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BlackBerry Cylance Cybersecurity vs Deep Instinct Prevention Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Deep Instinct Prevention Pl...
Ranking in Endpoint Protection Platform (EPP)
41st
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Anti-Malware Tools (17th)
 

Mindshare comparison

As of March 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.2%, down from 1.5% compared to the previous year. The mindshare of Deep Instinct Prevention Platform is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Elena Yau - PeerSpot reviewer
Prevention, in advance, saves us remediation time
We have a PHI (protected health information) committee, and some of the things that we review on a weekly basis are incidents. For example, if there was malware or adware or some kind of phishing attempt, or even ransomware, we would have to investigate and see if there was any PHI impact. We've seen small things because some kind of adware made its way through the browser from some malicious link, and it's really hard to prevent those. We're putting more levels of filtering around that. There are some product development ideas that we have been working on alongside the DI team, and they've been super helpful. There are definitely a lot more little areas of improvement for the interface. Also, we have talked with the DI team about adding the forensic piece, which is what we do a lot. That would be added value and they've just recently provided more individuals to think about the roadmap. That's part of their strategy and one of the good features that they want to bring on. Hopefully, they can bring that to fruition and that will ease our workflow a little bit more. The additional predictive and prevention capabilities in the 3.0 version, that don't require special rules and configuration, help our organization. The only caveat is that when things get done automatically, I would appreciate more logging of what's happening in the background, if it is doing some kind of intervention. If we need to do some forensics, we should be able to backtrack from the log that gets uploaded to our cloud instance and see, forensically, what the root cause was. We should be able to see what instigated that trigger by DI and what exactly was done. That's a missing piece. It does a good job of preventing, but then we don't know what were the symptoms of the prevention. Let's say that there was like a PowerShell block. We'll see an indicator on the dashboard and we'll look at the logs and investigate. Sometimes we find that the logs that are captured locally on the endpoint itself are not very thorough. We were coached through our training with DI that, when troubleshooting, the DI team would always ask for the logs from the endpoint. We know what we need to do to look at something. But the logging for DI doesn't capture everything. There are some things that are missing. When it comes to root-cause analysis, or kill-chain analysis, and figuring out exactly what happened, it's very hard to do that right now on the product. I have used Carbon Black before and they're pretty good with the forensic analysis. That does save some efforts of my one engineer and myself when we have to go through the PHI committee. Right now, with Di, that feels like a blind spot. Another area for development is making the license clean-up a little bit easier. We always have to manually uninstall agents. If there were some way to remove the licensing and do better license management on the platform, that would help my team as well.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is stable."
"It provides good insight into the programs, applications, or websites that may need attention."
"I like the AI and mathematical components that they use."
"It handles situations that the other threat management tools wouldn't find. It has worked well covering the weaker sides of the other products that we're integrating."
"The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background."
"Has good RAM capacity for the power I need"
"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"Deep Instinct was a strategic complement to our Open XDR platform."
"It's just a single agent that has everything in it... With the EDR solutions, you have to install it, then you have another service history installed, and you have behavioral analytics, etc. With this, everything is in a single small "box," a small agent that has pretty much got everything."
"Its false positives are very low, because the behavior analysis engine double checks them."
"Stability-wise, I rate the solution a ten out of ten."
"It has given us a more structured approach for detecting and preventing threats. It has machine learning-based detection and prevention. Their engines, in even older versions, are able to pick these viruses and malware. They have posted a lot of use cases online for detecting different viruses and malware that have been out for many years."
"Deep Instinct's detection rate is close to 100 percent."
"The most valuable features are the static/dynamic analyses. Deep Instinct's predictive model has very high accuracy and provides threat information for unknown malware, such as malware classification, static analysis information, and sandbox information."
"The support is very good. They reply and respond very quickly."
 

Cons

"The user interface is outdated."
"It should have better support for Windows and Mac."
"If they can add more features on top of their Persona feature that would be ideal."
"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"Enhancing the product's detection rates and streamlining the user interface for easier management in daily operations would be beneficial improvements."
"The solution’s user interface could be improved."
"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."
"The stability could be improved."
"If they can bring some additional, complementary solutions, like network scanning and the like, that will help. If they had some sort of a firewall which could help detect DDoS attacks and other things, it would be an improvement"
"When things get done automatically, I would appreciate more logging of what's happening in the background... we should be able to backtrack from the log that gets uploaded to our cloud instance and see, forensically, what the root cause was."
"Reporting on incidents needs improvement."
"I would like to see improvement in the user interface so that the user has more control. For example, it would be good if a user could change their grouping if they want to be part of another group. Or if I want to right-click and scan a specific file that I just imported, that would be helpful. Sometimes you just want to do an extra scan to make sure you're safe."
"It would be nice if there were options where, if I have to do SIEM integration, I could do so from the UI: Just pick and choose what SIEM solutions the customers use and have options to have out-of-the-box connection facility."
"Some features are too resource intensive."
"They have a manual, but it is not excessive."
"There's an issue in the installation process where you can't install it unless you disable the built-in Windows Bitdefender antivirus. So, you have to manually disable Microsoft Bitdefender in order to install Deep Instinct. So, that makes it impossible to do a network rollout unless you manually visit each computer, which is ridiculous."
 

Pricing and Cost Advice

"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"It is expensive, but not unreasonable."
"We pay our license on a yearly basis and have just renewed for two years."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"The licensing part of the product is too expensive compared to other solutions in the market."
"There is a need for customers of the product to pay towards the licensing costs of the tool."
"Pricing and licensing are very straightforward. It's two SKUs, one is for the console and the other is for the client."
"Its pricing is too high, but that is not because of the product. It is expensive because of the cost of the console. You need a console to control the whole thing, but the console is expensive. You have to split this cost among all possible users. Normally, to be able to make it economically attractive, you need at least 1,000 agents, PCs, or users. If you have a customer with 300 to 500 agents, PCs, or users, it becomes too pricey."
"In comparison to the other products out there, it's exceptionally competitively priced. When you consider the lower administrative overhead that it facilitates, it's an absolute value."
"Their pricing is very competitive. It is good, fair, and a lot cheaper than what we were doing with Cylance."
"If I include the false positive rate and the detection rate in the comparison, Deep Instinct is worth its price."
"There are no additional costs on the price, and our company has a support contract, which bundles in those services anyway."
"The pricing is a little bit expensive but we are satisfied with DI's performance."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
13%
Government
9%
Financial Services Firm
7%
Computer Software Company
21%
Financial Services Firm
12%
Healthcare Company
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about Deep Instinct?
The product offers integration capabilities and is also easy to use.
What is your experience regarding pricing and costs for Deep Instinct?
There is a need for customers of the product to pay towards the licensing costs of the tool.
What needs improvement with Deep Instinct?
The solution's stability is good. If the tool was able to provide fine-tuning capabilities from the product's end depending on the environment of its user, then it would be a good improvement in th...
 

Also Known As

Blackberry Protect
No data available
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Deep Instinct Prevention Platform and other solutions. Updated: March 2025.
841,431 professionals have used our research since 2012.