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Cribl vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Cribl enhanced data management efficiency, delivering cost savings, improved processing speed, system performance, and operational flexibility for users.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
6.8
Cribl customer service is praised for prompt responses, effective support, and community assistance, with a high satisfaction rating.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
The community, including the engineering and sales teams, is available on Slack and is very supportive.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
7.9
Cribl is scalable and easily integrates with CI/CD pipelines, receiving praise for efficient deployment and seamless cloud management.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.3
Cribl is generally rated 7-8 for stability, with minor bugs quickly addressed and continuous development enhancing reliability.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

Cribl needs better legacy compatibility, intuitive logging, enhanced documentation, improved onboarding, and desktop server functionality for developers.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Perhaps more flexibility in terms of metrics would be helpful.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

Cribl offers a cost-effective, scalable pricing model with up to 30% cost reductions, appealing to mid-level and large enterprises.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

Cribl streamlines real-time data transformation, log collection, and routing with user-friendly features, security, and extensive integration support.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
The community on Slack is excellent for solving questions and getting ideas.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

Cribl
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
10
Ranking in other categories
Log Management (13th), Security Information and Event Management (SIEM) (13th), Observability Pipeline Software (1st)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cribl is 0.6%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Phanindra Ponnada - PeerSpot reviewer
Provides good documentation and worth the investment
As of now, there are some environments where some organizations are still on legacy infrastructure, so they are still in virtual environments and are using old versions of devices. Some companies bought Splunk, while others bought Cribl for a very low-priced license. There are some protocols to connect from Cribl to Splunk. I understand Cribl has come into the market very recently, but the tool might have had a picture in its mind where organizations might also have some legacy infrastructure. In the future, with our protocols or our level of architecture, Cribl should not come and say that it is not compatible with them. If Cribl is the reason because I have to change my environment, then I will have to end up investing more. There are some organizations where the end machines have forwarders that forward the data to Cribl, and from it, the data is forwarded to Splunk. This is how general architecture works. There are two methods of connection between Cribl and Splunk. One is the S2S protocol, which collects logs from Cribl or sends data between Cribl and Splunk. There is another method called HTTP Event Collector (HEC) and HTTPS protocol. With Cribl, connecting to Splunk mostly uses the S2S protocol. The tool supports all the latest devices and platform devices, like all the latest operating systems. There are some organizations where there is legacy infrastructure or if they are still on the old platforms. Companies using old platforms have to consider HTTP Event Collector (HEC), and then they have to change their infrastructure setup in order to fulfill that setup. In order to have Google and Splunk set up in my organization, if I have to change my existing infrastructure connectivity or setup, that might incur more cost or more investment for me to have Cribl and Splunk. Cribl should provide compatibility, or else the tool's developers should speak to the people of such organizations and understand the challenges. Cribl could have developed some version that can give backward compatibility.
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
10%
Healthcare Company
8%
Government
7%
Financial Services Firm
21%
Computer Software Company
14%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Cribl?
I am not aware of the pricing details, however, I know they use a credit format for billing.
What needs improvement with Cribl?
At the moment, I don't have specific feedback on what can be improved as I do not work with Cribl daily. Perhaps more flexibility in terms of metrics would be helpful.
What is your primary use case for Cribl?
I am using Cribl to have everything centralized in one tool in terms of data collection. We were working with different Splunk customers, and Cribl helps collect data and then send it to an S3 buck...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Overview

 

Sample Customers

Information Not Available
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Cribl vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.