Try our new research platform with insights from 80,000+ expert users

ConnectWise ScreenConnect vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise ScreenConnect
Ranking in Remote Access
17th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (10th)
Microsoft Intune
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
250
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of ConnectWise ScreenConnect is 1.4%, down from 1.8% compared to the previous year. The mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote support is efficient and easy for our end users to receive support."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"It is super easy to use and relatively inexpensive."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"It has a useful device management feature."
"Intune saves time, and it is very easy to use. It allows us to manage applications completely."
"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"
"The standout features of Intune are its excellent mobile device management and highly effective application management capabilities."
"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."
"The navigation, the keys, and the settings are easy to find. It is easy to understand."
"I like that we can implement conditional access."
"Intune's integration with Microsoft 365 is exceptional."
 

Cons

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"The solution should add the ability to video chat with the user on the other end."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"I really didn't care for the onboarding process and it is something that should be improved."
"The recent redesign has made it slower and basically worthless."
"Mobile interface."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"There are a lot of updates happening on Microsoft."
"I rate Microsoft support four out of 10. Support is one area where Microsoft needs to improve a lot. I recently raised a ticket for a Microsoft Azure issue, and it took two and a half weeks for support to reply. They need to improve support across their entire catalog of products."
"We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure."
"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."
"Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best."
"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."
"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."
"The security features should be improved."
 

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."
"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
"I download the product for free with ConnectWise RMM's license."
"Make sure you have enough licensing for all the techs that you have."
"Good price and works well."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."
"The price is very reasonable."
"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."
"For organizations that are a Microsoft shop, the pricing is compelling."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
848,253 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
12%
Manufacturing Company
10%
Healthcare Company
6%
Educational Organization
21%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

ConnectWise Control, ScreenConnect
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Jon Rosen Systems
Mitchells and Buzzers, Callaway
Find out what your peers are saying about ConnectWise ScreenConnect vs. Microsoft Intune and other solutions. Updated: April 2025.
848,253 professionals have used our research since 2012.