ConnectWise Automate vs ServiceNow comparison

The compared ConnectWise and ServiceNow solutions aren't in the same category. ConnectWise is ranked #8 in RMM , and holds a 8.4% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.5, and holds a 26.1% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,623 Views
1,141 Comparison Views

85% willing to recommend

ServiceNow

Read 214 ServiceNow reviews

13,326 Views
8,580 Comparison Views

91% willing to recommend

ConnectWise Automate

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise Automate and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2024).

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (8th)

ServiceNow

Average Rating

8.4

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 8.4%, down 11.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 26.1% mindshare, down 27.4% since last year.

Remote Monitoring and Management (RMM)

IT Service Management (ITSM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Jun 30, 2022

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

Jan 29, 2024

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is easy and the deployment is quick."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"The implementation is nice and easy."

"It is very scalable."

"A good automated scripts feature."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"It's definitely improved the help-desk servicing, et cetera."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

More ConnectWise Automate pros

"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."

"The solution is stable, scalable and easy to use."

"The most recent addition of SAM Premium is a game changer for many organizations."

"Straightforward tool."

"Easy to implement and consolidate different platforms and users with useful functionalities."

"The solution's initial setup process is easy."

"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"

"There are many expansions available."

More ServiceNow pros

Cons

"Scheduling of automation could be improved and made more simple."

"The menu doesn't always load properly."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"The fixed client for Automate is slow. The web client is not very intuitive."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

More ConnectWise Automate cons

"Their cloud management is also not that great compared to other products."

"It's a little expensive compared to other tools."

"The RPA needs improvement. That's a new area for them that they're just entering into now."

"There should be fewer clicks and faster integrations between solutions."

"Transparency in the pricing model needs to be improved."

"The Express edition does not allow the option for scripting."

"The high price is a huge barrier in Portugal."

"They could improve license management, particularly when integrating different applications or toolsets."

More ServiceNow cons

Pricing and Cost Advice

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"In Tunisia, the companies find the licensing costs to be expensive."

"They could be more competitive with their licensing."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"The CapEx version is great."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

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814,649 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

53%

Computer Software Company

Financial Services Firm

Media Company

Educational Organization

25%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

ConnectWise RMM vs ConnectWise Automate

Compared 20% of the time

NinjaOne vs ConnectWise Automate

Compared 11% of the time

Microsoft Configuration Manager vs ConnectWise Automate

Compared 11% of the time

Tanium vs ConnectWise Automate

Compared 10% of the time

Datto Remote Monitoring and Management vs ConnectWise Automate

Compared 5% of the time

More ConnectWise Automate Competitors

BMC Helix ITSM vs ServiceNow

Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 9% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

November 2024

Download ConnectWise Automate product report

Buyer's Guide

ServiceNow

October 2024

Download ServiceNow product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Learn More

ConnectWise

ServiceNow

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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