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CyberArk Identity vs One Identity Active Roles comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
CyberArk Identity enhances security and provides substantial financial returns, with users noting long-term cost savings and investment value.
Sentiment score
7.0
Automation enhanced productivity, cut resource usage by 20%, improved satisfaction, and provided quick ROI with notable cost savings.
By the second month, we started seeing the benefits and achieved a return on investment.
 

Customer Service

Sentiment score
6.2
CyberArk Identity's customer service is responsive but inconsistent, with varying support experiences and commonly rated around eight out of ten.
Sentiment score
9.0
One Identity Active Roles support is praised for responsiveness and expertise, despite occasional delays in complex cases.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
One Identity's support is great.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is highly scalable, suits diverse sizes, but may face challenges with architectural scalability and license complexity.
Sentiment score
7.5
One Identity Active Roles excels in scalability, effectively supporting automation and management in complex, large-scale environments despite Azure challenges.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
It is very beneficial for large and complex environments.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is highly stable, reliable, with a 99.9% SLA, and minor suggestions include expanding zones and availability dashboards.
Sentiment score
7.6
One Identity Active Roles is highly stable with minimal issues, though some experience web interface lags potentially infrastructure-related.
There is a timeout period that I do not like, requiring repeated verification.
When you have it in the cloud, you have CyberArk every time you need it.
With respect to stability, I find that stability is very good.
 

Room For Improvement

CyberArk Identity needs improvements in management, scalability, usability, cloud capabilities, and cost-effectiveness, alongside better support and integration features.
One Identity Active Roles needs better customization, multi-language scripting, and improved Azure integration, documentation, and user interface.
Integration or deployment is extremely difficult for CyberArk Identity.
It does not have global market penetration, and sometimes, there are support issues.
Something they could improve is the management of multifactor authentication.
A way to connect to various directories and integrate with cloud directories would be beneficial.
Enhancements to the console are also necessary because it is more confusing than the web interface.
 

Setup Cost

CyberArk Identity's pricing is competitive but costly, valued by larger enterprises for its superior services and security features.
Enterprise buyers view One Identity Active Roles pricing as high but competitive, with flexible licensing and fair value for functionality.
I compared it with other products, and it does not require a heavy investment.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
The pricing is acceptable.
The pricing is high.
 

Valuable Features

CyberArk Identity enhances security with features like Active Directory integration, multi-factor authentication, password rotation, and compliance support.
One Identity Active Roles offers robust access control, AD management, and cloud integration, enhancing security and compliance through customizable features.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
It is very intuitive and close to the native tools.
It is an easier way for me to manage Active Directory with more advanced features.
 

Categories and Ranking

CyberArk Identity
Ranking in Active Directory Management
11th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Authentication Systems (8th), Identity Management (IM) (10th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Access Management (7th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
One Identity Active Roles
Ranking in Active Directory Management
5th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
21
Ranking in other categories
User Provisioning Software (5th)
 

Mindshare comparison

As of March 2025, in the Active Directory Management category, the mindshare of CyberArk Identity is 1.6%, up from 0.3% compared to the previous year. The mindshare of One Identity Active Roles is 5.8%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Neera Jain - PeerSpot reviewer
Requires minimal training and provides granular control
The granular control has been very helpful for us. We want to be able to control what level users have access to. It is possible to control access levels at the organizational unit or even the attribute level, making it helpful for us. Active Roles helped increase operational efficiency in our organization. We have delegated user provisioning to the help desk so they can create users or manage accounts. We have delegated group management to identified group owners who can manage their groups. Some of them just need read-only access to AD; they do not need to download the native tools. They can just do it via a browser. Active Roles has helped our organization reduce the number of erroneous privileged accounts. We have set the templates, and we have set the standards. It helps standardize all the naming conventions and how they are provisioned with the rules. That is definitely very helpful. We use the change history to see who might have modified what object. We have that tracking, but we use a tool from Quest called Change Auditor that can do the auditing to figure out who did what type of thing for auditing.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
11%
Insurance Company
6%
Computer Software Company
17%
Financial Services Firm
12%
Government
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing is acceptable. It is worth considering what we are protecting with the amount charged.
What needs improvement with CyberArk Identity?
To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which ...
What is your experience regarding pricing and costs for One Identity Active Roles?
The pricing is high. I have not been involved with the renewal or cost aspect, but I know it is not cheap by any means. However, it is very useful for our environment.
What needs improvement with One Identity Active Roles?
I know they have increased support for Entra ID and mentioned providing support for AWS. A way to connect to various directories and integrate with cloud directories would be beneficial.
 

Also Known As

Idaptive
Quest Active Roles
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
Find out what your peers are saying about CyberArk Identity vs. One Identity Active Roles and other solutions. Updated: March 2025.
842,592 professionals have used our research since 2012.