ConnectWise ScreenConnect vs HCL Sametime comparison

ConnectWise and HCLSoftware are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while HCLSoftware is ranked #19 with an average rating of 8.0. ConnectWise holds a 1.6% mindshare in VM, compared to HCLSoftware ’s 0.3% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 75% of HCLSoftware users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

HCL Sametime

Read 5 HCL Sametime reviews

86 Views
44 Comparison Views

75% willing to recommend

ConnectWise ScreenConnect

HCL Sametime

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Executive SummaryUpdated on Feb 3, 2025

HCL Sametime and ConnectWise ScreenConnect are competing collaboration tools, each offering unique benefits. ConnectWise ScreenConnect often has an upper hand in feature richness, making it suitable for those needing extensive functionality.

Features: HCL Sametime offers robust messaging and collaboration tools which are crucial for enterprise environments, seamless integration with IBM Notes, and efficient status handling for availability tracking. ConnectWise ScreenConnect provides advanced remote access and management features, excellent unattended access capabilities, and powerful remote-control options with persistent connectivity.

Room for Improvement: HCL Sametime could enhance audio and video calling quality and improve its user interface and overall system performance. ConnectWise ScreenConnect can improve documentation for ease of setup, introduce more detailed user permissions settings, and optimize mobile device experiences.

Ease of Deployment and Customer Service: HCL Sametime facilitates straightforward integration within enterprise systems, backed by solid customer support. ConnectWise ScreenConnect offers a cloud-based deployment that reduces infrastructure load, with responsive customer service being particularly advantageous for smaller IT teams.

Pricing and ROI: HCL Sametime involves higher setup costs, focusing on enterprise-level needs, offering ROI through integration benefits. ConnectWise ScreenConnect presents a cost-effective option, with high ROI driven by its comprehensive features for diverse IT support operations.

To learn more, read our detailed ConnectWise ScreenConnect vs. HCL Sametime Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. HCL Sametime

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

HCL Sametime

Ranking in Virtual Meetings

19th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. The mindshare of HCL Sametime is 0.3%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"The initial setup is fairly straightforward."

"The ConnectWise ScreenConnect tool is very good for remote access."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"Remote support is efficient and easy for our end users to receive support."

More ConnectWise ScreenConnect pros

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."

"The security was quite good."

Cons

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"Mobile interface."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

More ConnectWise ScreenConnect cons

"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."

"The webinar should be integrated into Sametime for a larger number of participants."

Pricing and Cost Advice

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Make sure you have enough licensing for all the techs that you have."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay $3,000 USD for the service, yearly upfront."

"I download the product for free with ConnectWise RMM's license."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

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What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

See all answers

What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

See all answers

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More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Virtual Meetings

April 2025

Download HCL Sametime product report

Also Known As

ConnectWise Control, ScreenConnect

Lotus Sametime, IBM Lotus Sametime

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

HCL Sametime. Secure Conversations Across Any Device

Your company can’t afford to take any data risks, but your teams still need to be able to interact and react quickly, wherever they are working. Sametime offers modern instant messaging, file-sharing, and online meetings with the proven security your business can trust.

HCLSoftware

Sample Customers

Jon Rosen Systems

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Buyer's Guide

ConnectWise ScreenConnect vs. HCL Sametime

April 2025

Free Report: ConnectWise ScreenConnect vs. HCL Sametime

Find out what your peers are saying about ConnectWise ScreenConnect vs. HCL Sametime and other solutions. Updated: April 2025.

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