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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
19th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
12th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
142
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.2%, down from 1.5% compared to the previous year. The mindshare of Symantec Endpoint Security is 4.0%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Hadar Eshel - PeerSpot reviewer
Ensures advanced AI-driven threat detection to provide robust endpoint security, effectively preventing both known and unknown threats with minimal impact on system performance
We integrate it into our comprehensive cybersecurity strategy, specifically for antivirus and antiviral purposes. CylancePROTECT provides comprehensive endpoint security, including EDR capabilities. Additionally, BlackBerry now offers XDR, similar to other companies like CrowdStrike and SentinelOne. The AI-driven threat detection of CylancePROTECT has significantly enhanced our organization's security posture. This company has pioneered an AI-based engine that doesn't rely on signatures, thus offering protection for every computer, server, and endpoint without requiring specific signatures for malware or other attacks. Cylance stands out for pioneering the delivery of a complete AI-driven antivirus engine that relies primarily, if not solely, on AI and machine learning for threat identification. Remarkably, it identifies over 99.7% of global threats.
Hakeem_Abdulkareem - PeerSpot reviewer
The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated
Symantec's application security module needs some improvement. You need to create a lot of fingerprints for application security. For instance, let's say I have different brands of ATMs in my environment, like Wincor and NCR. I use GRG to deploy an application control to whitelist some applications. I have to get the exact image of the different models of ATMs. When I tested in the past, some machines would not connect to the server without that. Only the approved software on the ATM should run. Anything outside that should not even come up at all. We did this so that an outside person doesn't introduce malicious software to the ATM. That's the essence of locking down with application control. Using Symantec for application control has been hectic, so I use Carbon Black to do the lockdown. Checking that data security will work fine with Carbon Black. Carbon Black worked fine. Setting up approval in Carbon Black works differently than Symantec. In Symantec, we first need the fingerprints of the applications running underneath. Before setting up Carbon Black, you first install the agent, allowing it to learn the environment. It will analyze all the software's behavior and provide recommendations for what should be allowed. It's more straightforward, whereas configuring application control in Symantec is a bit cumbersome.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most functional item that we use is the process to turn off the false flags that it causes."
"You can manage all the threats and everything from a centralized dashboard."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"It handles situations that the other threat management tools wouldn't find. It has worked well covering the weaker sides of the other products that we're integrating."
"The solution is very quick at easily changing the levels of protection for each computer and the server."
"I like the AI and mathematical components that they use."
"One of the best features of the solution is that it's easy to deploy."
"The deployment of updates is easy."
"I have found the central control console the most valuable feature."
"I like the malware threat control policy and USB blocker. In Symantec Manager, we use multiple available features, so we created firewall policies to prevent any malware attack from the network or device controls."
"The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple."
"The most useful features are the antivirus, anti-spyware, and the firewall feature. It also provides application control and Host Integrity, which is a very unique feature."
"The valuable features are device control, SONOR, and anti-virus."
"I have found the solution to be very scalable, we have 700 employees using the solution in our organization."
"Symantec have everything – documentation, videos, data sheets."
"What I like most about Symantec is the intrusion detection module. If you are scanning the environment, it will flag a possible intruder and tell you the IP and where the attack is coming from. Traditional antivirus solutions will never flag that. If you have a traditional SIEM, you might be able to pick that up. Symantec is a holistic endpoint security solution, so when you scan an endpoint, Symantec will let you know that something is happening to it."
 

Cons

"Having worked with SentinelOne, Cylance is good, however, it probably needs to add a feature similar to SentinelOne's rollback functionality. With this feature, if you get infected, with a click, you can go back to the pre-infection state. If Cylance could add this functionality to their offering as well, that would be ideal."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat."
"The solution should implement AI in the product."
"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."
"CylancePROTECT could be improved in its technical support and communication."
"My personal opinion is that Symantec has too many WS.Reputation.1 detections, which could cause important computers to malfunction."
"The virus definitions could be updated more frequently."
"It can be improved in terms of features and integration. It should have more advanced features and more integration. Currently, it is just talking to their own solutions. They could add more artificial intelligence, more XDR, and more integration with other vendors so that we can do sharing of information with other vendors."
"They should work on making the virus definition file lighter."
"I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours."
"We are not satisfied with the technical support."
"The monitoring capabilities could be further developed."
"Multi-domain policy options for exceptions and global blocks."
 

Pricing and Cost Advice

"It is expensive, but not unreasonable."
"I think that the price we are paying is good for what it is."
"The monthly fee is $55 USD per user."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"The licensing part of the product is too expensive compared to other solutions in the market."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"The tool is not that expensive."
"It's not so heavily priced; rather, it's average and decent."
"Its price is reasonable."
"The price of Symantec End-User Endpoint Security is okay. When comparing the price of this solution is not expensive."
"We pay on a yearly basis..."
"It is the better product, even if it is a little on the higher side."
"One great benefit is we do not need to activate a license for every endpoint. The price is fair."
"The pricing was one of the factors that led us to choose this product."
"This is not the cheapest product and I know others that are most cost-effective, although it is difficult to compare because it depends on the features."
"When it comes to pricing, Sophos is preferrable to Symantec."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
12%
Government
8%
Financial Services Firm
7%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.