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Symantec Endpoint Security vs Trend Micro Deep Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Symantec Endpoint Security offers significant ROI through reduced incidents, improved efficiency, cost-effectiveness, and minimal administrative needs, enhancing satisfaction.
Sentiment score
5.3
Trend Micro Deep Security users report financial benefits through cost savings, improved security, enhanced efficiency, and significant returns.
Symantec Endpoint Security filled gaps in our toolset, particularly with the ability to control network firewall on hosts remotely, which was greatly appreciated.
It adds value by providing centralized control over servers and endpoints.
If the customer is interested in technical capabilities, we demonstrate the tools, setup, implementation, and their working.
 

Customer Service

Sentiment score
6.5
Symantec Endpoint Security's customer service is efficient, while technical support responses vary, affected by locality and language issues.
Sentiment score
7.2
Trend Micro Deep Security support is praised for responsiveness and expertise, but complex cases sometimes experience delays.
In some cases, it rates as high as ten out of ten, while in others, it can be as low as eight.
There is no support in the German language, which is a problem for many public tenders.
Whenever I raise a ticket, whether critical or high priority, their team responds immediately, often over calls, and works towards closing the request with the highest priority.
They have very professional engineers, and they often respond effectively.
Trend Micro's technical support is delayed in responding at times, while at other times, the response is fast.
 

Scalability Issues

Sentiment score
7.7
Symantec Endpoint Security is scalable and adaptable, handling diverse workloads and seamlessly integrating, despite minor complexity and licensing challenges.
Sentiment score
7.7
Trend Micro Deep Security is praised for scalable, flexible licensing, accommodating diverse needs, including cloud options, despite occasional challenges.
Symantec Endpoint Security is quite scalable, and it is very important for large clients.
The scalability of the servers is good, as it requires computational powers.
Trend Micro Deep Security is highly scalable.
In most organizations, they are using a mix of these security solutions.
Trend Micro Deep Security has inbuilt features such as HA options and load balancing options.
 

Stability Issues

Sentiment score
7.7
Symantec Endpoint Security is stable for many, but some report resource issues, crashes, and support challenges on certain platforms.
Sentiment score
7.4
Trend Micro Deep Security is highly stable and reliable, though minor deployment and configuration issues may occasionally occur.
I have encountered issues where I had to uninstall and reinstall the product on end users' computers to view the logs again.
Previously, we used to have multiple servers such as GUP servers and numerous servers for pushing updates, but we reduced it and transitioned almost 30,000 devices to CrowdStrike, which was easy to manage.
Trend Micro Deep Security is very stable and provides protection at all times without issues.
We believe that software works fine until it is patched, managed, or monitored by the IT teams.
Until now, I haven't faced any anti-malware threat because of all of the proactive protections available in Trend Micro Deep Security, especially in the IPS portion and virtual patching which covers various aspects.
 

Room For Improvement

Symantec Endpoint Security faces challenges with virus detection, resource consumption, complex management, integration, and needs improved threat protection and support.
Trend Micro Deep Security needs improved integration, interface, pricing, support, and advanced features like automation and cloud compatibility.
Device management is not very good and I am not enabling it in my organization due to security reasons.
I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours.
It is cumbersome to use, particularly in handling firewall management.
User experience improvement is most crucial, along with enhancements in policy management and the accuracy of the IPS, IDS features for real-time protection.
Additionally, the product is overpriced, which makes it difficult to sell to many customers.
The user interface could be more user-friendly, as navigation sometimes requires familiarity with the console.
 

Setup Cost

Symantec Endpoint Security provides a reasonably priced solution with discounts for specific sectors, offering value despite cheaper alternatives.
Trend Micro Deep Security offers varied pricing, competitive for some but cited as costly by others compared to competitors.
It seems to be half the cost or more affordable than other solutions.
The pricing is very low compared to other companies like SentinelOne and others.
I rate the pricing, setup cost, and licensing around nine out of ten.
We give a fair comparison of all the products, and give them clear insights of the products, which makes it helpful for the customer to make a final decision to purchase the license or product.
Trend Micro Deep Security is considered overpriced, which poses a challenge in selling it to many customers.
The pricing is moderate, not expensive or very cheap.
 

Valuable Features

Symantec Endpoint Security provides comprehensive, user-friendly protection with seamless management, offering robust threat detection and prevention across platforms.
Trend Micro Deep Security excels with agentless deployment, integrations, and comprehensive security features, earning high user satisfaction.
Symantec Endpoint Security offers many valuable features, such as file explosion, application learning, DLP, injection detection, and EDR solutions for traffic control.
The incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime.
One important feature is the EDR function, necessary for many public customers due to upcoming laws in Germany, which is available through Symantec Endpoint Security Complete.
It has multiple security layers, including anti-malware, intrusion prevention, integrity monitoring, web reputation, application control, firewall, and log inspection.
It is well-suited for state government customers who require a complete sense of security.
Trend Micro Deep Security offers valuable features such as virtual patching, which allows me to manage server downtime challenges by taking care of threats.
 

Categories and Ranking

Symantec Endpoint Security
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
145
Ranking in other categories
Endpoint Protection Platform (EPP) (13th)
Trend Micro Deep Security
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
92
Ranking in other categories
Virtualization Security (1st), Cloud and Data Center Security (5th)
 

Mindshare comparison

Symantec Endpoint Security and Trend Micro Deep Security aren’t in the same category and serve different purposes. Symantec Endpoint Security is designed for Endpoint Protection Platform (EPP) and holds a mindshare of 3.7%, down 4.7% compared to last year.
Trend Micro Deep Security, on the other hand, focuses on Virtualization Security, holds 42.6% mindshare, up 42.3% since last year.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Symantec Endpoint Security3.7%
Microsoft Defender for Endpoint10.0%
CrowdStrike Falcon8.2%
Other78.1%
Endpoint Protection Platform (EPP)
Virtualization Security Market Share Distribution
ProductMarket Share (%)
Trend Micro Deep Security42.6%
Sophos Virtualization Security18.3%
Entrust CloudControl14.1%
Other25.0%
Virtualization Security
 

Featured Reviews

Kumbesh Rajagopal - PeerSpot reviewer
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.
MojammelHossain - PeerSpot reviewer
Provides comprehensive multi-layer server protection and simplifies hybrid infrastructure management
In the area of policy management and overall administration, Trend Micro Deep Security could improve some settings that require attention. Their UI/UX also needs improvement to make it more user-friendly. If someone is not well-versed in Trend Micro Deep Security or lacks expertise, they can't use or utilize these tools effectively. Therefore, user experience improvement is most crucial, along with enhancements in policy management and the accuracy of the IPS, IDS features for real-time protection. It is primarily focused on the firewall policy management, and if any server is blocked through any rule, a proactive dashboard or alert would be helpful.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
10%
Comms Service Provider
9%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise62
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise24
Large Enterprise41
 

Questions from the Community

Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
Is Crowdstrike Falcon better than Trend Micro Deep Security?
I like that Crowdstrike allows me to easily correlate data between my firewalls. What’s most useful for my needs is the intelligence modules feature. I also find that Crowdstrike Falcon’s dashboard...
What's the difference between Trend Micro Deep Security and Trend Micro Apex One?
Trend Micro Deep Security offers a lot of features. It guarantees security for your data center, cloud, and containers - all with a unified and comprehensive SaaS solution and without compromising ...
 

Also Known As

Symantec EPP, Symantec Endpoint Protection (SEP)
Deep Security
 

Overview

 

Sample Customers

Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Rush University Medical Center, Guess? Inc., Mazda Motor Logistics Europe, MEDHOST, KSC Commercial Internet Co., Ricoh Company Ltd., Square Enix, SoftBank Telecom, Telecom Italia, United Way of Greater Atlanta, A&W Food Services of Canada
Find out what your peers are saying about Microsoft, CrowdStrike, SentinelOne and others in Endpoint Protection Platform (EPP). Updated: September 2025.
867,676 professionals have used our research since 2012.