show us if we're not using some of our storage volumes efficiently in AWS. For example, if we've over-provisioned one of our virtual machines to have dedicated IOPs that it doesn't need, Turbonomic will detect that and tell us."
"It is a good holistic platform that is easy to use. It works pretty well."
"The most valuable features are the cluster utilization reports and the resource capacity planning. We can simulate how much capacity we can add to the current resources. The individual DM reports and VM-facing recommendations report are also helpful."
"The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center."
"The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"
"I like Turbonomic's automation and AI machine learning features. It shows you what it can do, but it can also act on recommendations automatically. Integration with an APM system makes the AI/ML features truly effective. Understanding what the application is doing and the trends of application behavior can help you make real-world decisions and act on that information."
"Extensible internal functions and plugins. Can implement custom plugins to fit your scenario. Python based plugins."
"The solution includes the option to run background scripts and processes from a connected API."
"Cloudify provides the infrastructure-as-code, as well as operational action capabilities (orchestrated startups or upgrades, and more)."
"Product has given us the ability to catch early scaling issues that many companies hit on with private clouds."
"Has great extendability which means you can build your own custom logic."
"You can use only what you need. You can remove certain Cloudify functions from the framework to create a "minified" version of what you need. This might only consist of the messaging delivery system, and the orchestration functions."
"Valuable features are auto-scaling and load balancing."
"It enables a single platform to communicate with the entire infrastructure."
"The workflow and the change management process are valuable."
"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"We use the ticketing system primarily, which is very easy to use for all users."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
 

Cons

"In Azure, it's not what you're using. You purchase the whole 8 TB disk and you pay for it. It doesn't matter how much you're using. So something that I've asked for from Turbonomic is recommendations based on disk utilization. In the example of the 8 TB disk where only 200 GBs are being used, based on the history, there should be a recommendation like, "You can safely use a 500 GB disk." That would create a lot of savings."
"It would be nice for them to have a way to do something with physical machines, but I know that is not their strength Thankfully, the majority of our environment is virtual, but it would be nice to see this type of technology across some other platforms. It would be nice to have capacity planning across physical machines."
"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."
"I like the detail I get in the old user interface and will miss some of that in the new interface when we perform our planned upgrade soon."
"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."
"Turbonomic can modernize the look and feel, making it more user-friendly to access and obtain information."
"The implementation could be enhanced."
"While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."
"Install of the product itself could be improved and I would like to see better event monitoring."
"The upgrading process could be simplified."
"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."
"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."
"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."
"Certainly the UI could use some intensive work, but nevertheless, overall, it’s a complete product with its 3.4 version and much better features are available with 4.0."
"The analytics could be better."
"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"The chat portal is not that great."
"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved."
 

Pricing and Cost Advice

"The pricing is in line with the other solutions that we have. It's not a bargain software, nor is it overly expensive."
"I consider the pricing to be high."
"Contact the Turbonomic sales team, explain your needs and what you're looking to monitor. They will get a pre-sales SE on the phone and together work up a very accurate quote."
"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."
"Price is a big one. VMTurbo was very competitively priced."
"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."
"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."
"The product is fairly priced right now. Given its capabilities, it is excellently priced. We think that the product will become self-funding because we will be able to maximize our resources, which will help us from a capacity perspective. That should save us money in the long run."
"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."
"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."
"Our licensing fee for Freshservice is $2,500 a year."
"The price of Freshservice could improve, it is expensive."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."
"Compared to other tools, Freshservice is affordable."
"The pricing is reasonable."
"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
19%
Financial Services Firm
13%
Retailer
8%
Educational Organization
7%
Computer Software Company
24%
Manufacturing Company
7%
Financial Services Firm
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
Ask a question
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What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage c...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It sh...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
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Interactive Demo

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Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Cloudify vs. Freshservice and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.