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CyberArk Privileged Access Manager vs OpenText Identity Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Privileged Access ...
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
229
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (3rd), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
OpenText Identity Manager
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
User Provisioning Software (9th), Identity Management (IM) (17th)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. CyberArk Privileged Access Manager is designed for Privileged Access Management (PAM) and holds a mindshare of 11.6%, down 20.0% compared to last year.
OpenText Identity Manager, on the other hand, focuses on User Provisioning Software, holds 3.2% mindshare, down 3.3% since last year.
Privileged Access Management (PAM) Market Share Distribution
ProductMarket Share (%)
CyberArk Privileged Access Manager11.6%
WALLIX Bastion5.1%
Delinea Secret Server5.0%
Other78.3%
Privileged Access Management (PAM)
User Provisioning Software Market Share Distribution
ProductMarket Share (%)
OpenText Identity Manager3.2%
SailPoint Identity Security Cloud25.8%
Saviynt12.4%
Other58.6%
User Provisioning Software
 

Featured Reviews

SI
Senior PAM Consultant at iC Consult GmbH
Makes privileged access management easy with automation and granular control
Many people underestimate the value of these tools because they treat them as simple automated password management. Once you realize the volume of passwords in your organization and factor in nonhuman passwords, you realize its value. Last year, CyberArk Impact cited 45 nonhuman passwords for every human password. If you have 10,000 employees, you can imagine the number of passwords. There are also many other operations. For example, you have a Qualys scanner that needs to reach out and touch all your endpoints and scan them for vulnerabilities. They use an API call to CyberArk to pull out a Privileged credential that allows them to log in to that target. This is an automated machine call. It is tapping into CyberArk to get that credential. There can be hundreds of thousands of those operations a day. You do not want to manage those passwords by hand. Some people marginalize the significance of such a solution by saying that it is just a fancy password changer. It goes well beyond that, especially with API calls and automation. Its importance extends beyond merely changing passwords; it involves automation, API calls, and process integration, crucial in agile environments for standing up new Amazon servers or other processes needing privileged credentials. CyberArk can automate these tasks into their build processes. Another critical feature is the proxy service via Privileged Session Manager (PSM), providing not only a proxy between your user and the target servers, protecting against malware but also offering session recording. Many companies I have worked with implemented a PAM product as a knee-jerk reaction to SOX audit requirements. They discovered they needed session recording and retention for regulatory compliance. This has become a major factor for clients instituting CyberArk, so PSM is a big deal in addition to regular password rotation.
reviewer2401464 - PeerSpot reviewer
Architect at a consultancy with 51-200 employees
Updates systems quickly and does not have a limit on the number of users
NetIQ does not have a limit on the number of users. The tool is secure by nature. It can have more than one billion users. Event-based systems know what has to be changed. SQL-based systems can only change using time and date. Event-based systems provide immediate results, while SQL-based systems need time to sync. It is totally different from a security perspective. Event-based systems can update all the systems in seconds or minutes. Other systems do it within 24 hours. The basic event-based system is AI-driven. It has some kind of robotics and programming. Other tools need programming. I like systems that have prebuilt ideas of security. NetIQ has been in the market for a long period. It has all the systems and connectors. There is not much coding. We just need to configure the products. We need not do any programming. I haven't seen any other product that needs only configuration to do the job. Most products in the market are SQL-based. They need programming. Some service providers who sell other products to customers do not sell NetIQ because they can make more money by selling solutions that need more consultancy and programming. More hours lead to more money.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to develop and deploy applications with no stored secrets is very valuable."
"The automatic rotation of credentials is probably the most useful feature."
"I find value in notifications from CyberArk when passwords fail verification and have other issues."
"The solution is stable and reliable."
"The most valuable features of CyberArk Enterprise Password Vault are password vaulting and automatic rotation of passwords after use."
"CyberArk's support is excellent, providing personalized assistance through a dedicated local account manager and sales engineer."
"CyberArk is a very stable product and it's a stable product because it has a simple design and a simple architecture that allows you to leverage the economies of scale across the base of your infrastructure that you already have implemented. It doesn't really introduce any new complex pieces of infrastructure that would make it that much more difficult to scale."
"Its' quite stable."
"The main value lies in the simplicity of implementation, as well as its customized look and feel."
"I like the eDirectory feature."
"The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows."
"The product is easy to use."
"NetIQ does not have a limit on the number of users."
"The most valuable features of NetIQ Identity Manager are the synchronization of different directories, such as Active Directory. We have many Active Directory systems, not only one."
"The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors."
"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
 

Cons

"Regarding technical support from CyberArk, while L2 and L3 teams are effective, L1 support requires improvement due to longer response times in critical situations."
"The solution needs better features for end users to manage their own whitelisting for API retrieval."
"CyberArk definitely needs to improve user experience and reduce complexity."
"Their support can be better. Their SLA timings are higher than others."
"If you are an administrator or architect, then the solution is kind of complicated, as it is mostly focused on the end user. So, they need to also focus on the people who are implementing it."
"There is some stuff that we still have not fully integrated, which is our AIM solution. We are having all types of issues with it. I have been working with Level 3 support on it, but otherwise, from a functionality perspective, everything has been working except for the AIM solution."
"There is a lot of complexity if we are installing the solution on-premises."
"PAM could be more user-friendly and CyberArk could update the documentation to include more real-world examples. You have to learn it yourself through trial and error. In particular, the online documentation should have more information about troubleshooting."
"There's no huge thing missing, because it's already comprehensive. Now and then, however, there might be a minor issue."
"The vendor must provide an easier console for configuring things for smaller customers."
"NetIQ Identity Manager could improve by updating the user portal, it is out of date."
"If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement."
"We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory."
"The integrations must be made easier."
"The interface is old and outdated, and the design software seems archaic."
"It needs some modern features. They should improve and modernize their management interface. It has been created over years and by different persons. You can see different applications, different management consoles for different things. There should be an integrated interface."
 

Pricing and Cost Advice

"This product is very expensive."
"With reducing the privileged account access, there has been a huge improvement. They are now bringing more accounts on a little at a time."
"Our risk is definitely significantly lower. Also, our resources are low."
"The solution is cost-effective for the features."
"In comparison to other products on the market, CyberArk is a more costly product."
"Licensing fees are paid on a yearly basis."
"The solution is costly but we get what we pay for."
"Quite expensive"
"I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."
"Micro Focus is flexible when it comes to price. The cost varies from customer to customer. There are no additional costs, though. Everything is included."
"The solution is quite affordable."
"You just need to be aware that the more systems you connect, the more license fees you have to pay."
"It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."
"The price of the solution is a bit high and could be reduced."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
10%
Government
6%
Computer Software Company
9%
Manufacturing Company
9%
Financial Services Firm
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise40
Large Enterprise173
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise6
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
My thoughts on the pricing of CyberArk Privileged Access Manager depend entirely on the vendors' requirements. If they want their things to be secure, they have to spend accordingly. We have four t...
What do you like most about NetIQ Identity Manager?
The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by ...
What is your experience regarding pricing and costs for NetIQ Identity Manager?
The pricing depends on whether we buy the solution as a service or a license. The license is expensive. If we buy it as a service for a large number of users, it is the cheapest tool we can get. Th...
What needs improvement with NetIQ Identity Manager?
The tool is used mostly in big systems to understand what is happening. There are not many technicians who know how to use the product. The vendor must provide an easier console for configuring thi...
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
Novell Identity Manager
 

Overview

 

Sample Customers

Rockwell Automation
Sheetz
Find out what your peers are saying about CyberArk, One Identity, Delinea and others in Privileged Access Management (PAM). Updated: December 2025.
879,422 professionals have used our research since 2012.