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BlackBerry Cylance Cybersecurity vs Deep Instinct Prevention Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Deep Instinct Prevention Pl...
Ranking in Endpoint Protection Platform (EPP)
41st
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Anti-Malware Tools (17th)
 

Mindshare comparison

As of March 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.2%, down from 1.5% compared to the previous year. The mindshare of Deep Instinct Prevention Platform is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Elena Yau - PeerSpot reviewer
Prevention, in advance, saves us remediation time
We have a PHI (protected health information) committee, and some of the things that we review on a weekly basis are incidents. For example, if there was malware or adware or some kind of phishing attempt, or even ransomware, we would have to investigate and see if there was any PHI impact. We've seen small things because some kind of adware made its way through the browser from some malicious link, and it's really hard to prevent those. We're putting more levels of filtering around that. There are some product development ideas that we have been working on alongside the DI team, and they've been super helpful. There are definitely a lot more little areas of improvement for the interface. Also, we have talked with the DI team about adding the forensic piece, which is what we do a lot. That would be added value and they've just recently provided more individuals to think about the roadmap. That's part of their strategy and one of the good features that they want to bring on. Hopefully, they can bring that to fruition and that will ease our workflow a little bit more. The additional predictive and prevention capabilities in the 3.0 version, that don't require special rules and configuration, help our organization. The only caveat is that when things get done automatically, I would appreciate more logging of what's happening in the background, if it is doing some kind of intervention. If we need to do some forensics, we should be able to backtrack from the log that gets uploaded to our cloud instance and see, forensically, what the root cause was. We should be able to see what instigated that trigger by DI and what exactly was done. That's a missing piece. It does a good job of preventing, but then we don't know what were the symptoms of the prevention. Let's say that there was like a PowerShell block. We'll see an indicator on the dashboard and we'll look at the logs and investigate. Sometimes we find that the logs that are captured locally on the endpoint itself are not very thorough. We were coached through our training with DI that, when troubleshooting, the DI team would always ask for the logs from the endpoint. We know what we need to do to look at something. But the logging for DI doesn't capture everything. There are some things that are missing. When it comes to root-cause analysis, or kill-chain analysis, and figuring out exactly what happened, it's very hard to do that right now on the product. I have used Carbon Black before and they're pretty good with the forensic analysis. That does save some efforts of my one engineer and myself when we have to go through the PHI committee. Right now, with Di, that feels like a blind spot. Another area for development is making the license clean-up a little bit easier. We always have to manually uninstall agents. If there were some way to remove the licensing and do better license management on the platform, that would help my team as well.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most functional item that we use is the process to turn off the false flags that it causes."
"It does a good job of protecting us."
"The initial setup of CylancePROTECT is very easy."
"The Application Guard and ByteGuard are useful features."
"CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices."
"The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background."
"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."
"​Centralized dashboard online which can be used for managing a huge product."
"Stability-wise, I rate the solution a ten out of ten."
"The support is very good. They reply and respond very quickly."
"The most valuable feature is its ability to detect and eradicate ransomware using non-signature-based methods."
"Deep Instinct complements the solutions we already have. You don't need to rip and replace any antivirus or endpoint that you have. It's easy to use and it's easy to have it side-by-side with other solutions. That makes it really easy to have an additional level of protection, rather than to hassle with doing solution migration."
"It has the lowest false-positive ratio that I have come across. I have only had one which was a legitimate file that I had to whitelist. It was for one of the applications I was trying to install and integrate. But the false positive ratio is very low."
"It has a very low false-positive ratio. That is important because it means we're not wasting time... We're able to run that entire 20,000-endpoint base with just a handful of engineers."
"The product offers integration capabilities and is also easy to use."
"Good detections for PowerShell. and good user interface."
 

Cons

"The stability could be improved."
"It should have better support for Windows and Mac."
"The initial deployment was quite complicated."
"The price for this EPP platform is expensive and could be improved."
"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"The solution’s technical support could be improved."
"I am looking forward to them adding Linux in Q1 or Q2 of 2019, as this is often requested by my partners and customers. Currently, Deep Instinct only has Windows, Mac, Android, and iOS."
"The Management Console is not localized."
"I would like a little more training for the admins."
"Its support for Linux and Unix operating systems can be improved. Currently, they cover macOS and Windows, but they don't cover Linux and some of the Unix products. Pricing is also an issue. Its pricing is not as aggressive as it could be, and its price makes it difficult to sell. Customers feel that they can get an antivirus for a lower price, even though it is not a similar product. It is technically different. Their SLAs can be better. They have to give you 24/7 support, but their SLAs are not very good. They should be better documented, and the offerings should also be a little bit better. What happens is that the SLAs end up in the hands of the intermediary, seller, or the local partner of Deep Instinct in a country. The customers want very fast SLAs in a very short time, but Deep Instinct doesn't give them at the same speed. Having said that, SLAs are important when you have a lot of issues, but this product doesn't have too many issues, so it is not a big concern. However, for a customer who doesn't know the product, it could be a concern."
"They have a manual, but it is not excessive."
"If the client is working remotely and doesn't have a VPN then the deployment is difficult to do."
"The interface on the endpoint could be a little more descriptive and more valuable. It doesn't always tell you the data you need to see. Improvement there would be very helpful."
"Some features are too resource intensive."
 

Pricing and Cost Advice

"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"CylancePROTECT is an affordable solution."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"The monthly fee is $55 USD per user."
"The solution provides me with competitive pricing."
"We pay our license on a yearly basis and have just renewed for two years."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"One thing about their licensing program that I like is that just one covers the server as well as on the endpoint as well as mobile devices. There is no complexity in calculating how many SKUs I need for mobile, for laptop, for desktop, and for servers. It's very simple and that makes it much easier to budget."
"Their pricing is very competitive. It is good, fair, and a lot cheaper than what we were doing with Cylance."
"If I include the false positive rate and the detection rate in the comparison, Deep Instinct is worth its price."
"There are no additional costs on the price, and our company has a support contract, which bundles in those services anyway."
"The pricing is a little bit expensive but we are satisfied with DI's performance."
"We are a nonprofit. The MSP had provides pretty decent nonprofit rates for us. This was one of the key factors that made us choose Deep Instinct over its competitors who were significantly more expensive."
"Its pricing is too high, but that is not because of the product. It is expensive because of the cost of the console. You need a console to control the whole thing, but the console is expensive. You have to split this cost among all possible users. Normally, to be able to make it economically attractive, you need at least 1,000 agents, PCs, or users. If you have a customer with 300 to 500 agents, PCs, or users, it becomes too pricey."
"There is a need for customers of the product to pay towards the licensing costs of the tool."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
13%
Government
9%
Financial Services Firm
7%
Computer Software Company
21%
Financial Services Firm
12%
Healthcare Company
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about Deep Instinct?
The product offers integration capabilities and is also easy to use.
What is your experience regarding pricing and costs for Deep Instinct?
There is a need for customers of the product to pay towards the licensing costs of the tool.
What needs improvement with Deep Instinct?
The solution's stability is good. If the tool was able to provide fine-tuning capabilities from the product's end depending on the environment of its user, then it would be a good improvement in th...
 

Also Known As

Blackberry Protect
No data available
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Deep Instinct Prevention Platform and other solutions. Updated: March 2025.
841,205 professionals have used our research since 2012.