ConnectWise Automate vs SCOM comparison

The compared ConnectWise and Microsoft solutions aren't in the same category. ConnectWise is ranked #10 in RMM , and holds a 6.1% mindshare in the category. Microsoft is ranked #2 in EM , with an average rating of 8.2, and holds a 9.9% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 86% of Microsoft users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

2,503 Views
1,752 Comparison Views

85% willing to recommend

SCOM

Read 83 SCOM reviews

9,597 Views
1,631 Comparison Views

86% willing to recommend

ConnectWise Automate

SCOM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise Automate and SCOM based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2026).

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2026

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Helped 899,283 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

SCOM

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), Network Monitoring Software (14th)

Mindshare comparison

ConnectWise Automate and SCOM aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.1%, up 6.0% compared to last year.
SCOM, on the other hand, focuses on Event Monitoring, holds 9.9% mindshare, up 8.5% since last year.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise Automate	6.1%
Kaseya VSA	13.5%
NinjaOne	10.4%
Other	70.0%

Remote Monitoring and Management (RMM)

Event Monitoring Mindshare Distribution
Product	Mindshare (%)
SCOM	9.9%
OpenText AI Operations Management	7.9%
ServiceNow IT Operations Management	7.7%
Other	74.5%

Event Monitoring

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Read full review

Akshita Kukreja

Assistant Manager at SMS group GmbH

Have integrated effective monitoring and seamless alerting with improved visualization capabilities

The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very scalable."

"The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually."

"The reporting on the product is great."

"The solution is very stable; it's reliable, there are no bugs and glitches, and it doesn't crash or freeze."

"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It allows us to manage all client requests, jobs and invoicing."

"It's definitely improved the help-desk servicing, et cetera."

More ConnectWise Automate pros

"This product helps companies detect problems before they cause any real problems like downtime."

"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."

"We have installed SCOM in our Windows Server 2020 system to monitor any issues that might happen in our infrastructure and keep them in good health, including our SQL Servers, web servers, and web interfaces."

"My customers are using SCOM to avoid business disruptions."

"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."

"This product allows me to measure the level of availability of services and detect errors in them."

"Let me first say that I would be delighted if Citrix would extend the Edgesight functionality in their product so that it really monitors all of the Citrix components."

"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."

More SCOM pros

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"I almost would rather have a different tool, but I'm not sure which one yet."

More ConnectWise Automate cons

"Areas for improvement in my opinion are the resource footprint of the SCOM infrastructure side, the web console (drop Silverlight please!) and a few of the management packs."

"The suite is a monster. Without a clear strategy and fine tuning can produce a lot of noise (unnecessary noise) or miss critical aspects of your environment."

"The interface is a little bit cumbersome and certain actions could be simplified."

"The dashboard is still not so great and, most of the time, a third-party tool is required for presentation."

"I feel that the stability of the tool has room for improvement and I would like to see that in the next version."

"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."

"If it could have SysLog capabilities and if the Microsoft Management Packs were out of the box instead of a separate download."

"SCOM agents have a heavy footprint. Would like a lighter, more-efficient footprint."

More SCOM cons

Pricing and Cost Advice

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"SCOM's pricing is average."

"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."

"We have to pay for a license and the price is fine for us."

"There is a license needed to use this solution and it is paid annually."

"It is more expensive than the competition."

"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."

"We have an EA with Microsoft, and it comes as part of the EA."

"The pricing is good, and it's part of their system center suite."

More SCOM pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

Outsourcing Company

Construction Company

Healthcare Company

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	22
Large Enterprise	54

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for SCOM?

I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.

See all answers

What needs improvement with SCOM?

We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...

See all answers

What is your primary use case for SCOM?

My usual use case for SCOM is as an administrator role where I create reports and provide system configuration for Linux and installation of the SCOM agent. I handle deploying and upgrading the age...

See all answers

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Product Reports

Buyer's Guide

ConnectWise Automate

June 2026

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Buyer's Guide

SCOM

May 2026

Download SCOM product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

System Center Operations Manager, SCOM 2012

Overview

ConnectWise Automate transforms IT management with automation, remote desktop integration, and an intuitive interface. Essential tools like patch management and remote access are crucial for efficient operations.

ConnectWise Automate offers powerful features for IT management, emphasizing automation to eliminate repetitive tasks and streamline operations. It integrates seamlessly with remote desktop solutions, making remote management straightforward. The platform supports robust patch management, ticketing, and remote access, enhancing productivity and resource allocation. While its scalability and deployment are top-tier, users find room for improvement in areas like reporting, visibility, and ease of navigation. Some users experience slow support response times, and complex scripting can be cumbersome. Despite these challenges, it remains a valuable asset for managed service providers.

What are the key features of ConnectWise Automate?

Automation: Reduces repetitive tasks, boosting efficiency.
Remote Desktop Integration: Smooth remote access for managing IT environments effortlessly.
Patch Management: Essential for maintaining system updates and security.
Ticketing System: Streamlines workflow for incident management.
Scalability: Supports business growth with scalable infrastructure.

What benefits and ROI can users expect from ConnectWise Automate?

Time Savings: Automation capabilities free up time for strategic tasks.
Increased Efficiency: Streamlined processes lead to better resource allocation.
Improved Support: Reliable technical support enhances stability.
Cost-Effective Operations: Efficient management reduces unnecessary expenses.

Organizations in networking, managed service providers, and client administration use ConnectWise Automate for patch management, desktop oversight, and incident resolution. It's crucial for inventory tracking, system management, and remote support, enhancing professional services and integrating with ticket systems for effective troubleshooting and workflow management. Its adaptability supports diverse customer environments and facilitates task automation, maintaining efficient operation across IT networks.

ConnectWise

SCOM monitors Microsoft environments with a focus on Windows servers and applications such as SQL, Exchange, and SharePoint. It offers integration with Active Directory and Azure, along with customizable dashboards, management packs, and robust alert mechanisms, aiding efficient management and control.

SCOM provides a comprehensive monitoring solution for Microsoft technologies, helping organizations track performance and availability of applications, services, and infrastructure. It integrates with Active Directory and Azure, offering capabilities for monitoring Windows and Linux environments. Extensive management packs, customizable dashboards, and automated alerts offer a refined monitoring experience. Users benefit from detailed performance data, network monitoring, and auto-discovery features, enhancing operational insights and server management efficiency.

What are key features of SCOM?

Microsoft Environment Monitoring: Specialized for Windows servers and applications such as SQL, Exchange, and SharePoint.
Integration Capabilities: Seamless integration with Active Directory and Azure for streamlined operations.
Customizable Dashboards: Tailor visual data displays to enhance monitoring and decision-making.
Extensive Management Packs: Broad range of management packs for enhanced resource and application control.
Robust Alert Mechanisms: Comprehensive alerting to maintain service stability and address potential issues promptly.

What benefits should users seek in reviews?

Operational Efficiency: Enhanced management of server applications and infrastructure.
Comprehensive Monitoring: Detailed insights into performance and service availability.
Proactive Issue Notification: Timely alerts for quick issue resolution.
Improved Control: More efficient server management through automation and visibility.

In technology sectors, SCOM is widely implemented for its ability to monitor server applications and infrastructure components. Healthcare and finance utilize its monitoring and alert systems for compliance and uptime. Enterprises integrate SCOM for managing complex systems like Exchange, SharePoint, and Active Directory, enabling comprehensive analytics and reporting.

Microsoft

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Dialog Telekom

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2026

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