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CyberArk Identity vs Dameware Remote Support comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Identity
Ranking in Active Directory Management
9th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Authentication Systems (8th), Identity Management (IM) (11th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (28th)
 

Mindshare comparison

As of April 2025, in the Active Directory Management category, the mindshare of CyberArk Identity is 1.8%, up from 0.3% compared to the previous year. The mindshare of Dameware Remote Support is 0.1%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
it_user273750 - PeerSpot reviewer
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for field support as well The Internet Sessions with the Remote…
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845,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
11%
Healthcare Company
6%
Financial Services Firm
11%
Government
11%
Computer Software Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing is acceptable. It is worth considering what we are protecting with the amount charged.
What needs improvement with CyberArk Identity?
To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which ...
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Also Known As

Idaptive
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Illinois School District
Find out what your peers are saying about CyberArk Identity vs. Dameware Remote Support and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.