ConnectWise ScreenConnect and Microsoft Intune both compete in remote access and endpoint management. ConnectWise ScreenConnect is stronger for smaller organizations due to its pricing and straightforward features, while Microsoft Intune's integration with Microsoft services makes it more suitable for larger enterprises.
Features: ConnectWise ScreenConnect provides remote access with unattended access, cross-platform compatibility, and third-party tool integration. Users appreciate its user-friendly interface and security compliance functionalities. Microsoft Intune offers comprehensive endpoint management focused on Windows, with features like conditional access and integration within the Microsoft ecosystem, appealing to enterprises requiring extensive reporting and security.
Room for Improvement: ConnectWise ScreenConnect needs enhancements in reporting and reducing false positives during installation. Simplifying the setup process and improving cross-platform support would improve user experience. Microsoft Intune should focus on enhancing third-party application patching, supporting non-Microsoft OSes like Mac and Linux, and resolving latency issues when applying policies.
Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid cloud, on-premises, and private cloud deployments, providing flexibility and generally positive customer service experiences with responsive support. Microsoft Intune primarily supports public cloud deployment while offering hybrid solutions. Its technical support is satisfactory but could improve in responsiveness and customer understanding.
Pricing and ROI: ConnectWise ScreenConnect is appreciated for reasonable pricing, particularly for smaller operations, and a positive ROI due to reduced travel and efficiency in remote support. Microsoft Intune, part of various Microsoft 365 bundles, provides value when integrated with other Microsoft services, although its stand-alone pricing might be high for smaller businesses.
With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.