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ConnectWise Automate vs SCOM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
SCOM
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Event Monitoring (3rd), Network Monitoring Software (14th)
 

Mindshare comparison

ConnectWise Automate and SCOM aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.4%, up 6.2% compared to last year.
SCOM, on the other hand, focuses on Event Monitoring, holds 9.9% mindshare, up 7.8% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.4%
Kaseya VSA13.8%
NinjaOne10.7%
Other69.1%
Remote Monitoring and Management (RMM)
Event Monitoring Mindshare Distribution
ProductMindshare (%)
SCOM9.9%
ServiceNow IT Operations Management8.4%
OpenText AI Operations Management7.7%
Other74.0%
Event Monitoring
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The database is great. It's a nicely ordered database."
"Remote access and detailed monitoring help us support our equipment."
"The implementation is nice and easy."
"Their premium support is great."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Scripting and patch management are really important for us, and Patch Manager is something that we use a lot and is one of the most useful features for us for controlling patches and other things for different clients."
"The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually."
"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."
"We leverage every component of SCOM; we have dashboards up, customized management packs, and monitors for both Windows and Linux, and we use SNMP traps to pull in information from network devices across the enterprise, so we use it for everything."
"The product has helped our organization with in-depth monitoring."
"Setting up SCOM is straightforward and takes about an hour as long as you have all your firewalls and DNS settings in place."
"This product allows me to measure the level of availability of services and detect errors in them."
"When it comes to monitoring Microsoft servers, it is very useful."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"It discovers the components automatically, which is a fantastic thing."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
 

Cons

"Because of the vast number of features, the software is difficult to navigate."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective."
"Reliability: Open a computer window new screen and it's slow."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Technical support was helpful."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"SCOM server needs periodic maintenance to make sure the disk/database has enough space and a lot of alerts across a big environment might come fairly quickly."
"SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
"They could provide better dashboards, detailed logs, and reports crucial for monitoring services in real-time."
"On-prem network monitoring is something that could be improved drastically."
"SCOM is not as straightforward in terms of user interface or general experience, which could be improved."
"Monitoring non Microsoft products and 3rd party applications."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
"SCOM is part of the System Center suite and I am satisfied with the pricing."
"SCOM's pricing is average."
"We have to pay for a license and the price is fine for us."
"It is more expensive than the competition."
"It is the cheapest product available in the market."
"Our Enterprise Agreement includes the price."
"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."
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Top Industries

By visitors reading reviews
Performing Arts
9%
Healthcare Company
7%
Computer Software Company
7%
Outsourcing Company
6%
Financial Services Firm
14%
Government
9%
Manufacturing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Dialog Telekom
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: May 2026.
893,244 professionals have used our research since 2012.