ConnectWise Automate vs SCOM comparison

The compared ConnectWise and Microsoft solutions aren't in the same category. ConnectWise is ranked #10 in RMM , and holds a 6.3% mindshare in the category. Microsoft is ranked #4 in EM , with an average rating of 8.1, and holds a 9.3% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 86% of Microsoft users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,957 Views
1,292 Comparison Views

85% willing to recommend

SCOM

Read 83 SCOM reviews

7,727 Views
1,082 Comparison Views

86% willing to recommend

ConnectWise Automate

SCOM

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Executive Summary

We performed a comparison between ConnectWise Automate and SCOM based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: March 2026).

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2026

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Helped 890,088 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

SCOM

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (4th), Network Monitoring Software (14th)

Mindshare comparison

ConnectWise Automate and SCOM aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.3%, up 5.9% compared to last year.
SCOM, on the other hand, focuses on Event Monitoring, holds 9.3% mindshare, up 7.7% since last year.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise Automate	6.3%
Kaseya VSA	14.3%
NinjaOne	11.4%
Other	68.0%

Remote Monitoring and Management (RMM)

Event Monitoring Mindshare Distribution
Product	Mindshare (%)
SCOM	9.3%
ServiceNow IT Operations Management	9.7%
OpsRamp	8.1%
Other	72.9%

Event Monitoring

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Read full review

Akshita Kukreja

Assistant Manager at SMS group GmbH

Have integrated effective monitoring and seamless alerting with improved visualization capabilities

The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A good automated scripts feature."

"Their premium support is great."

"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."

"One of the greatest benefits of LabTech is less client downtime, because LabTech lets you proactively monitor and fix issues before they interrupt your clients’ business, so you can virtually eliminate system outages."

"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."

"The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"The initial setup is easy and the deployment is quick."

More ConnectWise Automate pros

"The System Center 2012 R2 is really powerful, all products work great together, is not so expensive anymore, easy to license, and can cover from end to end (Networking, Hardware layer, OS, App and services, ports, etc.)."

"We like the deployment of the machines and the features that they have, and it's easy to use."

"Asset monitoring and auto alerts are the most valuable features of this product to me."

"I like the historical reporting of observer metrics."

"The product’s auto-remediation feature helps with automation."

"If you are a large Microsoft shop then this product excels in monitoring Microsoft services."

"It can send messages to our ticketing system."

"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."

More SCOM pros

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"Scheduling of automation could be improved and made more simple."

"The solution needs to improve Event ID monitoring big time. They're behind the game on the other RMMs, and we support multiple RMMs."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"The fixed client for Automate is slow. The web client is not very intuitive."

More ConnectWise Automate cons

"In terms of features that could be improved, I would say the agent integration into the operating system; we are having difficulties integrating Linux into some of the networking devices."

"The initial setup should be easier to complete."

"If it could have SysLog capabilities and if the Microsoft Management Packs were out of the box instead of a separate download."

"Overall, I find that this is a good solution but the presentation layer is really bad."

"There could be more integration of SIM in the solution."

"The interface is a little bit cumbersome and certain actions could be simplified."

"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."

"I would like to see them improve their network monitoring."

More SCOM cons

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"There is a license needed to use this solution and it is paid annually."

"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."

"The pricing is good, and it's part of their system center suite."

"The pricing and licensing are fair."

"It is more expensive than the competition."

"We have an enterprise agreement that includes this product as part of it."

"The platform is cost-effective due to our existing Microsoft support."

"Our Enterprise Agreement includes the price."

More SCOM pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

Healthcare Company

Computer Software Company

Outsourcing Company

Financial Services Firm

14%

Government

10%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	22
Large Enterprise	54

Questions from the Community

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What do you like most about SCOM?

The tool helps to monitor Windows servers. It offers alerts from a central location.

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What is your experience regarding pricing and costs for SCOM?

I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.

See all answers

What needs improvement with SCOM?

We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...

See all answers

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Product Reports

Buyer's Guide

ConnectWise Automate

April 2026

Download ConnectWise Automate product report

Buyer's Guide

SCOM

April 2026

Download SCOM product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

System Center Operations Manager, SCOM 2012

Overview

ConnectWise Automate transforms IT management with automation, remote desktop integration, and an intuitive interface. Essential tools like patch management and remote access are crucial for efficient operations.

ConnectWise Automate offers powerful features for IT management, emphasizing automation to eliminate repetitive tasks and streamline operations. It integrates seamlessly with remote desktop solutions, making remote management straightforward. The platform supports robust patch management, ticketing, and remote access, enhancing productivity and resource allocation. While its scalability and deployment are top-tier, users find room for improvement in areas like reporting, visibility, and ease of navigation. Some users experience slow support response times, and complex scripting can be cumbersome. Despite these challenges, it remains a valuable asset for managed service providers.

What are the key features of ConnectWise Automate?

Automation: Reduces repetitive tasks, boosting efficiency.
Remote Desktop Integration: Smooth remote access for managing IT environments effortlessly.
Patch Management: Essential for maintaining system updates and security.
Ticketing System: Streamlines workflow for incident management.
Scalability: Supports business growth with scalable infrastructure.

What benefits and ROI can users expect from ConnectWise Automate?

Time Savings: Automation capabilities free up time for strategic tasks.
Increased Efficiency: Streamlined processes lead to better resource allocation.
Improved Support: Reliable technical support enhances stability.
Cost-Effective Operations: Efficient management reduces unnecessary expenses.

Organizations in networking, managed service providers, and client administration use ConnectWise Automate for patch management, desktop oversight, and incident resolution. It's crucial for inventory tracking, system management, and remote support, enhancing professional services and integrating with ticket systems for effective troubleshooting and workflow management. Its adaptability supports diverse customer environments and facilitates task automation, maintaining efficient operation across IT networks.

ConnectWise

SCOM monitors Microsoft environments with a focus on Windows servers and applications such as SQL, Exchange, and SharePoint. It offers integration with Active Directory and Azure, along with customizable dashboards, management packs, and robust alert mechanisms, aiding efficient management and control.

SCOM provides a comprehensive monitoring solution for Microsoft technologies, helping organizations track performance and availability of applications, services, and infrastructure. It integrates with Active Directory and Azure, offering capabilities for monitoring Windows and Linux environments. Extensive management packs, customizable dashboards, and automated alerts offer a refined monitoring experience. Users benefit from detailed performance data, network monitoring, and auto-discovery features, enhancing operational insights and server management efficiency.

What are key features of SCOM?

Microsoft Environment Monitoring: Specialized for Windows servers and applications such as SQL, Exchange, and SharePoint.
Integration Capabilities: Seamless integration with Active Directory and Azure for streamlined operations.
Customizable Dashboards: Tailor visual data displays to enhance monitoring and decision-making.
Extensive Management Packs: Broad range of management packs for enhanced resource and application control.
Robust Alert Mechanisms: Comprehensive alerting to maintain service stability and address potential issues promptly.

What benefits should users seek in reviews?

Operational Efficiency: Enhanced management of server applications and infrastructure.
Comprehensive Monitoring: Detailed insights into performance and service availability.
Proactive Issue Notification: Timely alerts for quick issue resolution.
Improved Control: More efficient server management through automation and visibility.

In technology sectors, SCOM is widely implemented for its ability to monitor server applications and infrastructure components. Healthcare and finance utilize its monitoring and alert systems for compliance and uptime. Enterprises integrate SCOM for managing complex systems like Exchange, SharePoint, and Active Directory, enabling comprehensive analytics and reporting.

Microsoft

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Dialog Telekom

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2026

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