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Symantec Endpoint Security vs Trend Micro Deep Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.4
Symantec Endpoint Security's customer service is praised for responsiveness but can have delays; ratings range from 6 to 9.
Sentiment score
8.3
Trend Micro Deep Security's support is generally praised for responsiveness and expertise, but some issues with delays and case management persist.
 

Room For Improvement

Sentiment score
4.7
Symantec Endpoint Security needs better efficiency, user experience, integration, and simpler deployment, with improved reporting and reduced false positives.
Sentiment score
5.6
Trend Micro Deep Security users desire better integration, support, pricing, and features like improved reporting and hybrid cloud control.
Device management is not very good and I am not enabling it in my organization due to security reasons.
 

Scalability Issues

Sentiment score
7.6
Symantec Endpoint Security is praised for scalability and adaptability, though integration, upgrading, and licensing challenges exist for some users.
Sentiment score
7.7
Trend Micro Deep Security is versatile and scalable, handling various enterprise sizes, though costs and scaling limitations exist.
 

Setup Cost

Sentiment score
6.5
Symantec Endpoint Security is valued for features but considered costly by some, with flexible licensing and discounts available.
Sentiment score
4.3
Trend Micro Deep Security's pricing is viewed as high but competitive, with flexible options and varying user affordability opinions.
The pricing is very low compared to other companies like SentinelOne and others.
 

Stability Issues

Sentiment score
8.3
Symantec Endpoint Security is stable and reliable, despite some resource concerns and issues in specific environments or newer versions.
Sentiment score
8.3
Trend Micro Deep Security is highly stable, though specific configurations may cause minor issues, generally scoring 7-10 for reliability.
 

Valuable Features

Sentiment score
8.6
Symantec Endpoint Security offers comprehensive protection with multi-platform support, centralized management, and excellent technical support, enhancing user experience.
Sentiment score
7.3
Trend Micro Deep Security provides comprehensive, scalable protection with agentless options, cloud integration, and supports virtual environments for large organizations.
Symantec Endpoint Security offers many valuable features, such as file explosion, application learning, DLP, injection detection, and EDR solutions for traffic control.
 

Categories and Ranking

Symantec Endpoint Security
Average Rating
7.6
Reviews Sentiment
7.4
Number of Reviews
141
Ranking in other categories
Endpoint Protection Platform (EPP) (11th)
Trend Micro Deep Security
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
88
Ranking in other categories
Virtualization Security (1st), Cloud and Data Center Security (7th)
 

Mindshare comparison

Symantec Endpoint Security and Trend Micro Deep Security aren’t in the same category and serve different purposes. Symantec Endpoint Security is designed for Endpoint Protection Platform (EPP) and holds a mindshare of 4.2%, down 5.1% compared to last year.
Trend Micro Deep Security, on the other hand, focuses on Virtualization Security, holds 42.3% mindshare, up 41.4% since last year.
Endpoint Protection Platform (EPP)
Virtualization Security
 

Featured Reviews

PedroSoares - PeerSpot reviewer
Helps us block ports, like TCP and UDP, and we don't need to use Active Directory GPOs to block anything
One suggestion I have for both regular and mobile would be to collect all the information about installed software, such as versions, and give that information to the manager to help with software management. That would be a huge advantage for everyone who administers these tools. For example, EDR gives me some applications with a version linked to a CVE or a MITRE attack. That's really interesting, But we don't know about other software that is installed and that means we need to install and use other software on the workstation to collect that information. If Symantec could do that, it would help managers improve their security, as they would know all the software installed on each device. Because Symantec is already installed on a workstation, it would not be difficult for the agent to collect information about the software installed. It wouldn't need to do anything other than collect and share the information. That would be a huge advantage for the administrator. The more information we have about a device, the more secure we can make it. For example, there are types of software that can open a port that an attacker can use. If we know that such software is installed, we could just act before something happens. If Symantec could collect that software information, it would be amazing.
Harel Cohen - PeerSpot reviewer
Offers excellent endpoint protection and great stability
Technically speaking, the customer support is okay, but the responsiveness needs to be improved. I'm referring to the universal support, as the Israeli staff are excellent and always willing to help. However, opening a case and entering into a back-and-forth with emails takes too much time. It should be working more quickly and smoothly.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Educational Organization
39%
Computer Software Company
10%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
Is Crowdstrike Falcon better than Trend Micro Deep Security?
I like that Crowdstrike allows me to easily correlate data between my firewalls. What’s most useful for my needs is the intelligence modules feature. I also find that Crowdstrike Falcon’s dashboard...
What's the difference between Trend Micro Deep Security and Trend Micro Apex One?
Trend Micro Deep Security offers a lot of features. It guarantees security for your data center, cloud, and containers - all with a unified and comprehensive SaaS solution and without compromising ...
 

Also Known As

Symantec EPP, Symantec Endpoint Protection (SEP)
Deep Security
 

Overview

 

Sample Customers

Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Rush University Medical Center, Guess? Inc., Mazda Motor Logistics Europe, MEDHOST, KSC Commercial Internet Co., Ricoh Company Ltd., Square Enix, SoftBank Telecom, Telecom Italia, United Way of Greater Atlanta, A&W Food Services of Canada
Find out what your peers are saying about Microsoft, SentinelOne, CrowdStrike and others in Endpoint Protection Platform (EPP). Updated: November 2024.
823,795 professionals have used our research since 2012.