Cloudify vs Freshservice comparison

Cloudify and Freshworks are both solutions in the Cloud Management category. Cloudify is ranked #34, while Freshworks is ranked #10 with an average rating of 8.5. Cloudify holds a 1.6% mindshare in CM, compared to Freshworks’s 0.8% mindshare. Additionally, 100% of Cloudify users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Cloudify

Read 12 Cloudify reviews

996 Views
946 Comparison Views

100% willing to recommend

Freshservice

Read 40 Freshservice reviews

3,741 Views
299 Comparison Views

97% willing to recommend

Cloudify

Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Cloudify are competing in IT service management solutions, each offering unique capabilities. Freshservice has the upper hand in user satisfaction with strong customer support and affordable pricing, while Cloudify stands out with advanced features for complex cloud environments.

Features: Freshservice offers automated workflows, integrated asset management, and a service desk component. Cloudify provides multi-cloud orchestration, scalability, and infrastructure automation.

Room for Improvement: Freshservice could enhance its advanced customization capabilities, expand integration options, and improve scalability for larger enterprises. Cloudify might work on streamlining its user interface, simplifying its initial setup, and offering more comprehensive customer support for non-technical users.

Ease of Deployment and Customer Service: Freshservice is known for easy deployment and responsive customer service, enabling quick implementation. Cloudify provides a customizable deployment process designed for intricate environments, allowing for flexibility in detailed configurations.

Pricing and ROI: Freshservice offers competitive pricing with quick ROI due to efficient onboarding and minimal setup costs, while Cloudify has a higher initial investment, delivering significant ROI through flexibility for complex infrastructure management.

To learn more, read our detailed Cloudify vs. Freshservice Report (Updated: February 2026).

Buyer's Guide

Cloudify vs. Freshservice

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cloudify

Ranking in Cloud Management

34th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (4th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), AI IT Support (4th)

Mindshare comparison

As of February 2026, in the Cloud Management category, the mindshare of Cloudify is 1.6%, down from 1.7% compared to the previous year. The mindshare of Freshservice is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
Freshservice	0.8%
Cloudify	1.6%
Other	97.6%

Cloud Management

Featured Reviews

Mark Wittling

Cloud Architect at Cox communications

Works very well for advanced service chaining requirements and has extremely advanced engineers for support

We had a manager who thought that Cloudify could be used as a replacement for Horizon in OpenStack, but we found that Cloudify lacked the user interface or GUI for doing multitenancy and basic platform management tasks. Cloudify was really good at launching, for example, firewalls and configuring them and doing service chaining and rather advanced things like that, but it didn't meet the requirements for a basic platform management solution. It is something that seems to work better as a bolt-on or an augmented solution. It is a bit mis-marketed as a Cloud Management solution. It is not that. It is more of a service orchestration and automation tool. It is very good at doing that, but it fails to meet basic platform management requirements. Once you have it running, you can't really do anything with it without writing code and scripts. It requires a full-time DevOps person to use it. We deployed a Palo Alto firewall with it. That's basically what the project was for us, and it worked flawlessly once we got it finished, but it took another 12 weeks to get all of the automation and everything else coded, tested, and working. There is certainly a place for this technology, but when we got rid of OpenStack and moved to VMware, we either had to go with the vRealize Automation Suite to do this kind of automation, or we had to find an alternative solution to manage the private cloud. So, we put Cloudify in, but we really couldn't find it useful for basic platform administration tasks.

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Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"TOSCA model allows modeling the application rather than the automation. It is a machine-readable representation of the application and its infrastructure, which can be used for other things too, not just for the orchestration (e.g. enterprise architecture big picture, who connects to whom)."

"Cloudify works in cases where you have very advanced service chaining requirements. It really works well there, and it fits the best. They have a standardized markup that's based on TOSCA, which is a standard. I like the fact that they're standards-based. Their solution works extremely well if you have the talent and the manpower to write TOSCA descriptors to deploy and interchange services or to automate the configuration and turn up of services."

"Product has given us the ability to catch early scaling issues that many companies hit on with private clouds."

"Has great extendability which means you can build your own custom logic."

"You can use only what you need. You can remove certain Cloudify functions from the framework to create a "minified" version of what you need. This might only consist of the messaging delivery system, and the orchestration functions."

"Valuable features are auto-scaling and load balancing."

"It enables a single platform to communicate with the entire infrastructure."

"Extensible internal functions and plugins. Can implement custom plugins to fit your scenario. Python based plugins."

More Cloudify pros

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."

"It's very handy and very easy to use."

"We use the ticketing system primarily, which is very easy to use for all users."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"The workflow and the change management process are valuable."

More Freshservice pros

Cons

"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."

"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."

"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."

"Certainly the UI could use some intensive work, but nevertheless, overall, it’s a complete product with its 3.4 version and much better features are available with 4.0."

"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."

"The upgrading process could be simplified."

"Install of the product itself could be improved and I would like to see better event monitoring."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."

"Freshservice could improve the integration with Microsoft Outlook."

"The analytics could be better."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

More Freshservice cons

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"We're basically paying about $100 USD per agent per month."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

Performing Arts

Financial Services Firm

Manufacturing Company

University

Educational Organization

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

Questions from the Community

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What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

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What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

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What needs improvement with Freshservice?

Freshservice is a strong IT service management platform, but there are several areas where it could be further improved to deliver even more value. One key area is advanced reporting and analytics....

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Comparisons

Nutanix Cloud Manager (NCM) vs Cloudify

Compared 12% of the time

IBM Turbonomic vs Cloudify

Compared 11% of the time

VMware Aria Automation vs Cloudify

Compared 10% of the time

Morpheus vs Cloudify

Compared 9% of the time

CloudBolt vs Cloudify

Compared 7% of the time

More Cloudify Competitors

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

Cloudify

February 2026

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Buyer's Guide

Freshservice

February 2026

Download Freshservice product report

Also Known As

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Overview

Cloudify is an open-source orchestration-first cloud management platform. The solution allows applications to efficiently run across multiple cloud or data center platforms for premium multi-cloud infrastructure automation and orchestration. It provides infrastructure automation using environment as a service (EaaS) technology to deploy and continuously manage any cloud, private data center, or Kubernetes service from one central point while leveraging existing toolchains.

Cloudify Product Highlights

Fully customizable (white label, add, and modify widgets)
Create a custom view per business units, groups, user role
Easy integration with any 3rd-party/homegrown portal
Identify and eliminate task execution failures via a visual interface
Easy service composition that allows you to create new or update existing services
Switch between code and topology views
Import existing automation templates and scripts into Cloudify and automatically convert them into certified environments.
Intelligent and declarative engine that automates the entire lifecycle management
Intuitive UX and dashboards allowing complete visibility and control over usage, behavior, faults, and events of application/network services.

Cloudify Features

Cloudify has many valuable key features. Some of the most useful ones include:

Elastic caching
Post-deployment automation
Deployment monitoring
Service catalog
Real-time code validation
Plugins (Kubernetes, Ansible, AWS Cloud Formation, Azure ARM, Terraform)
Advanced Kubernetes management UI
Multi cluster action
Governance and compliance
Self-serve experience

Cloudify Benefits

There are many benefits to implementing Cloudify. Some of the biggest advantages the solution offers include:

Operation agility: Cloudify gives your organization and DevOps teams the ability to react to resource needs, evolve, and adapt quickly over time.

Self-service: Cloudify provides a self-service catalog and portal framework for cloud automation and cloud orchestration to provide a helpful and intuitive experience for environments, apps, and services setup and management.

Real-time visibility: Cloudify enables you to visually track all task executions. By implementing Cloudify, you can monitor progress and status of each execution step on Cloudify’s cloud orchestration platform, identify and eliminate task execution failures via a visual interface, and you can also apply management actions, such as stop, correct, and resume, quickly.

Reduce design and configuration time: The Cloudify solution has a visual editor, allowing greater visibility into blueprint structure and dependencies, and drag-n-drop service composition that helps you leverage shared resources and components for ultimate open-source infrastructure and cloud orchestration.

Fast deployment: Another benefit of Cloudify is that it helps speed up deployments of your test/dev/production environments from your CI/CD.

Enables continuous updates: With Cloudify, you have continuous updates for your production environments. Cloudify enables your organization to monitor health, heal failures, update patches, and scale resources without any environment downtime.

Governance: By using the Cloudify solution, you can accommodate governance changes and can scale and update operations according to your certified architecture.

Easier to manage Kubernetes: Cloudify makes it simple for you to manage multi Kubernetes clusters via service orchestration, enabling you to manage the application service itself rather than just its infrastructure.

Cost optimization: With Cloudify, you can control costs by employing end-to-end modeling of the entire infrastructure. The solution offers cost-saving policies, which include the decommissioning of formerly complex services and resources.

Cloudify

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Cloudify vs. Freshservice

February 2026

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