ConnectWise ScreenConnect vs Google Hangouts comparison

ConnectWise and Google are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Google is ranked #5 with an average rating of 8.4. ConnectWise holds a 1.6% mindshare in VM, compared to Google’s 0.4% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 93% of Google users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Google Hangouts

Read 55 Google Hangouts reviews

1,698 Views
75 Comparison Views

93% willing to recommend

ConnectWise ScreenConnect

Google Hangouts

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Google Hangouts compete in the domain of remote access and video conferencing. ConnectWise ScreenConnect is perceived as more effective for IT support due to its robust suite of remote access tools and integrations, while Google Hangouts is favored for collaboration and video conferencing because of its intuitive interface and integration with Google Workspace.

Features: ConnectWise ScreenConnect provides advanced remote access capabilities, allowing persistent connections and seamless integration with security and MSP systems. It is valued for its granular security customization and ease of setting up remote sessions. Google Hangouts offers robust video conferencing features, screen sharing, and integration with Google Workspace, making it ideal for quick and effective communication. Its simplicity and integration with existing Google services enhance usability.

Room for Improvement: ConnectWise ScreenConnect could enhance its UX by improving username customization, documentation clarity, and adding features like automatic desktop locking post-session. Enhanced reporting capabilities are also sought. Google Hangouts users desire better integration with third-party tools, additional interactive features like a "raise hand" function, and improved stability during poor connections. Increasing security and the ability to support more diverse platforms is also a suggestion.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid, public, and private cloud deployments, but users report challenges, especially with Linux setups. Customer support experiences vary, with some users praising it and others citing poor responsiveness. Google Hangouts, primarily public cloud-based, is easy to deploy and use, requiring little support. Google's customer service is generally seen as responsive, though there is a call for improved integration and support options in certain cases.

Pricing and ROI: ConnectWise ScreenConnect is affordable, with a straightforward pricing model that provides significant value for those needing reliable remote support, resulting in a quick ROI due to operational efficiency improvements. Google Hangouts, often free with Google accounts, is cost-effective for communication, but additional features or accommodating larger teams can incur costs. Both are seen as affordable; ConnectWise focuses on IT efficiency, while Hangouts leverages its integration within the Google ecosystem.

To learn more, read our detailed ConnectWise ScreenConnect vs. Google Hangouts Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Google Hangouts

Ranking in Virtual Meetings

5th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. The mindshare of Google Hangouts is 0.4%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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ANIS QURESHI

Senior Specialist- IT Systems Management at GAL

Quick and seamless meeting setup offers a smooth experience

I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very low maintenance."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"The initial setup is fairly straightforward."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"Better than TeamViewer and useful for fixing problems remotely."

More ConnectWise ScreenConnect pros

"It is easy to use, and we don't need to make a lot of configurations."

"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."

"The solution is extremely stable."

"When you get a meeting invitation, it's very easy to just join and go."

"We use Google Hangouts to chat and exchange some quick information."

"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."

"The initial setup is very easy."

"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."

More Google Hangouts pros

Cons

"There could be improvement to the remote command line tools."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"There needs to be a way to run the agent without installing, like GoToAssist."

"The solution should add the ability to video chat with the user on the other end."

"Mobile interface."

More ConnectWise ScreenConnect cons

"Google Hangouts could work on making the service better for slow connections."

"In the next release, I would like to see call recording made available."

"I would like for the platform to have a call recording feature in the free version."

"The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."

"Sending documents and other things is not an option."

"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."

"The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more."

"The solution can be improved by integrating other tools."

More Google Hangouts cons

Pricing and Cost Advice

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"I download the product for free with ConnectWise RMM's license."

"Pricing is fair for Control and the licensing is simple."

"Good price and works well."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

More ConnectWise ScreenConnect pricing and cost advice

"The screen-sharing feature is the most valuable feature."

"There is no license cost."

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."

"There is an annual subscription to use this solution."

More Google Hangouts pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

97%

Computer Software Company

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

I can't comment on the pricing as I have no idea about it.

See all answers

What needs improvement with Google Hangouts?

The filtering is good. That said, sometimes, due to system restrictions, I can't use blur effects or other filters. The chat feature could be improved to allow tagging users for notifications.

See all answers

Comparisons

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Compared 14% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Google Hangouts

April 2025

Download Google Hangouts product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Google

Sample Customers

Jon Rosen Systems

Information Not Available

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

April 2025

Free Report: ConnectWise ScreenConnect vs. Google Hangouts

Find out what your peers are saying about ConnectWise ScreenConnect vs. Google Hangouts and other solutions. Updated: April 2025.

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